David Bier
** ******* **., **********, ** *****
860-***-**** Cell / ac13uu@r.postjobfree.com
Enterprise Architect, Business Analyst, Business Process Architect, Business Process Modeling, Process Re-Engineering and Solutions, Project Manager
SUMMARY
20 year veteran Staff Augmentation Contractor with 30 years total experience; Senior IT professional with Enterprise Architect (TOGAF 9.1), Business Analyst, Business Process, Solutions Strategies, Compliance, and Project Management skills in multiple industries. Extensive project methodology experience. Functional requirement specs, tech specs, and non-functional specs as well, all individually testable. Use cases and user stories. COTS requirements development and selection. Software as a Solution projects; data analysis against large datasets / files, and planning and strategy development.
CAREER HIGHLIGHTS
Sabbatical Feb 2015 – Present
Home and yard projects, hobbies, travel – not 'wired' to be idle
Occasional temporary or seasonal employment
Volunteer work for charities - a local cat rescue and a ‘horse retirement’ farm
Completed TOGAF 9.1 Enterprise Architecture, Levels 1 & 2 training; Certification pending
Knowledgent Group, Warren, NJ Dec 2014 – Jan 2015
Business Analyst at Biogen Idec
Assessed work and data flows within internal Bio-Assay and Chem-Assay labs, to identify workflow improvement opportunities
Modeled processes and data flows for major categories of assay types to identify pain points
Produced a solution strategy document for workflow improvement, including categorizing tasks and recommending priorities
MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, SharePoint, PowerPoint; SDLC, LMS, ELN, requirements, traceability, solutions strategy
Atlas Data, Berkeley Heights, NJ Aug 2014– Nov 2014
Requirements BA at Pfizer's BioBank
Modeling work and management processes at Pfizer's BioBank, to be used for identification of user requirements for development of a new LIMS
Facilitated group process reviews to integrate models and identify requirements
Work included specimen acquisition, storage, aliquoting, order fulfillment, consent management, specimen quality destruction, etc.
MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint, Agile project
Corporate IT, Farmington, CT Mar 2014 - Apr 2014
Business Analyst at Connecticare
Business analysis for an insurance pharmacy pre-authorization tool (PAHub from Agadia), an SaaS arrangement
Job was analysis of configuration, implementation and support needs of PAHub as a way to evaluate the tool and extract requirements for implementation
Extensive system testing: scripts, testing, tracking results
Project cancelled due to permanently negative ROI
MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; SDLC, PAHub, pharmacy, pre-authorizations,requirements, SaaS
ITEC, Inc., Aurora, CO
Process Architect for Kaiser Permanente Apr 2013 – Feb 2014
Process design, and documentation of, required changes to business processes in connection with ACA ( Affordable Care Act)
Collected and created process documentation to build a business process library for my team (MABA –Membership and Benefit Administration)
Participated as a member of the MABA Managers Tactical Team
Most work done for changes necessitated by the Colorado healthcare exchange (Connect for Health Colorado)
Some work done on financial processes related to the federal exchange, which handles subsidy payments
Built and structured a SharePoint library of all available process documentation, including 'version control' guidelines and user access controls
Produced process models from policy and procedure documents, interviews, etc.
Updated training documentation to accompany workflow models
Also worked as a ‘back-up’ Project Manager on some provider network development and SOX compliance projects
MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, SharePoint; Lotus Notes, SDLC, process modeling, process documentation, requirements, traceability, validation, testing – scripts, tests, tracking defects, healthcare exchange, Affordable Care Act,
VisTech Inc., Hartford, CT Jul 2012 – Sep 2012
Business Analyst for Pfizer.
