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Business Analysis, Project Mgmt, Process Improvement / Reengineering

Sterling, Connecticut, United States
August 31, 2017

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David Bier

** ******* **., **********, ** *****

860-***-**** Cell /

Enterprise Architect, Business Analyst, Business Process Architect, Business Process Modeling, Process Re-Engineering and Solutions, Project Manager


20 year veteran Staff Augmentation Contractor with 30 years total experience; Senior IT professional with Enterprise Architect (TOGAF 9.1), Business Analyst, Business Process, Solutions Strategies, Compliance, and Project Management skills in multiple industries. Extensive project methodology experience. Functional requirement specs, tech specs, and non-functional specs as well, all individually testable. Use cases and user stories. COTS requirements development and selection. Software as a Solution projects; data analysis against large datasets / files, and planning and strategy development.


Sabbatical Feb 2015 – Present

Home and yard projects, hobbies, travel – not 'wired' to be idle

Occasional temporary or seasonal employment

Volunteer work for charities - a local cat rescue and a ‘horse retirement’ farm

Completed TOGAF 9.1 Enterprise Architecture, Levels 1 & 2 training; Certification pending

Knowledgent Group, Warren, NJ Dec 2014 – Jan 2015

Business Analyst at Biogen Idec

Assessed work and data flows within internal Bio-Assay and Chem-Assay labs, to identify workflow improvement opportunities

Modeled processes and data flows for major categories of assay types to identify pain points

Produced a solution strategy document for workflow improvement, including categorizing tasks and recommending priorities

MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, SharePoint, PowerPoint; SDLC, LMS, ELN, requirements, traceability, solutions strategy

Atlas Data, Berkeley Heights, NJ Aug 2014– Nov 2014

Requirements BA at Pfizer's BioBank

Modeling work and management processes at Pfizer's BioBank, to be used for identification of user requirements for development of a new LIMS

Facilitated group process reviews to integrate models and identify requirements

Work included specimen acquisition, storage, aliquoting, order fulfillment, consent management, specimen quality destruction, etc.

MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint, Agile project

Corporate IT, Farmington, CT Mar 2014 - Apr 2014

Business Analyst at Connecticare

Business analysis for an insurance pharmacy pre-authorization tool (PAHub from Agadia), an SaaS arrangement

Job was analysis of configuration, implementation and support needs of PAHub as a way to evaluate the tool and extract requirements for implementation

Extensive system testing: scripts, testing, tracking results

Project cancelled due to permanently negative ROI

MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; SDLC, PAHub, pharmacy, pre-authorizations,requirements, SaaS

ITEC, Inc., Aurora, CO

Process Architect for Kaiser Permanente Apr 2013 – Feb 2014

Process design, and documentation of, required changes to business processes in connection with ACA ( Affordable Care Act)

Collected and created process documentation to build a business process library for my team (MABA –Membership and Benefit Administration)

Participated as a member of the MABA Managers Tactical Team

Most work done for changes necessitated by the Colorado healthcare exchange (Connect for Health Colorado)

Some work done on financial processes related to the federal exchange, which handles subsidy payments

Built and structured a SharePoint library of all available process documentation, including 'version control' guidelines and user access controls

Produced process models from policy and procedure documents, interviews, etc.

Updated training documentation to accompany workflow models

Also worked as a ‘back-up’ Project Manager on some provider network development and SOX compliance projects

MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, SharePoint; Lotus Notes, SDLC, process modeling, process documentation, requirements, traceability, validation, testing – scripts, tests, tracking defects, healthcare exchange, Affordable Care Act,

VisTech Inc., Hartford, CT Jul 2012 – Sep 2012

Business Analyst for Pfizer.

