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Customer Service Sales

Location:
Marietta, Georgia, United States
Salary:
42,000
Posted:
August 31, 2017

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OBJECTIVE

To obtain a position in the Medical field and work with enthusiasm, dedication and excellent work ethics by utilizing the skills I have obtained through my education and experiences and become a long-term valued employee.

EDUCATION

New Educare Institute of Healthcare

Patient Care Technician Program

Completed September 2015

Pontifical Catholic University of Puerto Rico

Criminal Justice

Aug 1993 - May 1996

SKILLS AND ABILITIES

Administrative Skills

Phlebotomy Skills

Patient Care Skills

EKG Skills

Excellent Interpersonal skills

Excellent Communication skills

Bilingual English/Spanish

Excellent Verbal/writing skills

Skilled in multi-tasking

Collaborated team player

Microsoft office

Highly self-motivated & organized

Venipunctures

Dermal Punctures

Heel Sticks (Pediatrics)

Urinalysis

Centrifuge

Specimen Collection & Transport

Capillary Techniques

R.O.M

Vitals

Ambulation

Gait Walks

Assistive Devices

Bedside Manner

Patient Transports

12 Lead

15 Lead

Stress Tests

Pediatric

Adult

Telemetry

Arrhythmia- Interpretations

CERTIFICATIONS/CREDENTIALS

Certified EKG Technician

Certified Phlebotomy Technician

Certified Patient Care Technician

Certified Clinical Medical Assistant

CPR/BLS Certified (AHA)

NYFD Fire Guard License (F-94)

Awaiting certification

Awaiting certification

Awaiting certification

Awaiting certification

Expires April 2019

EXPERIENCE

Cashier and Customer Service

International Protective Service Agency/ Wyndham New Yorker Hotel

Feb 2011 – Present

New York, NY

Maintain constant communications with clients via phone at various work sites.

Provide a safe and secure environment for all guest, visitors and employees.

Escort unauthorized persons off property, escort, and witness cash drops when requested.

Work as a special event security supervisor/officer at the Manhattan Center and other special events.

Respond to emergencies and non-emergency situations in a professional manner.

Monitor CCTV and security alarm systems as well as control employee/guest access.

Supervise events at PS1 Moma Museum, NYC Marathon, Aids Walk NY and other events in New York City.

Conduct interviews for new employees and followed up on employee disciplinary actions.

Sales & Customer Service Associate/Specialist II-Bilingual

Carmax Auto Finance

May 2007- Dec 2010

Kennesaw, Georgia

Provided good customer service and interaction skills to maintain a good relationship with customers.

Processed payments on current accounts, assisted with customer inquiries, fulfilled daily reporting and tracking of collection activities.

Provided Spanish translation assistance to facilitate communication with Spanish speaking customers.

Processed payments on current accounts and assisted with customer inquiries.

Called customers that were delinquent on accounts, successfully managed and collected on past due accounts.

Negotiated and followed up on payment arrangements, determined if accounts met repossession criteria.

Loss Prevention/House Officer

Renaissance Waverly Hotel

Aug 2001- Dec 2010

Atlanta, Georgia

Provided a safe and secure environment for all guest, visitors and employees.

Monitored CCTV and security alarm systems as well as controlled employee/guest access.

Cross trained as a sales & customer service associate to cover open shifts in that department for six months.

Responded to emergencies and non-emergency situations in a professional manner.



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