A reverse engineering project of an undocumented clinical trials management dashboard portal, displaying clinical quality metrics in visualized formats
Wrote current functional requirements, future (to-be) functional requirements, and enterprise requirements documents, including technical specs (metrics definitions and calculations)
MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; SDLC, functional requirements, enterprise requirements, traceability, validation, technical specs, use case diagrams
Systems Made Simple, Syracuse, NY Dec 2009 – May 2012
Business Analyst for Veterans Administration
Process modeling to support systems projects related to the Health Care Management System (CLIO)
Business analyst for various modification projects to the Enrollment system and some new function projects
Responsible for requirement clarification and tracking on Enrollment initiatives (VISTA)
Participant in quality assurance meetings for all project documentation
Authoring of various project / contract documents from templates – White Papers, Requirements Specifications Document (RSD), Requirement Traceability Matrix (RTM), Use Cases, and co-production of Interface Specifications Document (ICD) and Software Specification Document (SDD)
Drove requirements clarification meetings
Supported development of test scripts, testing and defect monitoring
Modeling and analysis of the Contractor On-boarding process and recommendations for addressing contracting firms’ issues
Authoring / editing pilot project assessment documents for VLER (Virtual Lifetime Elecrtonic Record) Health ROI Assessments, an SaaS-like effort
Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, SharePoint, PowerPoint; SDLC, ProPath, ReqPro, Clear Case, ClearQuest, Quality assurance, requirements, traceability, validation, QA, test scripts and defect management
Randstad Technologies, Hartford, CT Sep 2008 – Dec 2008
Business Analysis for Travelers Bond Div.
Requirements gathering and documentation for development of an internet bond sales portal project. The project intention was to fully automate submission of some types of new business for ‘Straight-Through Processing’ without delays in underwriting queues, and to include renewals and changes to existing accounts
Co-author on project documents – Charter, BRD, etc.
Modeled and decomposed processes from interviews and existing documentation, performed information gathering, writing business and solutions requirements. (Process, product, and data flow models, context diagrams, and use cases)
Work focused on the account clearing function, working with current clearing procedures, legal and billing requirements for account clearing
Involved in documenting QA meetings for all project documentation
Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; SDLC, Travelers Project Management Methodology (TPMM), requirements, traceability, validation
Office Team, Springfield, MA Jan 2008 – Apr 2008
Business Analysis and Process Re-engineering for Court Square Group, a managed services consulting company.
Analyzed business environment and processes of a CSG client in relation to client’s growth goals. That client is a dominant player in the emissions remediation industry
Developed a growth strategy to enable client to meet their goals with IT solutions and management programs, to simultaneously meet compliance, validation and governance requirements, and to expand the business with web-based prospecting solutions and several targeted marketing strategies
Prioritized all recommendations to the client for implementation, targeting ‘fast payback’ tactics first to fund efforts with longer payback horizons
Process design to support recommendations
Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; requirements, traceability and validation
TSR Consulting, Edison, NJ Sep 2007 – Feb 2008
Business Analyst / Process Modeling for BNP Paribas, world’s 6th largest investment bank.
Wrote standards & procedures for CMMI Level 3 compliance and corporate governance relating to modeling of systems, architectures, etc. by the IT staff
Began modeling interfaces for 100+ financial systems related to G/L and financial information for validation purposes
Developed a consistent modeling format for all models to simplify compliance audit and management viewing, and to eliminate the need for IT management to explain every model, every time. The ‘model library’ is also now used to copy into scope and requirements documents instead of creating new models for every project
Wrote attendant descriptive information as well
Hyperlinked models for drill-down and drill-up capability, and for publishing to Livelink or internal Wiki
Windows XP-CE, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; Lotus Notes, Livelink, Atlassian JIRA, CMMi, modeling, SDLC, interviewing, procedures
Tri-Com Consulting Group, Middletown, CT Mar 2007 – May 2007
Business Process Re-engineering for CT Dept. of Labor, Unemployment Insurance
PM duties included writing the scope document, defined assumptions and risks for BPR phase of $50+MM complete re-engineering project
