MARISOL PORTALATIN GUZMAN

*** * ******* ** *** **0

Gilbert, AZ 85234-3315

Cell: 480-***-****

ac13vb@r.postjobfree.com

ac13vb@r.postjobfree.com

CAREER OVERVIEW

Looking to obtain an opportunity to grow with a competitive company where I can contribute and obtain goals. Making new challenges and be part of a successful experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. CORE STRENGHTS

Strong organizational skills / Courteous demeanor / Energetic work attitude / Telecommunication skills Active listening skills / Professional Verbal & Written Communications ACCOMPLISHMENTS

Diligently completed all assigned tasks, working overtime as needed. Calmly and rapidly resolved patient conflicts to prevent delay in appointments and doctors schedule. 12/2013 -05/2017

Mesa, AZ - Front Office Clerk

Pulmonary Consultants, P.C.

Appointment scheduling and patient reception, Confirmation of all scheduled appointments two days prior, Update patient EMR & Insurance information daily, Request referral letters and/or fax requests, Verification of patient eligibility & benefits, Notify patients who are ineligible for insurance benefits or need proper referral or authorization prior to appointment, Collection of co-pays and patient bill balance due, Check In-Check Out simultaneously, Mail new patient information packets, Data entry all patient referral & authorizations into the EMR system, Report complaints to Administration, Take messages for Physicians & MA's and forward messages through EMR system, Text Physicians messages and consults during non-scheduled office hours, Data entry hospital face sheets, schedule follow up appointments, Copying of Medical Records per requests, Charge posting of medical records, Follow all Compliance & HIPAA guidelines, Identify all mail returns, Correct addresses and update within the EMR system

ARISOL PORTALATIN GUZMAN

02/2011 - 09/2013

Mesa, AZ - Front Desk Clerk

Simon Med Imaging SMI

Preparing patients charts, scheduled patients for their appointments, confirming patients appointments, re-scheduling patients when NO SHOW, preparing fee calculation for insurance purposes, charging patients for their exam thru computer system, verifying STAT reports constantly and forwarding to referring physicians Greeted patients entering site to ascertain what each patient wanted or needed. Politely assisted patients in person and via telephone. Answered an average of [30] calls per day by addressing patients inquiries, solving problems and providing them with information. Down loaded images into cds and also printed images to films for patients and doctors offices either for pick up or delivery Uploaded images from other imaging institutions into our KPacs system so these can be used for comparison

03/2009 - 03/2010

Guaynabo, PR - Administrative Assistant

Fast Track Specialty, Inc

Prepare purchase orders for merchandise, follow up with distributor and freight forwarder regarding shipment,. Once shipment arrives verify the same to make sure is complete, also enter this information into the system in., order to begin processing new invoices. Transmit orders to RLS for more merchandise every two weeks. Prepare all sales orders and invoices for customers (received via e-mail or phone) and also prepare the orders to be delivered. Do monthly inventories of all merchandise (RLS, Asian & Italian Products) and enter this information in the RLS and Fast Track system. Prepare documentation of all merchandise received for Foreign Trade Zone and The Department of Treasury. Also make copies of all invoices that have clients IRS number in order to prepare tally out reports for Foreign Trade Zone Communicated with vendors regarding back order availability, future inventory and special orders

Educational Background

Lake View High School 1980 Chicago, IL - General Courses - Diploma Sacred Heart University 1995 Santurce, PR - Basic Computer Course - Certificate Skills

MS Windows proficient, Word Office, Typing (30 wpm), Fed-Ex ship Manager Program, Internet Filing, Scanning, Office Procedures, Warehouse Organization