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Technical Writer Microsoft Office

Phoenix, Arizona, United States
August 31, 2017

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Vince Conti

Senior Technical Writer / Proposal Writer / IT Trainer

Tel: 480-***-****


professional summary

Experience as a Senior Technical Writer with extensive experience writing API /hardware / Software end-user and Network Security documentations, interactive electronic training manuals (IETMs), Commercial / Satellite Operations and Training Manuals (O&Ms), online help, tutorials, white papers, blogs, technical articles, brochures, reports, online and eCommerce content, product descriptions, proposals for RFPs & RFQs, PnPs, PCI DSS, and training guides, project & documentation plans/SOPs/SOA, Voice/Data Network Infrastructure and Disaster Recovery Plans (DRP), & SAN/NAS/Cloud Storage

Experience as a Technical Trainer with extensive experience in performance evaluations organizational development and content selection. Possesses excellent presentation and communication skills, curriculum development, instructional material creation, system diagnostics & troubleshooting, software installation & configuration, web-based training

Experience in myriad standards and methodologies including ISO-9000 / 9001, S1000D, MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, DoD and DoD Components Regulatory Documents, Contract Data Requirements List (CDRL) for U.S. Military, Shipley & Hy Silver Proposal methodologies, HIPPA Compliance

Strong English grammar skills for clear, concise, and detail-oriented writing. Manage multiple deliverables within tight deadlines

Technical Experience

Adobe FrameMaker, Acrobat Professional, Oracle ERP, Photoshop, Dreamweaver, RoboHelp, Visio, SnagIt, Microsoft Word, Excel, Visio, Project, SharePoint, Atlassian Confluence, HTML, CSS, XML, SDLC, Cisco, HP, Dell, Juniper, Brocade, JavaScript, Paint Shop Pro, Adobe Illustrator, QuarkXpress, Bugzilla & Jira Tracking Tools, CMS, Madcap Flare, Wordpress, Joomla, MediaWiki, BugZila, MySQL, Camtasia, Captivate

Professional Experience

Technicolor media & entertainment (Tech Mahindra)

senior technical writer / trainer

burbank, CA (September 2016 – June 2017)

Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.

Creating baseline security requirements for achieving network security within Technicolor.

Documenting and modeling the architecture, security and topology of Technicolor’s network to achieve the proper level of confidentiality, integrity and availability of Technicolor’s internal and external products, services and data.

Transcription for training sessions, technical-niche-focused discussions, & recorded calls & webinars

Train and develop staff including training and sales personnel for the purpose of instructing end-users and clients.

Familiar with MS Word, Excel, PowerPoint, Visio, PowerPoint, Atlassian Confluence, Cisco, Wiki, Jira, Visio

Mutual of Omaha

senior technical writer

Tempe, AZ (January 2015 – September 2016)

Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.

Created Operational documentation for Business Online Banking (BOB) data network system (Cloud Computing) that included operational run books, network / flowcharts architecture diagrams (Visio), implementation and network security documents for migration of project. Also designed Business Flow diagrams, and PCI Network Security Standards PnPs.

Interpret technical information provided by architects, engineers, and other SMEs

Familiar with MS Word, Excel, PowerPoint, Confluence, Oracle, Cisco, Wiki, Jira, IBM Verse, Visio, ISO 9001

Symphony Health / Wolters Kuwer

senior technical writer / Business Analyst

Phoenix, AZ (June 2014 - December 2014)

Worked on small sized technology projects to determine and manage scope, cost benefit, success measures, work breakdown, issues, resource assignments, milestones, and timelines to ensure successful project completion.

Document processes and products, including Standard Operating Procedures (SOP), reference & process documentation, and training materials.

Interfaced and collaborated with SMEs, Business Owners, Business Analysts, and QA groups to research and create procedures and functional specifications.