Developed project plan for handoff with tasks outlined, dependencies identified and estimated durations
BA duties required development of work strategy and work management tools for BPR use, recommendations for various aspects of planned work such as format for use cases, estimates of volumes and efforts to produce required documentation
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; project plan, estimates, use cases, UML, process modeling, JAD, scope document
The Systems Group, Watertown, MA Sep 2006 – Dec 2006
Business Analyst for Tufts Health Plan
Worked with the development team to model, review, refine and write CMMI Level 4 governance procedures for the code promotion process from requirements through post-implementation. Also wrote specific lower level documents e.g. code review process, and offered revisions to specific tools, e.g. code review checklists, to aid in compliance with the procedures
Facilitated and documented a revised set of workflows entailing some refinement of templates and workflow documentation for database and data warehouse projects
Heavy involvement in document quality assurance
Lead a requirements gathering project to assess the current level of requirements documentation for the Operational Data Store (Data Warehouse Group) and then documented a set of future requirements based on interviews with internal customers
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio; CMM, QA, Quality, Livelink, process modeling, documentation, compliance
Ranstad Technologies Inc., East Hartford, CT Mar 2006 – Sep 2006
Business (Analyst) Process Modeler for CIGNA
Process modeling in support of new Business Process Architecture for corporation. Effort was to switch from ‘silo’ functional view of business to enterprise process oriented view
Included modeling both ‘As Is’ and ‘Should Be’ architectures for various domains (Install, Network [provider networks and physician outcomes measurement] and Ready to Sell) using Performance Design Labs methodology (PDL by Rummler)
Worked with SMEs, Sr. BAs, and Functional BAs to determine project impacts and potential process changes resulting from proposed projects
Process design based on submitted requirements
Modeled UW Settlement /Earnings process for Sarbanes-Oxley compliance efforts
Mentored / trained (new) junior process modelers and (existing) former ARIS & Six Sigma modeling staff
Participated in Process Modeler Forum – reviewing issues and establishing best practices for the modeling team
Documentation of QA meeting participation
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio,PowerPoint, SharePoint; project assessment, RTM, PDL Methodology, Rummler, QA, underwriting, provider tiering, network management, best practices, physician quality, requirements, traceability, validation
Visual Technologies Inc., Hartford, CT July 2005 – Nov 2005
Business Process Analyst for Pfizer, Inc.
Worked with Strategic Alliances group to model business process in that group, vis-à-vis those used by recently purchased Warner Lambert. (Part-time engagement until Oct.)
Documented, validated and revised existing process, architecture and data models for Portfolio Management Information (a research tracking and metrics system)
Worked with the Enterprise Architecture group to add models using Corporate Modeler, verify correspondence between those and PMI team’s Visio models, collect properties and support development of additional diagram types in CM
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, SharePoint; Documentum, requirements, traceability, validation
Millennium Consulting, Coventry, RI Mar 2005 – Oct 2005
Product Business Analyst for GTech
Management services portal project – researched and recommended mapping for role based access to standard reports via the management portal.
Researched client organization structures for ‘typical’ roles and tasks, researching portfolio of standard reports and making recommendations for mapping user roles to reports
General BA support (documentation, Quality Assurance (QA) inspection meetings and findings, etc.) for two new client based projects
Participation in quality assurance meetings on documentation for all projects
Participated in development of baseline offerings collection, and in baseline procedures and methods project, including process design for same
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, PowerPoint, MS Project,Visio, SharePoint; DOORS, CaliberRM, Quality Assurance, CMM level 3, Marketing, customer web portal, Documentum, requirements, traceability, validation, testing, scripts, defect tracking
Aetna Temporaries, Middletown, CT Jun 2004 – Feb 2005
Business Architect for Aetna Inc.
“Tool Jockey” – experimentation and troubleshooting with two process modeling tools (including documentation of troubleshooting efforts for internal sharing); supported conversion of process modeling tool (Casewise Corporate Modeler to [formerly Popkin] Telelogic System Architect), experimentation and testing of new tool, testing
Directed re-building converted diagrams, developed and maintained an “issues” database, trained teammates, etc.