A reverse engineering project of an undocumented clinical trials management dashboard portal, displaying clinical quality metrics in visualized formats

Wrote current functional requirements, future (to-be) functional requirements, and enterprise requirements documents, including technical specs (metrics definitions and calculations)

MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; SDLC, functional requirements, enterprise requirements, traceability, validation, technical specs, use case diagrams

Systems Made Simple, Syracuse, NY Dec 2009 – May 2012

Business Analyst for Veterans Administration

Process modeling to support systems projects related to the Health Care Management System (CLIO)

Business analyst for various modification projects to the Enrollment system and some new function projects

Responsible for requirement clarification and tracking on Enrollment initiatives (VISTA)

Participant in quality assurance meetings for all project documentation

Authoring of various project / contract documents from templates – White Papers, Requirements Specifications Document (RSD), Requirement Traceability Matrix (RTM), Use Cases, and co-production of Interface Specifications Document (ICD) and Software Specification Document (SDD)

Drove requirements clarification meetings

Supported development of test scripts, testing and defect monitoring

Modeling and analysis of the Contractor On-boarding process and recommendations for addressing contracting firms’ issues

Authoring / editing pilot project assessment documents for VLER (Virtual Lifetime Elecrtonic Record) Health ROI Assessments, an SaaS-like effort

Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, SharePoint, PowerPoint; SDLC, ProPath, ReqPro, Clear Case, ClearQuest, Quality assurance, requirements, traceability, validation, QA, test scripts and defect management

Randstad Technologies, Hartford, CT Sep 2008 – Dec 2008

Business Analysis for Travelers Bond Div.

Requirements gathering and documentation for development of an internet bond sales portal project. The project intention was to fully automate submission of some types of new business for ‘Straight-Through Processing’ without delays in underwriting queues, and to include renewals and changes to existing accounts

Co-author on project documents – Charter, BRD, etc.

Modeled and decomposed processes from interviews and existing documentation, performed information gathering, writing business and solutions requirements. (Process, product, and data flow models, context diagrams, and use cases)

Work focused on the account clearing function, working with current clearing procedures, legal and billing requirements for account clearing

Involved in documenting QA meetings for all project documentation

Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; SDLC, Travelers Project Management Methodology (TPMM), requirements, traceability, validation

Office Team, Springfield, MA Jan 2008 – Apr 2008

Business Analysis and Process Re-engineering for Court Square Group, a managed services consulting company.

Analyzed business environment and processes of a CSG client in relation to client’s growth goals. That client is a dominant player in the emissions remediation industry

Developed a growth strategy to enable client to meet their goals with IT solutions and management programs, to simultaneously meet compliance, validation and governance requirements, and to expand the business with web-based prospecting solutions and several targeted marketing strategies

Prioritized all recommendations to the client for implementation, targeting ‘fast payback’ tactics first to fund efforts with longer payback horizons

Process design to support recommendations

Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; requirements, traceability and validation

TSR Consulting, Edison, NJ Sep 2007 – Feb 2008

Business Analyst / Process Modeling for BNP Paribas, world’s 6th largest investment bank.

Wrote standards & procedures for CMMI Level 3 compliance and corporate governance relating to modeling of systems, architectures, etc. by the IT staff

Began modeling interfaces for 100+ financial systems related to G/L and financial information for validation purposes

Developed a consistent modeling format for all models to simplify compliance audit and management viewing, and to eliminate the need for IT management to explain every model, every time. The ‘model library’ is also now used to copy into scope and requirements documents instead of creating new models for every project

Wrote attendant descriptive information as well

Hyperlinked models for drill-down and drill-up capability, and for publishing to Livelink or internal Wiki

Windows XP-CE, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; Lotus Notes, Livelink, Atlassian JIRA, CMMi, modeling, SDLC, interviewing, procedures

Tri-Com Consulting Group, Middletown, CT Mar 2007 – May 2007

Business Process Re-engineering for CT Dept. of Labor, Unemployment Insurance

PM duties included writing the scope document, defined assumptions and risks for BPR phase of $50+MM complete re-engineering project

Developed project plan for handoff with tasks outlined, dependencies identified and estimated durations

BA duties required development of work strategy and work management tools for BPR use, recommendations for various aspects of planned work such as format for use cases, estimates of volumes and efforts to produce required documentation

