Petar V. Kovacevich, PMP, MPA

Program Management IT Management IT Governance

Bringing programs in on-time, within budget that add stakeholder value

Fuquay Varina, NC 27526 708-***-**** ac13sb@r.postjobfree.com linkedin.com/in/petarkovacevich

Leveraged professional judgement in Audit and Recovery projects, effective evaluation of operational processes and system implementations in the insurance, healthcare, retail and financial services industries to maximize efficiency and profitability.

Significant Achievements

Improved process accuracy and efficiency by 50%: Doubled claim throughput with the deployment of imaging, OCR and workflow technologies.

Impacted revenue of Contracts and e-Commerce business units by over $3M: Increase revenue by $2M for by employing a cXML compliant ERP solution.

Increased Top Line Revenue by $1.5M: Established a unified billing solution that improved top line revenue by $1.5M

Improved operating efficiency by 35%. Enriched operation productivity though the implementation of an enhanced RBAC security model.

Restructured third party practices to achieve ITIL compliance: Managed third-party SLA achieving ITIL standards compliance.

Improving Operational Effectiveness and Enhancing Customer Value

Program Management

Budget Development

Project Management

Project Audit

Risk Mitigation

Contract Negotiation

IT Governance

Software Testing and Implementation

Relationship Management

Change Management

Project Planning

Call Center Technology

Quality Assurance

Performance Management

Delegation

Impact Assessment

Software Development

Vendor Management

ITIL

E-Commerce

Innovation

Order Management

Project Recovery

Employment History

Program Manager, Seminary Holdings, LLC, Fuquay Varina, NC 10/20/16 – Present

Semi-retired. Owner/operator of this Independent consulting firm. Responsible for program recovery and audit initiatives. Proficient with Project Management concepts.

Program Manager, Wake Forest Baptist Medical Center Winston Salem, NC 8/2015 – 10/2016

Managed daily administration of assigned programs, and facilitated enterprise-wide large projects involving ongoing business improvement objectives as well as major IT projects.

Leadership of a team comprised of internal and third-party consultants in the specification, design and implementation of revised financial services platform, improving the ability of business to accurately budget, forecast, plan capital and operating expenses and provide management reports.

Reduced operating costs by 25% while improving accuracy by 30%+ thru implementation of new best practices.

Provided content documentation and effective training to vendors and internal personnel to standardize program and project management operations and best practices by preparing and delivering material utilized by WFBMC.

Program Manager, Office Depot Inc. and OfficeMax Naperville, IL 4/2011 – 5/2015

IT governance of the $55M contract and sales business work streams. Analytical skills and collaboration ensured timely and effective communication and reporting of project risk events coupled with recommendations and approved actions addressing process improvement. Served as the contact for execution pertaining to merger activities. Responsible for meeting deadlines.

Defined end -to-end outcomes, maintained project documentation, project plan formulation, budget management, project staffing, and establishment of performance metrics for technical solutions and project prioritization.

Provide guidance and coordination between business, system architect, IT software engineering and EPMO stakeholders in articulating the sound architecture and in the use of portfolio management tools to develop customer requirements, complex processes and templates.

Acted as a mentor to internal and external development teams in the design and delivery of high quality value added solutions, implement COTS and internally developed software by assessing the risk and exhibiting good judgment inherent in the capabilities of potential solutions.

Directed the effort impacting operating revenue by $8M+ while improving the pre-sales process to increase top line revenue by $1.5M through utilizing benchmark techniques and unified billing solution.

Increased revenue of OfficeMax Web-2-Print solution by $3M using cXML compliant ERP systems in large accounts, sound budget administration and detailed requirements analysis for the B2B e-Commerce platform.

Senior Manager, Information Technology OfficeMax Naperville, IL 1/2008 – 4/2011

Led teams of 75 professionals in the specification, design, development, end to end testing and deployment of Workplace and Retail work product. This teamwork resulted in a high degree of collaboration delivering in high quality software. Developed and complied with standard operating procedures.