Project Assessment Team participation to establish estimates for Business Architecture group involvement in planned projects
Process Design - developed an estimating tool (in Excel) for Enterprise Business Architecture group to meet corporate governance (CMM) requirements re: forecasting effort
Wrote user SOPs and maintenance documentation for the forecasting tool
Facilitated requirements sessions for Member Individualization data warehouse project
Modeled and developed and / or designed / re-engineered, business processes in support of IT and non-IT projects involving various projects in multiple business lines, including underwriting, Pension s & Annuities, and pharmacy
Worked on Enterprise Architecture model incorporating Zachman Framework and CMM
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; Casewise Corporate Modeler, Popkin System Architect, Telelogic, CMM, project assessments, troubleshooting, conversion, business process modeling, requirements, traceability, validation, business architect, estimation, JAD
EuroSystems International, Shelton, CT Jul 2003 – Dec 2003
Business analyst – requirements capture and management for Daticon, Inc., a Litigation support, document scanning and imaging company.
Identified, captured and wrote requirements for Helium Project, a complete re-engineering of the company’s production and management systems
Performed process analysis, data flow, and requirements analysis
Performed project management tasks as required, including updates to project documentation
Developed software selection criteria for advanced search tool evaluation and purchase (Autonomy, Verity, Convera).
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; BPM, business analysis,, requirements, traceability, validation, test scripts, testing, defect management
TEFKAM Consulting, LLC, Chester, CT Jan 2002 - May 2003
Business analysis for Pfizer Global R&D in the Northeast.
Identity and Access Management (I&AM) / Pfizer Extended Electronic Directory (PXED) project – an applications access authentication project combining NT, Exchange and HR data to authorize users to company applications.
Reverse engineered existing system, performed process design and analysis, and wrote data mapping documentation within the PXED segment (2003)
Continued work on Global Compound Registration data warehouse (data definitions, use cases, data modeling, state transitions). Same work, new vendor (2002)
Pre-clinical Discovery portal project – read, analyze and provide synopsis (with hyperlinks) to all server stored documents pertaining to global object model development, operation and data
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio. PowerPoint; RUP, ERwin, UML, OOA, Use cases, LiveLink, Oracle 11i Sysadmin, Oracle Workflow, install, patch, upgrade, Multi-org, Toad, SQL, PL/SQL, business analysis, transformations, data dictionary, identity management, authentications, requirements, traceability, validation
e-Business Solutions, Farmington, CT. Mar 2001 – Dec 2001
Business analysis and project management for Pfizer Global R&D in the Northeast.
Analyst on construction of company wide object model data warehouse for pre-clinical discovery (data definitions, use cases, data modeling, state transitions).
Project was to build global data warehouse from several disparate databases, including ADMET data, compound classification data, production process, etc.
Required identification and learning multiple legacy systems, processes and domains, including data dictionaries, flows, models, and transformations, event triggers and state transitions. Extensive Visio use
Business analyst for data sources and workflow on global demographics system (hybrid database / warehouse) support and re-engineering project (data definitions, data dictionary, data transformations [all from legacy systems], problem investigations, etc.).
Developed preliminary project plans (PM work) for handing off sub-projects to improve data capture and transfer from specific sources - mostly re-engineered processes.
Arranged to provide processing information to Help Desk for KBS system inclusion. Extensive Visio use; PeopleSoft HR, Oracle HR, security systems
Software pilot project participation, doing process modeling of legacy systems using Casewise Corporate Modeler in a software pilot project (model input and comments on software)
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, RUP, ERwin, UML, OOA, Use cases, Corporate Modeler, requirements, traceability, validation
Darwin Partners, Inc., Wakefield, MA. Jan 1999 – Mar 2001
Business analyst and project manager for Pfizer Global R&D (PGRD) in the Northeast.
Environmental Information Strategy project - a 21 CFR validation compliance project, involving process modeling, design and re-engineering, performing both analytical and project management duties
Work and data flow analysis of all work processes and legacy systems for Health & Safety Group, including Occupational Health. Deliverables were used for management strategy and compliance audits, systems validation, documentation and document management. Extensive Visio use
As BA, used JAD type sessions, process and data modeling and process re-engineering
As PM, wrote scope document, developed project plan and did status reporting. Modeled and guided re-engineering of health care processes for Employee Health Services. (Employee Health group is similar to a walk-in clinic with a 7000 patient base.)
