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Executive Assistant / Account Manager

Leesville, Louisiana, 71446, United States
August 31, 2017

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Pamela A. Vincent

*** *. ******** **. • Leesville, LA 71446 • Cell: 337-***-**** / 337-***-****

Account Management Administrative Support Consumer Bankruptcy Consumer Finance Problem Solving Insurance & Employee Benefits

Comprehensive experience in the arenas of consumer bankruptcy, developing department plans, policies, and procedures necessary to service commercial clients, administrating employee benefits and providing customer service in consumer finance and other industries. Extremely capable in directing work flow for an entire department, providing training and quality control for support staff, creating standard operating procedures, checklists and work flows. Accomplished in directing responsibility for inventory management, storage management, cataloging and filing of documents via digital and physical filing systems. Practiced in recommending and coordinating logistics to service the needs of commercial clients, to include, facilitating and maintaining the schedule of multiple staff members. Skilled in serving as the interface between commercial clients and our department, and acting to integrate the logistical needs of the client with our resources to ensure efficient, timely, and cost effective service. Intuitive in troubleshooting problem areas of administration and work flow and recommending and facilitating solutions to management. Competent in coordinating with clients to meet desired objectives, priorities, and schedules, and then communicating those objectives to management and support staff. Comfortable in working with computers and am proficient in many programs, such as MS Word, MS Excel, MS Power Point, MS Publisher, MS Access, MS Outlook, Cabinet NG, DocuShare, Smart Office/EZ Data and others. TYPE 65+ WPM & 10-KEY ADDING MACHINE TO TOUCH.

Professional Profile

Over 25 years experience in providing outstanding Customer Service in a professional manner.

Proficient in Management and Supervision with expertise in developing teams, meeting and exceeding goals and objectives, and operational supervision and leadership.

Expert in evaluating work process methodology and execution.

Exceptional skills in problem solving, decision-making, and identifying solutions to complex operational issues.

In-depth experience in establishing production standards, monitoring compliance, and recommending operational improvements.

Demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy; superior time management and organizational abilities.

Adept at maintaining an exceptional rate of productivity, accuracy, and efficiency; well organized and meticulous with details.

Experienced and successful in running multiple projects at various stages simultaneously.

Core Competencies

Servicing Commercial Clients

Continuous Process Improvement

Outstanding Customer Service

Administrative Management

Inventory Management

Consumer Bankruptcy

Quality Assurance / Quality Control


Training, Leadership and Staff Relations

Creative Cooperation & Problem-Solving

Professional Experience

Attorney David Klann: Leesville, LA

Legal Assistant in Consumer Bankruptcy Sept. 2012 – Aug. 2014

•Scheduled, maintained and confirmed client appointments and attorney’s court schedule

•Attorney direct assistance for Consumer Bankruptcy, Chapters 7 & 13

•Electronic filing of Bankruptcy Motions, Affidavits, Proposed Orders & Agreed Orders

•Drafted & filed Motions, Answers and Objections for specific cases

•Performed follow up the Objections and Oppositions

•Filed Proof of Claims, Objections, Plan Reviews

•In-depth knowledge of bankruptcy processing and e-filing

•Ability to interact with clients, courts, attorneys and trustee’s through e-mail, letters, phone and fax

•Ability to work with and preserve confidentiality of sensitive data

•Developed and maintained positive relations between clients, courts, attorneys and trustee’s

•Received client payments for filing fees and attorney fees

Solinsky Group: Deridder, LA

Customer Service Representative/Account Manager, Group Benefits Nov. 2008 – Sept. 2012

• As a Customer Service Representative/Account Manager for a brokerage/consulting firm that specializes in employee benefits, individual benefits and financial services/investments, I manage all aspects of the Employee Benefits Division, to include administering COBRA and advising on Section 125 regulations.

•Serve as the point-of-contact for all commercial clients and for all members of our benefits team. I work closely with the client’s Human Resources Division, and serve as a liaison between the client and each benefit provider. I coordinate all activities between the client and my division

•Direct the workflow for my division, provide quality control and supervise/train the support staff as well. I oversee all departmental administration, record-keeping and electronic filing of documents. I organize and maintain the calendar for a minimum of 5 staff members.

•Review all annual insurance renewals, customize a benefits review presentation, coordinate the review between the client and the producer, market each insurance plan if so desired, and schedule the Annual Enrollment

•Develop all necessary documents for the review and the enrollment. After enrollment, I review all paperwork, notify the client of individual payroll deductions, and my department advises each insurance company of coverage changes and tracks each transaction until confirmation is received.

•Create and maintain COBRA Administration for select clients. Duties include Initial Notification of COBRA, Notification of COBRA rights upon termination and the continuation of coverage as a COBRA participant.

•Compile and produce employee benefit booklets for group clients that detail the employee benefits available and include required notifications.

Vexcon: Leesville, LA

Office Manager Dec. 2007 – May 2008

•Managed front office functions to support the President, Vice President and technicians.

•Maintained records control and filing for corporate and for Environmental Protection Agency (EPA).

•Answered client calls, scheduled treatment times, created work orders and invoices.

