LAMAR COKE

***** **** ****, ******, ** *****

Cell: 347-***-**** - ac13vn@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-oriented Client service Representative, successful at troubleshooting and handling customer support issues in a timely manner. SKILLS

Fast learner

Skilled multi-tasker

Customer service expert

Adheres to customer service procedures

MS Windows proficient

Exceptional communication skills

Quick learner

Strong client relations

Credit card processing

Troubleshooting

Team leader

Hard working and self-motivated

Microsoft Office Suite

Energetic Work Attitude

WORK HISTORY

01/2017 to Current client service representative

Talus Payments – Dallas Texas

Accurately documented, researched and resolved customer service issues. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Evaluated consumer reports on a monthly basis.

Prepared reports and communication for senior management and clients. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Provided an elevated customer experience to generate a loyal clientele. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Identified and solved technical issues with a variety of diagnostic tools. Managed call flow and responded to technical support needs of customers. 04/2016 to 12/2016 fulfillment associate

Amazon Fulfillment Center – Irving Texas

Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Managed shipment schedules to maximize productivity and cut costs. Assigned shipments to carriers in the centralized database. Supervised the work of 20 transportation personnel. Prioritized order security, accuracy and on-time pickup and delivery. Recorded each delivery using the proper paperwork before leaving the warehouse. Loaded and unloaded 3 to 4 delivery vans per shift. 11/2015 to 04/2016 Client services

Y2J Entetainment – Dallas, Tx

Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation.

Acted professionally and patiently when addressing negative customer feedback. Effectively managed a high-volume of inbound and outbound customer calls. EDUCATION

1997 High School Diploma:

Ossining High School - Ossining, NY