As PM, managed the implementation of an Expense Management system for reimbursing travel expenses
Developed project proposal (PM task) for electronic doctor’s office and patient records
As BA, collected data for and developed ‘as is’ workflow and data flow modeling and analysis for all areas of Environmental department responsibility, including legacy systems, manual systems and undocumented work processes. JAD-type sessions were used to develop overall model and some processes (Emergency Response, e.g.). As project manager tasks included scope and vision documents, project plans and status reporting
As BA, this project resulted in process maps used for job training, process re-engineering by business unit experts, and created a 5-yr strategic IT plan for compliance solutions with validated systems. Project management tasks associated with the plan recommendations were matched to management objectives, with prioritization of identified sub-projects (processes, document management, etc.) for meeting specific objectives and economic efficiency. Subsequent audit was passed with no adverse findings and in record time
Co-developer of ‘Concentric Balancing’ strategic planning graphic. Extensive Visio use
Process and data flow models for STD (Short Term Disability), LTD (Long Term), FMLA and Workmen’s Comp claims processes as well as interfaces to Human Resources. Extensive Visio use
Performed workflow analysis for automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system
Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint; 21CFR, requirements, traceability, validation, testing (scripts, tests, defect tracking), compliance, data modeling courses
National Computer Services, Memphis, TN Feb 1998 – Nov 1998
Project manager for State Farm Insurance at national HQ. PM duties included all project documentation, requirements definition sessions (JAD format), resource identification and management and status reporting
Managed intranet, messaging systems (e-mail infrastructure), fire insurance, health insurance, legislative mandate and Lotus Notes server upgrade projects
Health insurance automated claims project. Implementation of automated claims processing and KBS system for exceptions. Took over project management when stalled, completed in 4 months
Managed an Americans with Disabilities Act [ADA] compliance project. Required assessment and updates to circa 4500 pages of company intranet and internet for Visually Impaired accessibility.
Pages were prioritized, software tools bought and installed, policy statement developed and web developers trained
Six member team reduced time to completion from an estimated 2 years to 4 months actual, entire site made accessible, complying with Federal law and avoiding fines and threatened lawsuits
Founding member Central Illinois Chapter of PMI. Wrote and maintained chapter newsletter until leaving this position
IBM dockable; Wan and Lan, Windows 95, MS Office 97 Suite: Word, Excel, PowerPoint, MsOutlook, SDLC, Summit-D PM methodology, MSProject, Planview, CMM, Testing design and execution training, Lotus Notes project database, SES Strategizer network analysis tool, Site Server 3.0, ADA, compliance, accessibility, RTM, validation,
Compuhope, Inc., Torrence, CA Jan 1998 – Feb 1998
Business Analyst – Year 2000 systems project for SAIC/ Kaiser Permanente healthcare provider.
Inventory and discovery for IT supported and non-supported healthcare applications.
Extensive travel
Toshiba notebook, MS Office 97 Suite: Word, Excel, MsOutlook, and proprietary applications.
Triad Data, Inc., Dallas, TX Oct 1997 – Nov 1997
Business Analyst - Year 2000 non-IT equipment project for Oregon Dep’t of Transportation (ODOT). Identify, assess for impact and implement remediation process for all Y2K affected non-IT equipment.