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; project plan, estimates, use cases, UML, process modeling, JAD, scope document

The Systems Group, Watertown, MA Sep 2006 – Dec 2006

Business Analyst for Tufts Health Plan

Worked with the development team to model, review, refine and write CMMI Level 4 governance procedures for the code promotion process from requirements through post-implementation. Also wrote specific lower level documents e.g. code review process, and offered revisions to specific tools, e.g. code review checklists, to aid in compliance with the procedures

Facilitated and documented a revised set of workflows entailing some refinement of templates and workflow documentation for database and data warehouse projects

Heavy involvement in document quality assurance

Lead a requirements gathering project to assess the current level of requirements documentation for the Operational Data Store (Data Warehouse Group) and then documented a set of future requirements based on interviews with internal customers

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio; CMM, QA, Quality, Livelink, process modeling, documentation, compliance

Ranstad Technologies Inc., East Hartford, CT Mar 2006 – Sep 2006

Business (Analyst) Process Modeler for CIGNA

Process modeling in support of new Business Process Architecture for corporation. Effort was to switch from ‘silo’ functional view of business to enterprise process oriented view

Included modeling both ‘As Is’ and ‘Should Be’ architectures for various domains (Install, Network [provider networks and physician outcomes measurement] and Ready to Sell) using Performance Design Labs methodology (PDL by Rummler)

Worked with SMEs, Sr. BAs, and Functional BAs to determine project impacts and potential process changes resulting from proposed projects

Process design based on submitted requirements

Modeled UW Settlement /Earnings process for Sarbanes-Oxley compliance efforts

Mentored / trained (new) junior process modelers and (existing) former ARIS & Six Sigma modeling staff

Participated in Process Modeler Forum – reviewing issues and establishing best practices for the modeling team

Documentation of QA meeting participation

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio,PowerPoint, SharePoint; project assessment, RTM, PDL Methodology, Rummler, QA, underwriting, provider tiering, network management, best practices, physician quality, requirements, traceability, validation

Visual Technologies Inc., Hartford, CT July 2005 – Nov 2005

Business Process Analyst for Pfizer, Inc.

Worked with Strategic Alliances group to model business process in that group, vis-à-vis those used by recently purchased Warner Lambert. (Part-time engagement until Oct.)

Documented, validated and revised existing process, architecture and data models for Portfolio Management Information (a research tracking and metrics system)

Worked with the Enterprise Architecture group to add models using Corporate Modeler, verify correspondence between those and PMI team’s Visio models, collect properties and support development of additional diagram types in CM

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, SharePoint; Documentum, requirements, traceability, validation

Millennium Consulting, Coventry, RI Mar 2005 – Oct 2005

Product Business Analyst for GTech

Management services portal project – researched and recommended mapping for role based access to standard reports via the management portal.

Researched client organization structures for ‘typical’ roles and tasks, researching portfolio of standard reports and making recommendations for mapping user roles to reports

General BA support (documentation, Quality Assurance (QA) inspection meetings and findings, etc.) for two new client based projects

Participation in quality assurance meetings on documentation for all projects

Participated in development of baseline offerings collection, and in baseline procedures and methods project, including process design for same

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, PowerPoint, MS Project,Visio, SharePoint; DOORS, CaliberRM, Quality Assurance, CMM level 3, Marketing, customer web portal, Documentum, requirements, traceability, validation, testing, scripts, defect tracking

Aetna Temporaries, Middletown, CT Jun 2004 – Feb 2005

Business Architect for Aetna Inc.

“Tool Jockey” – experimentation and troubleshooting with two process modeling tools (including documentation of troubleshooting efforts for internal sharing); supported conversion of process modeling tool (Casewise Corporate Modeler to [formerly Popkin] Telelogic System Architect), experimentation and testing of new tool, testing

Directed re-building converted diagrams, developed and maintained an “issues” database, trained teammates, etc.

