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Customer Service Microsoft Office

Orlando, Florida, United States
August 31, 2017

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A technical professional with years of experience who has managed and trained personnel in operations and maintenance. I have a special interest in networking and systems support - areas in which I would specifically utilize my recent training to provide the highest quality service and protection.


Microsoft Office Applications System Configuration Managing Desktops Upgrading Client Systems Hardware Maintenance Customer Service Home & Business Networking Client Management Troubleshooting & Repairs Microsoft Exchange Domain Environments Document Management Server Systems & Applications Detail Oriented Operating Systems Install & Migrate New Peripherals


New Horizons Computer Learning Center; Orlando, FL Cyber Security IT Professional 2016 (Certifications Pending*)

MTA 349 – Windows OS Fundamentals*

MTA 365 – Windows Server Fundamentals

MTA 366 – Networking Fundamentals

MTA 367 – Security Fundamentals

CompTIA A+*

CompTIA Network+*

CompTIA Security+*

Westwood College, Atlanta, GA Associate of Applied Science Information and Network Technologies 2014

Recipient of multiple Dean’s and President’s list awards due to academic excellent

Member of Alpha Beta Kappa Honor Society


Spectrum Orlando FL

March 2017- August 2017

Customer care Technician

Serve as the first point of contact for customers seeking technical assistant

Determine the best solution based on the issue and details provided by customers

Diagnose and resolve basic technical issues relating to phone, cable, and internet

Direct unresolved issues to the next level of support personnel

Wipro Technology, Atlanta GA

2014 - 2016

Help Desk Technician

Answer telephone and responds to basic computer inquiries to ensure customer needs are met.

Identify, evaluate, and prioritize customer problems and complaints to resolve inquiries appropriately.

Assist customers in resolving basic technical problems, and enter tickets into assigned queue.

Refers more complex technical problems to a define escalation process.

Children’s Dental Care INC, St. Thomas USVI

2004 - 2010

Dental Assistant

Assist doctor during in-house sedation, extractions and restoration using great accuracy.

Provide exceptional customer service to promote customer loyalty.

Clean and sterilized instructions, order and manage inventory to keep a smooth business operation.

Take and process X-rays, and educate patients on good oral hygiene behavior.

Chase Manhattan Bank, St. Thomas USVI

1998 - 2002

Senior Operations Clerk

Input daily mortgage transactions with an attention to details.

Create policies for department and train co-workers on proper company procedures.

Oversee daily workflow and organized report of bulk filling transactions.

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