Developed and documented processes, controls and record keeping for data collection and analysis
Designed, developed and documented item ranking process and analysis matrix for purchased and custom built equipment, focusing efforts on areas of highest need and reducing total cost to achieve compliance
Designed, developed and documented multiple strategies for implementation, further reducing total cost and providing shorter times to compliance
Built project management model for project task tracking and scheduling
HP hardware; LAN; Windows NT, SDLC, MS Office 97 Suite: Word, Excel, MsOutlook, PowerPoint; ABT Project Workbench (later Niku Workbench), requirements, RTM, validation
PRIMECO PERSONAL COMMUNICATIONS, LP., Richmond, VA Sep 1995 – Aug 1997
Program Manager – Cellular phone start-up. Responsible for tracking, scheduling, documentation, issues resolution, progress reporting and communications on 150 construction sites in Richmond -Hampton Roads area. (Temporary position through Hermanson’s Employment Services)
Designed and developed a planning model for simultaneous tracking and scheduling of 150 construction sites using MS Project
Designed a methodology and instituted use of GIS databases for expansion planning.
Reduced total acquisition / construction time by up to six months per site, saving acquisition and zoning time salaries and permitting earlier income stream
Worked with consulting firm (to Richmond regional office) and user base to develop new database and tracking model for Richmond. New system required functional manager to input status data, eliminating unreliable status information
Worked with corporate IT developers and user base to design and develop permanent corporate detailed database system
Invented antenna mounting system for non-damaging mounting on municipal water tanks
First to suggest negotiation with state transportation dep’t for towers in center strips and clover leafs of highways. All three are common sights today
Designed, developed and documented analytical reporting - average milestone durations report, status reporting
Designed, developed and documented milestone forecasting report from status and average durations reports
Developed methodology for and documented “Least Times Process” site completion model – providing an accurate forecast of when entire project would finish and tproving hat other urban projects by the company had identical delays
Pro Bono Work – CEO of National Association of Drivers Services (re-org of Drunk Drivers Inc.), a start-up which failed due to lack of funding
Compaq hardware; LAN & WAN; Windows3.1 & ’95: Word, Excel, MSProject, Visio, MapInfo, Arcview, PowerPoint, Lotus Notes, ccMail
HAMILTON BEACH - PROCTOR - SILEX, INC.; Richmond, VA Oct 1994 – Jun 1995
Senior Operations Analyst - Responsible for tracking inventory levels of active and inactive raw materials and WIP, and other projects as assigned.
Reduced inactive inventories by $278k in 4 months by developing alternative use programs. Additional $500k written off after proving it unusable.
Designed and developed reporting for vendor/lead-time analysis, permitting closer management of production schedules and inventories
Designed and developed reporting system for unique part number and common part number identification by product line and by SKU; permitting avoidance of future excess inventories while streamlining engineering, purchasing and production and bringing a more cost effective product to market faster with lower inventory costs
Developed computerized system for up to the day inventory reporting. Required approximately two hours to produce.
Standardized reporting from various production plants
Developed system to track accuracy of Marketing Dep’t. SKU production forecasts
Identified failure point in Build-out analysis
Designed and proposed procedure to computerize previously subjective decision passed between marketing and production planning
Designed and began Cost of Quality measurement project. Project was not completed
Pro Bono Work with Drunk Drivers Inc., a volunteer organization. Senior Project Manger functions and driving
Pro Bono Work doing PM work organizing two beach music festivals (’94 and ’95)
RPG; AS/400, JDEdwards, BPCS, ERP, Harvard Graphics, Lotus Suite, test scripts, testing and defect tracking
PHILIP MORRIS - USA; Richmond, VA Mar 1988 – May 1994
Plant Management and Supervisor (1990 - 1994) - Responsible for production, quality, safety, labor relations, training, affirmative action, housekeeping, administration and special projects.
Managed a series of production departments in continuous process tobacco stemming plant (similar to food processing). Increased departmental efficiency, reduced down times, reduced industrial accidents, all with reduced frequency of disciplinary actions or labor relations issues
Trained in LEAN process improvement methodologies for in-plant implementation
Designed process and managed project to install bar code scanners at receiving point,, which eliminated lost tickets and inventory misplacements totally, reduced end of season reconciliation from 4 man months to one (one month for 4 managers to one week)
Quality Assurance Technician (1988 - 1990) - Performed statistical sampling and record keeping.
Recognized for redesigning sample reporting methods which reduced recording time by half
Designed and implemented an automated labeling process