Project Assessment Team participation to establish estimates for Business Architecture group involvement in planned projects

Process Design - developed an estimating tool (in Excel) for Enterprise Business Architecture group to meet corporate governance (CMM) requirements re: forecasting effort

Wrote user SOPs and maintenance documentation for the forecasting tool

Facilitated requirements sessions for Member Individualization data warehouse project

Modeled and developed and / or designed / re-engineered, business processes in support of IT and non-IT projects involving various projects in multiple business lines, including underwriting, Pension s & Annuities, and pharmacy

Worked on Enterprise Architecture model incorporating Zachman Framework and CMM

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint, SharePoint; Casewise Corporate Modeler, Popkin System Architect, Telelogic, CMM, project assessments, troubleshooting, conversion, business process modeling, requirements, traceability, validation, business architect, estimation, JAD

EuroSystems International, Shelton, CT Jul 2003 – Dec 2003

Business analyst – requirements capture and management for Daticon, Inc., a Litigation support, document scanning and imaging company.

Identified, captured and wrote requirements for Helium Project, a complete re-engineering of the company’s production and management systems

Performed process analysis, data flow, and requirements analysis

Performed project management tasks as required, including updates to project documentation

Developed software selection criteria for advanced search tool evaluation and purchase (Autonomy, Verity, Convera).

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; BPM, business analysis,, requirements, traceability, validation, test scripts, testing, defect management

TEFKAM Consulting, LLC, Chester, CT Jan 2002 - May 2003

Business analysis for Pfizer Global R&D in the Northeast.

Identity and Access Management (I&AM) / Pfizer Extended Electronic Directory (PXED) project – an applications access authentication project combining NT, Exchange and HR data to authorize users to company applications.

Reverse engineered existing system, performed process design and analysis, and wrote data mapping documentation within the PXED segment (2003)

Continued work on Global Compound Registration data warehouse (data definitions, use cases, data modeling, state transitions). Same work, new vendor (2002)

Pre-clinical Discovery portal project – read, analyze and provide synopsis (with hyperlinks) to all server stored documents pertaining to global object model development, operation and data

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio. PowerPoint; RUP, ERwin, UML, OOA, Use cases, LiveLink, Oracle 11i Sysadmin, Oracle Workflow, install, patch, upgrade, Multi-org, Toad, SQL, PL/SQL, business analysis, transformations, data dictionary, identity management, authentications, requirements, traceability, validation

e-Business Solutions, Farmington, CT. Mar 2001 – Dec 2001

Business analysis and project management for Pfizer Global R&D in the Northeast.

Analyst on construction of company wide object model data warehouse for pre-clinical discovery (data definitions, use cases, data modeling, state transitions).

Project was to build global data warehouse from several disparate databases, including ADMET data, compound classification data, production process, etc.

Required identification and learning multiple legacy systems, processes and domains, including data dictionaries, flows, models, and transformations, event triggers and state transitions. Extensive Visio use

Business analyst for data sources and workflow on global demographics system (hybrid database / warehouse) support and re-engineering project (data definitions, data dictionary, data transformations [all from legacy systems], problem investigations, etc.).

Developed preliminary project plans (PM work) for handing off sub-projects to improve data capture and transfer from specific sources - mostly re-engineered processes.

Arranged to provide processing information to Help Desk for KBS system inclusion. Extensive Visio use; PeopleSoft HR, Oracle HR, security systems

Software pilot project participation, doing process modeling of legacy systems using Casewise Corporate Modeler in a software pilot project (model input and comments on software)

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, RUP, ERwin, UML, OOA, Use cases, Corporate Modeler, requirements, traceability, validation

Darwin Partners, Inc., Wakefield, MA. Jan 1999 – Mar 2001

Business analyst and project manager for Pfizer Global R&D (PGRD) in the Northeast.