Familiar with MS-Word, PowerPoint, Excel, Visio, SharePoint, Adobe Acrobat, HIPAA, Oracle, ISO 9000 / 9001 certification, EMR / EHR software

American Express (amex)

senior technical writer / Trainer

phoenix, AZ (June 2013 – June 2014)

Responsibilities include creating documents within a Big Data / Infrastructure environment including run books, (Splunk / Elastic Search), engineering requirements, SOP, SOA architecture design and process documents for Project Management Office (PMO) and Engineers. Documented PCI Data / Network Security Standards (AMEX).

Responsible documenting data center voice/data infrastructure (Cisco) run books, PnPs, hardware configuration guides

Trained and developed staff including training and sales personnel for the purpose of instructing end-users and clients. Migrated content from varied sources (Word documents, Framemaker documents, Wiki's, cloud storage to SharePoint

Familiar with Framemaker 9.0, Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Cisco, CMS, SharePoint, Snagit, HTML, Oracle, Visio, ISO 9001

apollo group

senior technical writer / trainer

santa clara, ca (July 2012 – June 2013)

Wrote online help (RoboHelp) that contained a Table of Contents and context-sensitive pages

Experience working on an agile/scrum development team participating in daily scrums

Designed and published website (e.g., HTML-based) for a Service Platform-issue Tracking System to inform management, end-users, and developers of project goals, status, technical processes, and lessons learned

Migrated content from varied sources (Word documents, Framemaker documents, Wiki's, cloud storage to Atlassian Confluence

Developed training program and instructional material on safety programming troubleshooting maintenance and installation of specific software and hardware

Familiar with Microsoft Office Tools, RoboHelp, Adobe Acrobat Professional, Framemaker, Atlassian Confluence, Wiki, Jira, Adobe Photoshop, PowerPoint, Oracle, SharePoint, Visio, SnagIt, HTML

freescale semiconductor

senior technical writer / trainer

tempe, az (July 2011 - July 2012)

Responsible for managing multiple projects in the Analog and Mixed Signal Power Division (AMPD) and migrated existing from multiple sources to Madcap Flare / Online Help.

Generate technical content for internal and end-users including datasheets, reference & administration manuals, user’s guides, architecture documents, application notes, product brochures and other technical collateral required

Worked with pre-press production (product brief, product preview, advanced and final data sheets, revisions, application notes, administrator’s guides, engineer bulletins, documentation submission guidelines, templates, supporting information documents, checklists

Ability to transition to XML base documentation approach using (DITA) single source methodologies

Researched and tested systems to determine system utilization requirements.

Prepared training material and classroom agenda based on organizational objectives.

Familiar with Microsoft Office Tools, Cisco, Adobe Acrobat Professional, Framemaker, Wiki, Adobe Illustrator, Sharepoint, Visio, Snagit, HTML, XML, DITA, Dreamweaver, Ditastorm Editor, Madcap Flare, Camtasia

o’neil & associates inc

technical/ proposal writer

dayton, oh (September 2010 - July 2011)

Participated on Proposal Team to develop and edit U.S. Army Enterprise Infrastructure Support - Europe proposal to FEDSIM in support of USAAREUR contract. ($40M contract)

Incorporated System Development Life Cycle (SDLC) methodology to develop software for the U.S. Army Enterprise Infrastructure Support proposal including: Requirements Definition, System Design, Coding, & Testing

Edited and wrote Key Personnel Sections for Volume VIII - Technical Approach, Chapter 5 - Key Personnel and Qualifications and Volume IX - Program Management Plan - Appendix G Key Personnel ($5M contract)

Maintained storyboards for Defense Integrated Management Human Resources Systems (DIMHRS) Proposal

Updated and monitored the storyboards by proposal chapter throughout the proposal development process

Familiar with AutoCAD, RoboHelp, Acrobat, Sharepoint, Microsoft Office, Shipley, Hy Silver methodologies


senior technical writer / trainer

San Jose, ca (September 2009 - September 2010)

Responsible for preparing SharePoint/PDF-based help / RoboHelp files for reports developed in MicroStrategy, Excel and Web Application Tools and migrate to new Oracle Business Intelligence, mobile software Suite Platform

Migrated content from varied sources (Framemaker documents, Wiki's, Word documents, cloud storage to Atlassian Confluence

Developed Network / Data Security Policy & Procedures (PnPs) documentation for Wiki.

