CURRICULUM VITAE

OF

MTSWENI GOODNESS TAPELO

PERSONAL DETAILS

SURNAME: MTSWENI

FULL FIRST NAMES: GOODNESS TAPELO

DATE OF BIRTH: 1994/08/16

IDENTITY NUMBER: 940**********

GENDER: FEMALE

NATIONALITY: SOUTH AFRICAN

HEALTH: GOOD

CRIMINAL RECORD: NONE

MARITAL STATUS: SINGLE

DRIVERS LICENCE: C1

HOME LANGUAGE: ISINDEBELE

OTHER LANGUAGES: ENGLISH

AFRIKAANS

ZULU

SWATI

XHOSA

TSWANA

RESIDENTIAL ADDRESS: 6 KLAWER STREET

TASBET PARK EXT 6

1038

CONTACT NUMBERS: 079-***-****

076-***-****

078-***-****

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED: KRIEL HIGH SCHOOL

HIGHEST GRADE PASSED: GRADE 12 (MATRIC)

YEAR OBTAINED: 2013

SUBJECT PASSED: ENGLISH

AFRIKAANS

MATHEMATICS

PHYSICAL SCIENCE

CIVIL TECHNOLOGY

ENGINEERING GRAPHICS

LIFE ORIENTATION

OTHER QUALIFICATIONS

LAST SCHOOL ATTENDED: THIBELA PRIVET COLLEGE

HIGHEST QUALIFICATION: N2

SUBJECTS PASSED: MATHEMATICS

ENGINEERING SCIENCE

INDUSTRIAL ELECTRONICS

YEAR OBTAINED: 2014

SKILLS

COMPUTER LITERACY MICROSOFT WORD

MICROSOFT EXCEL

MICROSOFT POWER POINT

MICROSOFT OUTLOOK

COVER LETTER

I AM A HARD WORKING INDIVIDUAL, WHO WORKS WELL UNDER PRESSURE AND GOOD WITH CONFLICT RESOLUTION

I HAVE COME ACROSS SITUATION WHERE I HAVE HAD TO DEAL WITH DIFFERENT PEOPLE AND THAT MAKES IT EASY FOR ME TO WORK IN TEAM.

THIS HAS ENABLED ME TO BE A TEAM PLAYER AND THEREFORE ENCOURAGE THOSE AROUND ME TO CREATE AND WORK IN EFFECTIVE TEAMS.

I AM SELF – MOTIVATED AND BELIEVE THAT I HAVE THE ABILITY TO MOTIVATE OTHERS AROUND ME. I AM RESPONSIBLE AND ENTHUSIASTIC, ABLE TO WORK WELL UNDER HIGH PRESSURE ENVIRONMENTS

I AM LINGUISTICALLY VERSATILE THEREFORE I HAVE GOOD COMMUNICATION SKILLS, ARTICULATE IN ENGLISH, TSWANA, XHOSA, SWATI, ZULU, AND AFRIKAANS

EMPLOYMENT HISTORY

COMPANY: DNA DIRECT HOLDINGS

POSITION: TELESALES CONSULTANT

DUTIES & RESPONSIBILITIES

MAKE OUTBOUND CALLS TO PROSPECTIVE CLIENTS

MAKE QUALITY SALES IN LINE WITH DNA DIRECT HOLDINGS AND THEIR CLIENTS OUTBOUND DIRECT MARKETING CAMPAIGNS AND ENSURE HIGH LEVEL OF PRODUCT KNOWLEDGE

MAINTAIN MINIMUM KPI BENCH MARS AS SET OUT IN INDIVIDUAL KPI DOCUMENT

PROVIDE A HIGH LEVEL OF PERSONALIZED CONSUMER SERVICE

UPDATE DATABASE WITH CHANGES AND STATUS OF EACH CONSUMER OR PROSPECTIVE CUSTOMER

MARKET ( CLIENTS AND DNA DIRECT HOLDINGS ) BY DEVELOPING A POSITIVE RELATIONSHIP WITH CLIENTS ( DATABASE) AND TO BUILD TRUST AND UNDERSTANDING

MAINTAIN HIGH LEVEL OF TEAMWORK TO ACHIEVE KPS

WORK FROM A SCRIPT AND A LIST OF CONTACTS SUPPLIED BY THE COMPANY ONLY

MAKE CALLS AND PROVIDE INFORMATION, COMPLETE A SALE

ABIDE STRICTLY BY ALL THE COMPANY’S POLICIES AND PROCEDURES ESPECIALLY THE RISK AND FRAUD DOCUMENTS

PASS ALL COMPANY TEST

DURATION: OCTOBER 2014 – PRESENT

REFERENCE

CONTACT NAME: TINYEKO NGUBENI

POSITION TEAM LEADER

CONTACT NUMBER: 078-***-****

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