Environmental Information Strategy project - a 21 CFR validation compliance project, involving process modeling, design and re-engineering, performing both analytical and project management duties

Work and data flow analysis of all work processes and legacy systems for Health & Safety Group, including Occupational Health. Deliverables were used for management strategy and compliance audits, systems validation, documentation and document management. Extensive Visio use

As BA, used JAD type sessions, process and data modeling and process re-engineering

As PM, wrote scope document, developed project plan and did status reporting. Modeled and guided re-engineering of health care processes for Employee Health Services. (Employee Health group is similar to a walk-in clinic with a 7000 patient base.)

As PM, managed the implementation of an Expense Management system for reimbursing travel expenses

Developed project proposal (PM task) for electronic doctor’s office and patient records

As BA, collected data for and developed ‘as is’ workflow and data flow modeling and analysis for all areas of Environmental department responsibility, including legacy systems, manual systems and undocumented work processes. JAD-type sessions were used to develop overall model and some processes (Emergency Response, e.g.). As project manager tasks included scope and vision documents, project plans and status reporting

As BA, this project resulted in process maps used for job training, process re-engineering by business unit experts, and created a 5-yr strategic IT plan for compliance solutions with validated systems. Project management tasks associated with the plan recommendations were matched to management objectives, with prioritization of identified sub-projects (processes, document management, etc.) for meeting specific objectives and economic efficiency. Subsequent audit was passed with no adverse findings and in record time

Co-developer of ‘Concentric Balancing’ strategic planning graphic. Extensive Visio use

Process and data flow models for STD (Short Term Disability), LTD (Long Term), FMLA and Workmen’s Comp claims processes as well as interfaces to Human Resources. Extensive Visio use

Performed workflow analysis for automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project,Visio, PowerPoint; 21CFR, requirements, traceability, validation, testing (scripts, tests, defect tracking), compliance, data modeling courses

National Computer Services, Memphis, TN Feb 1998 – Nov 1998

Project manager for State Farm Insurance at national HQ. PM duties included all project documentation, requirements definition sessions (JAD format), resource identification and management and status reporting

Managed intranet, messaging systems (e-mail infrastructure), fire insurance, health insurance, legislative mandate and Lotus Notes server upgrade projects

Health insurance automated claims project. Implementation of automated claims processing and KBS system for exceptions. Took over project management when stalled, completed in 4 months

Managed an Americans with Disabilities Act [ADA] compliance project. Required assessment and updates to circa 4500 pages of company intranet and internet for Visually Impaired accessibility.

Pages were prioritized, software tools bought and installed, policy statement developed and web developers trained

Six member team reduced time to completion from an estimated 2 years to 4 months actual, entire site made accessible, complying with Federal law and avoiding fines and threatened lawsuits

Founding member Central Illinois Chapter of PMI. Wrote and maintained chapter newsletter until leaving this position

IBM dockable; Wan and Lan, Windows 95, MS Office 97 Suite: Word, Excel, PowerPoint, MsOutlook, SDLC, Summit-D PM methodology, MSProject, Planview, CMM, Testing design and execution training, Lotus Notes project database, SES Strategizer network analysis tool, Site Server 3.0, ADA, compliance, accessibility, RTM, validation,

Compuhope, Inc., Torrence, CA Jan 1998 – Feb 1998

Business Analyst – Year 2000 systems project for SAIC/ Kaiser Permanente healthcare provider.

Inventory and discovery for IT supported and non-supported healthcare applications.

Extensive travel

Toshiba notebook, MS Office 97 Suite: Word, Excel, MsOutlook, and proprietary applications.

Triad Data, Inc., Dallas, TX Oct 1997 – Nov 1997

Business Analyst - Year 2000 non-IT equipment project for Oregon Dep’t of Transportation (ODOT). Identify, assess for impact and implement remediation process for all Y2K affected non-IT equipment.