Prepare application help files such as administrator’s user manuals, glossary and reference documents for reporting applications

Documented data / voice network infrastructure, monitoring and escalation procedures for Network Operation Center (NOC) centers in UK and India.

Prepare user training documentation (PowerPoint / Camtasia presentations), online and in-class training material for call center representatives and management. Provided training to end-user audience.

Interpret technical information provided by architects, engineers, and other SMEs

Experience with SharePoint, Cisco, MicroStrategy (Enterprise Reporting System), FrameMaker, Atlassian Confluence / JIRA issue and project tracking, Adobe Acrobat, Camtasia, RoboHelp, Microsoft Office, PowerPoint, Oracle, Wiki Development, ISO 9001

hitachi data systems

senior technical writer / trainer

san Jose, ca (march 2008 - September 2009)

Responsibilities include working on Hitachi NAS/SAN Storage Command Suite software products & migrating existing & current content from multiple sources to XML / Madcap Flare.

Developed courseware modules, training videos using PowerPoint, Captivate, Jing software and in-house CBT software for Hitachi training instructors

Run UI-based interface programs to test, identify, reproduce and report defects in software.

Reviewed current training documentation and re-wrote technical procedures and training manuals as necessary.

Experience with print and online documentation authoring/editing tools, including Microsoft Word, Adobe FrameMaker, Adobe RoboHelp, Adobe Acrobat, Paint Shop Pro, Adobe Illustrator, Captivate, XML, Madcap Flare, DITA, CMS, SharePoint, Dell,Teamsite, WSS 3.0

deepnines technology

senior technical writer

san jose, ca (august 2007 - march 2008)

Responsible for developing, maintaining, and distributing of all technical, API documentation, and marketing collateral for the Deepnines Security Edge Platform (SEP) unified threat management (UTM) appliance product line, network security, and PKI technology

Developed documentation plan for future product releases

Responsible for testing incremental product releases and provide feedback to developers designed to enhance product design, minimize application migration/installation times, reduce operator errors, decrease support costs and improve customer satisfaction.

Worked with MS-Word, Visio, Wiki, SEP UI, Bugzilla, Online Help, and Adobe Acrobat, Cisco hardware, ISO 9000 / 9001

brocade communications

senior technical writer / trainer

san Jose, ca (September 2006 - august 2007)

Responsibilities include working on Brocade Data Center Fabric Manager (DCFM) and the IP network management tools/products within the SAN/NAS Technical Publications group.

Working on a suite of applications used to manage Brocade SAN/NAS storage system products

Created/maintained Network Administrators Guide, Operations/Reference Manual, Command Line Interface (CLI) manual, and White Papers.

Created and merged help systems, as well as convert and create new topics and new help systems; used the corporate style sheet for the web HTML pages

Trained and developed staff including training for the purpose of instructing end-users and clients.

Conducted learning needs analysis to integrate needed lessons in curriculum design and development.

Updated complete set of documents reducing customer/technical support calls by 35%.

Worked with Framemaker, HTML, Javascript, RoboHTML, Online Help, PowerPoint, Visio, Photoshop, PDF

radyne corporation

senior technical / proposal writer / trainer

phoenix, az (march 2005 - September 2006)

Manage documentation projects from initial planning through writing and editing, reviewing and revising, indexing and creating graphics (instrumentation drawings, engineering drawings), through final printing, production, delivery and training for Satellite and Radio Frequency Communications products.

Developed, wrote & implemented RFP/Proposals, ISO9000 Training Guides, Instructional Training, and Patent Manuals.

Wrote (3) of six (6) Task Order proposals to various federal agencies including GSA for the Network Universal and Enterprise procurements, the Defense Information Systems Agency (DISA) procurement for state-of-the-art IP Video-teleconferencing system, Digital Video System II (DVS II - $20M Win), the Dept. of Justice/FBI Enterprise Consolidated Satellite Network, the Army Infrastructure Modernization Program (IMOD) for a German and a Japan Base, the USAF Combat Information Transportation System (CITS) Programs for Andrews AFB, MD and Luke AFB, AZ.