Improved production support effectiveness by 35% by following approved guidelines.

Communicated with executive management about plans, issues, risks, and updates regarding e-Commerce solutions through regular presentations enabling improved decision making.

Delivered critical IT initiatives on time, while maintaining project scope, staying within budget and adhering to PMI and Systems Development Life Cycle methodologies. Exercised my years of management experience consistently during the life of the projects.

Verification testing and maintenance of production systems to minimize variances, satisfy current stakeholders and drive new business of more than $12M.

Project Management Consultant (TEK Systems/OfficeMax) Naperville, IL 5/2007 –1/2008

Led teams comprised business, IT and 3rd party stakeholders in consolidating production systems to provide a single point of entry for Master Data Management item information and integration with three legacy ERP systems.

Requirements analysis and package evaluation of a new Enterprise Program Management solution. Saved the organization $5M annually.

Directed multiple Web-to-Print initiatives for contract and retail segments resulting in $6M in new business.

Reduced operating costs in 30+ call centers by 25% thru the standardization of systems and operations.

Senior Program Manager Cancer Treatment Centers of America Schaumburg, IL 12/2006 – 5/2007

Directed the COMPASS (Centralized. Oncology Medical Patient Access Support System). Standardized patient care systems, and practices along with the implementation of an integrated Clinical and Electronic Medical Record solution for three hospitals.

Managed a $15M program budget to ensure the consistent and cost-effective implementation of project plan for systems both within and across hospitals.

Followed an analytical approach and sound project management concepts to develop business and technical procedures and business requirements in delivering comprehensive solutions to my stakeholders.

Designed and implemented software and infrastructure technologies to support innovative solutions that yielded a common approach to patient care, mitigate project risk events and budgeting thru customer facing JAD sessions and pilot implementations.

Project Manager Information Security Supervisor Health Care Service Corp. Chicago, IL 1/2004 –12/2006

Provided risk management, sound judgment and mitigation in accordance with HIPAA protocols. Performed regulatory and audit compliance reviews of existing systems software and solutions.

Improved operating efficiency by 25% by developing and implementing governance controls in association with the RBAC (Role Based Access Control) process,

Led business and IT teams in addressing Sarbanes-Oxley, HIPAA, and SAS70 compliance and control mandates saving HCSC 30%. ensuring that all business units were aware in compliance with innovative workarounds and established protocols.

Converted HCSC operating units to new RBAC solution in six months thru JAD sessions and focus on implementation quality.

Technical Competencies

Project Management: Microsoft Project, RUP, Systems Development Life Cycle, CoBIT

Information Systems: Windows, AIX, HP-Unix

Database: SQL server, Oracle, Sybase, Access

Development Environments: Java, VB, C, HTML, ASP, XML

Call Center Systems: Siebel, Aspect, Edify, TSC

Web Technologies: Open Text/Livelink, Intraspect, Sharepoint

Document & Image Management: MS Office, FileNet, IBM, Wang, Sigma, PC Docs, Quickstream

E-Learning: Docent, THINQ, ActionPoint, Kofax

Other Consulting Experience

McDonalds

Allstate Insurance

Accenture

ABN AMRO LaSalle Bank

CNA Insurance

Nalco Chemical

Bank One

Chase Manhattan Bank

Bank of Montreal

RSKCo Insurance

State of North Dakota

Accenture

GE Capital

State of Kentucky

IL Dept. of Transportation

Education & Certification Credentials

Master of Public Administration University of Illinois, Springfield, IL.

Bachelor of Science in Aerospace Technology Kent State University, Kent, OH.

Project Management Professional: 170078 Project Management Institute

Communication and Writing Skills Wake Forest Baptist Medical Center

Business Process Requirements Analysis and Modeling Office Max

Certified Flight Instructor: 2068575 Federal Aviation Administration

Toastmasters International Winston-Salem, NC

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