•Utilized MS Access to create a client database, create all work orders and to maintain an accurate service history.

•Created Excel spreadsheets to track termite renewal projects, new construction projects, daily appointment schedules and projected cost/income presentations.

•Created and maintained material control files including purchase orders and material receiving reports.

•Ensured routing of all purchase orders through the appropriate departments, ensuring proper approval and payment.

•Managed all aspects of accounts payable and receivable for the local office.

•Inventoried & maintained adequate stock of all required supplies, such as office supplies, pest control materials and vehicle/equipment maintenance.

•Created and maintained Material Safety Data Sheets (MSDS) on all pest products used for those binders in the office and in technician trucks.

Johnson’s Furniture: Bossier City, LA

Sales Consultant Aug. 2007 – Dec. 2007

•Assisted customers with furniture-buying decisions by escorting them through various showrooms.

•Explained options and displayed fabric choices and made recommendations to incorporate their style and need.

•Provided support to management with inventory.

ICT Insurance: Deridder, LA

Customer Service Associate II Jan. 2006 – Jul. 2007

•Handled all daily servicing needs for Property & Casualty insurance coverages for commercial-lines clients, predominantly those in the following high-risk industries: Logging/Wood Industry, Trucking Companies and the Oil & Gas Industry.

•Reviewed all annual renewals, created a Custom Annual Benefits Review for each client, scheduled Annual Benefits Reviews with the client, marketed all lines of coverage if the client wished, and processed all paperwork associated with the renewal process.

•Created Certificates of Insurance and Vehicle Identifications and mailing, faxing or emailing said Certificates/Vehicle Identifications to various industries and/or contract holders.

•Added/deleted employees, drivers, vehicles, equipment and policy amendments as needed on a daily basis.

•Completed Motor Vehicle Records for companies upon request.

•Processed all documentation of new coverage and cancelled coverage.

•Scanned all documents into a digital filing system and created and maintained meticulous notes in order to accurately track coverage changes with dates and times.

Mitchell & Klann, Attorneys at Law

Secretary Oct. 2005 – Jan. 2006

•Opened the office each morning.

•Greeted visitors and clients. Received phone calls for attorneys and staff.

•Provided a variety of clerical and record keeping duties associated with legal cases.

•Received telephone and mail requests for appointments and entered necessary information into the computer.

•Screened clients to determine nature of visit, provided necessary paperwork and other documentation.

•Maintained and copied files which involved filing of legal motions and documents.

•Typed memorandums, legal documents from verbal or written drafts, etc. using appropriate punctuation, format, and spelling. Kept adequate supply of all forms and supplies required for office use.

•Created invoices.

Millennium Medical: Shreveport, LA

Customer Service Associate May 2004 – Oct. 2005

•Assigned to a Durable Medical Equipment (DME) sales consultant in New Orleans, LA. Provided all administrative support for funding, approval, ordering and delivery of custom wheelchair orders.

•Interfaced with physician’s offices to obtain Physician’s Orders.

•Interacted with physical therapists to obtain Letters of Medical Necessity.

•Solicited quotes from vendors specializing in custom manual and power wheelchairs and accessories.

•Submitted the Medicaid request for funding to the internal oversight department for review. Once request for funding was reviewed for correctness, the oversight department submitted the request for funding to Medicaid.

•Once an approval code was received from Medicaid, I ordered all DME and tracked the orders until arrival was confirmed from the warehouse in Alexandria, LA.

•Forwarded the entire patient file to the billing department for payment once I had received confirmation of delivery to the patient.

•Responsible for creating, and maintaining accurate records and working each declination until Medicaid approval had been received.

CUBIC Defense Applications, Inc: Fort Polk, LA

Role-Play Personnel Nov. 2003 – May 2004

•Assigned to the Media on the Battlefield Division (MOB) of Role Play with primary responsibility to simulate real-world media in the battlefield arena for all of the Cubic/JRTC military training exercises.

•Worked closely with the Media Affairs Division of the Joint Readiness Training Center. MOB Division included a radio station, a television news station and 3 newspapers.

•Our mission was to provide a media presence and to capture all aspects of civilian and military life via photo, video and print media. Our presence was used to train the military in: efficient management of media, correct phrasing of answers, and proper utilization of the media as a tool.

•Conducted radio and television interviews of key military and government leaders and support personnel.

•Embedded as a reporter with a Stryker Brigade Division and produced an in-depth piece on the daily life of their Forward Operating Base (FOB).

•Wrote and read news, weather reports and advertisements for radio, television and print media.

•Served as roving media, performing live stand-up pieces with a news crew on the battlefield.

•Interacted with Arabic translators and cultural trainers to ensure that all media material was produced as realistically as possible.

AAFES Military Exchange: Fort Polk, LA

Senior Accounting Associate Apr. 2003 – Oct. 2003

•Provided financial services to military personnel and AAFES staff in the Cashier’s Cage of the Main AAFES. Received credit card payments, performed money wire transfers, cashed checks, sold and bought coins and printed money orders. Received and verified deposits from all other AAFES branches and satellite locations.

•Compiled all monies received into a single bank deposit and made the deposit to a local bank.

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