Provided training modules / online videos using Camtasia Studio, PowerPoint for Radyne product line..

Familiar with MS-Office, Visio, Powerpoint, AutoCAD, RoboHelp, Acrobat, Sharepoint, Quark Express. Microsoft Office, Project Management including MS Project, Shipley, Hy Silver methodologies, ISO 9001

dhl worldwide

senior technical writer

scottsdale, az (July 2004 - march 2005)

Worked with internal staff to develop DHL Web Content Management System Administrator’s Guide, Installation Guide, CLI User’s Guide, API Reference Documentation, and SOPs

Documented data / voice network infrastructure, network security, monitoring and escalation procedures for Network Operation Center (NOC) technical personnel

Edited and revised existing documentation relevant to DHL New Generation web.

Interpret technical information provided by architects, engineers, and other SMEs

Familiar with MS-Word, Visio, Sharepoint, Online Help, RoboHelp, and PDF conversion, Cisco

mci telecommunications

technical / proposal writer

san jose, ca (July 2002 - July 2004)

Provided documentation/proposal services to state government agencies including Department of Motor Vehicles (DMV), and the Bureau of Automobile Repairs (BAR) agencies relevant to SMOG control. ($7.5M contract)

Wrote and edited proposal sections including Executive Summaries, Corporate Past Performance Project Descriptions, Personnel Experience Summaries and Resumes, Technical Approaches, Management Plans, Small Business Subcontracting Plans, Business Recovery Plans and various Appendices in response to RFP's, RFQ's.

Prepared proposals and Sources Sought Responses (SSRs) to federal agencies for various services. Wrote and submitted five (5) Sources Sought Responses to the following federal agencies:

- $2.5M bid to US Army to Provide Support for the Training Requirements and Resources System (ATRRS) at the Pentagon.

- $1.2M bid to Social Security Administration to Provide IT Engineering and Software Systems Development.

Responded to customers’ sales proposal questions using a corporate database of standard RFP answers as well as obtaining answers from an established internal network of subject matter experts.

Familiar with MS Office, Adobe Acrobat, Project Mgmt including MS Project, Shipley, Hy Silver methodologies.

Motorola satellite group

technical / proposal writer / trainer

chandler, az (august 2000 - July 2002)

Documented functional specifications and procedures of a configuration management reference manual pertaining to the IRIDIUM communications system.

Developed proposals and RFPs for satellite communications hardware.

Wrote proposals to various federal agencies for the Network Universal and Enterprise procurements, the Defense Information Systems Agency (DISA) procurement for Enterprise Consolidated Satellite Communications Network (ECSCN) ($8M contract), the Army World Wide Satellite Systems (WWSS) ($5.5M contract).

Directed curriculum development, writing and technical accuracy of a five-day IRIDIUM user course. Provided email/telephone 2nd tier customer technical support/on IRIDIUM Satellite Communication System.

Managed training programs to ensure accordance with company needs regulatory compliance and requirements and quality management system.

Provided copyediting/development-editing support for engineer authored documents.

Interpret technical information provided by architects, engineers, and other SMEs

Familiar with Familiar with Microsoft Office, Adobe Acrobat, Hy Silver methodologies, ISO 9000

Education And Specialized training

California State University (CalState) – Long Beach, CA

M.S. – Physical Sciences

University of Connecticut – Storrs, CT

B.A. – English / Business Administration

Computer Processing Institute – Hartford, CT

A.A. - Computer Programming/Operations

A+ Certification - Technical Writing Certification - Certified Resume Writer (CPRW)

H. Silver & Associates - 3-day program - Hands-On Proposal Workshop

IT-Software Engineering Misc. Coursework: Computer Science, Programming,

Data Communications, IT Technical Training, Graphics and Professional Development,

JavaScript, C++, Cisco CCNA, Desktop Technician Certification, ISO 9000/90001, HIPPA

English as a second language teacher / trainer– Escolas Fisk – Sao Paolo, Brazil

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