Developed and documented processes, controls and record keeping for data collection and analysis

Designed, developed and documented item ranking process and analysis matrix for purchased and custom built equipment, focusing efforts on areas of highest need and reducing total cost to achieve compliance

Designed, developed and documented multiple strategies for implementation, further reducing total cost and providing shorter times to compliance

Built project management model for project task tracking and scheduling

HP hardware; LAN; Windows NT, SDLC, MS Office 97 Suite: Word, Excel, MsOutlook, PowerPoint; ABT Project Workbench (later Niku Workbench), requirements, RTM, validation


Program Manager – Cellular phone start-up. Responsible for tracking, scheduling, documentation, issues resolution, progress reporting and communications on 150 construction sites in Richmond -Hampton Roads area. (Temporary position through Hermanson’s Employment Services)

Designed and developed a planning model for simultaneous tracking and scheduling of 150 construction sites using MS Project

Designed a methodology and instituted use of GIS databases for expansion planning.

Reduced total acquisition / construction time by up to six months per site, saving acquisition and zoning time salaries and permitting earlier income stream

Worked with consulting firm (to Richmond regional office) and user base to develop new database and tracking model for Richmond. New system required functional manager to input status data, eliminating unreliable status information

Worked with corporate IT developers and user base to design and develop permanent corporate detailed database system

Invented antenna mounting system for non-damaging mounting on municipal water tanks

First to suggest negotiation with state transportation dep’t for towers in center strips and clover leafs of highways. All three are common sights today

Designed, developed and documented analytical reporting - average milestone durations report, status reporting

Designed, developed and documented milestone forecasting report from status and average durations reports

Developed methodology for and documented “Least Times Process” site completion model – providing an accurate forecast of when entire project would finish and tproving hat other urban projects by the company had identical delays

Pro Bono Work – CEO of National Association of Drivers Services (re-org of Drunk Drivers Inc.), a start-up which failed due to lack of funding

Compaq hardware; LAN & WAN; Windows3.1 & ’95: Word, Excel, MSProject, Visio, MapInfo, Arcview, PowerPoint, Lotus Notes, ccMail

HAMILTON BEACH - PROCTOR - SILEX, INC.; Richmond, VA Oct 1994 – Jun 1995

Senior Operations Analyst - Responsible for tracking inventory levels of active and inactive raw materials and WIP, and other projects as assigned.

Reduced inactive inventories by $278k in 4 months by developing alternative use programs. Additional $500k written off after proving it unusable.

Designed and developed reporting for vendor/lead-time analysis, permitting closer management of production schedules and inventories

Designed and developed reporting system for unique part number and common part number identification by product line and by SKU; permitting avoidance of future excess inventories while streamlining engineering, purchasing and production and bringing a more cost effective product to market faster with lower inventory costs

Developed computerized system for up to the day inventory reporting. Required approximately two hours to produce.

Standardized reporting from various production plants

Developed system to track accuracy of Marketing Dep’t. SKU production forecasts

Identified failure point in Build-out analysis

Designed and proposed procedure to computerize previously subjective decision passed between marketing and production planning

Designed and began Cost of Quality measurement project. Project was not completed

Pro Bono Work with Drunk Drivers Inc., a volunteer organization. Senior Project Manger functions and driving

Pro Bono Work doing PM work organizing two beach music festivals (’94 and ’95)

RPG; AS/400, JDEdwards, BPCS, ERP, Harvard Graphics, Lotus Suite, test scripts, testing and defect tracking

PHILIP MORRIS - USA; Richmond, VA Mar 1988 – May 1994

Plant Management and Supervisor (1990 - 1994) - Responsible for production, quality, safety, labor relations, training, affirmative action, housekeeping, administration and special projects.

Managed a series of production departments in continuous process tobacco stemming plant (similar to food processing). Increased departmental efficiency, reduced down times, reduced industrial accidents, all with reduced frequency of disciplinary actions or labor relations issues

Trained in LEAN process improvement methodologies for in-plant implementation

Designed process and managed project to install bar code scanners at receiving point,, which eliminated lost tickets and inventory misplacements totally, reduced end of season reconciliation from 4 man months to one (one month for 4 managers to one week)

Quality Assurance Technician (1988 - 1990) - Performed statistical sampling and record keeping.

Recognized for redesigning sample reporting methods which reduced recording time by half

Designed and implemented an automated labeling process

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