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Customer Service Insurance

Hamden, Connecticut, United States
August 31, 2017

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Michelle Klemenz


To utilize previous experience to perform at the highest level, also to gain experience and knowledge to further my skills in billing and coding, and office duties for the benefit of the Company and my own.


2006-2008Branford Hall Career Institute Branford, CT

Health Claims Specialists

1996-1997 Quinnipiac University Hamden, CT

Computer Science


2016-Present ENT Specialists of CT Hamden, CT

Front End

Check patients in, verify insurance, take copayment

Check patients out, set up follow-up appointments, Hearing Aid appointments, TNE and Audio appointments

Pull and set up charts for the next few days

Answer busy call volume

2009-2016 Dr. John F. Schmidt, MD New Haven, CT

Office Administrator

Schedule patients, check patients in, take patient payments, copayments

Answer multiple phone lines, return calls, appointment reminders daily

Verify billing codes, Bill insurance Companies, Claim follow-up and collections

Check mail, AR, AP, daily deposits

Verify insurance, and get authorizations when needed

Schedule surgeries with the Hospital, make sure pre-op paperwork is complete, post-op follow ups

Make all specimens go to Pathology in a timely manner

Clean and sterilize instruments and run autoclave machine

Keep up with the latest Cosmetic fillers on the market

2008-2009 Cardiothoracic and Vascular Group New Haven, CT

Medical Billing and Coding

Post EOB payments, verify billing codes used, patient payments, and copayments

Run a daily audit, print monthly AR reports, and make bank deposits

Answer multi-line phone, customer service

Release medical records with required information

Verify payment status with the different Insurance Companies

Pull charts for daily appointments, heavy filing, alphabetize and interfile

2000-2008 Yankee Harvest LLC Hamden, CT


Process online orders timely

Process Credit card payments, do inventory every month

Answer multi-line phones and customer service

Shipping and receiving orders

1988-1997 Anthem Blue Cross Blue Shield of CT North Haven, CT


Processed Insurance bids for the Actuarial Department


Medical Terminology & Anatomy (I-IV)

Medical coding (CPT, ICD-9 AND 10, HCPCS)

Office Administration and Office Manager

Microsoft Word, Medware, Speedy Claims, IDX, Caretracker and EMA


Seminars for Cosmetic Fillers and latest and up to date information

Possesses strong organizational skills

ability to handle multiple tasks simultaneously and ensure that all aspects of procedures are carried out

efficiently and professionally to produce a successful outcome.

Dependable, reliable and motivated to achieve individual and organizational goals

Telephone: 203-***-**** * EMAIL

113 Shawmut Ave North Haven, CT 06473

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