SUMMARY

Publications Editor, Copy and Technical Writing Professional with experience in technical documentation, research, proofing, editing, and copyediting. Experience editing, clarifying, and proofreading documents written by others and coaching non-writers on ways to improve writing skills. Sufficient experience with textbook writing, educational research and Computer Skills (Mac & Pc) and proficiency with MS Office Suite including advanced skills in Excel, PowerPoint, Word, Visio. Experience with Drupal, WordPress, Salesforce.com, Adobe Creative Cloud/Quark Xpress, database creation and maintenance, Strong analytical research experience; XML/HTML 4.0/XHTML

SKILLS

MS Office (10+ years), Python Coding (2 years), Drupal (4 years), WordPress (7 years), SnagIt /MS Snipping Tool (4 years), GIMP (5 years) Adobe Photoshop (2 years), Social Media, including but not limited to FB, Proofreading (10+ years), Sales Database Creation and population (5 years), Visio (1 year), Adobe Acrobat

LINK

http://www.sulai.net

RELAVANT EXPERIENCE

Content Management Writer/Technical Writer/Editor

Regeneron, Inc. New York, NY 2017

Wrote and edited complex technical documentation (Runbooks, cheat sheets, etc) in plain language that aided technical and nontechnical end-users in understanding day-to-day processes of different departments including IT, Laboratories, etc.)

Collaborate with Project Managers & Subject Matter Experts (SMEs) to develop and maintain site content (FTP, Networking, etc.)

Conducted face-to-face and teleconference interviews with SMEs about the day-to-day operations of their department

Utilized Microsoft Word, SharePoint, PowerPoint, Visio, Adobe, etc.

Created User Facing documentation (email communication, announcements, etc)

Technical Writer

Spruce Technology Inc., New York, NY 2016 to 2017

Created, wrote, and edited, clear and concise complex technical documentation (Manuals, User Guides) that aided end-users (architects, contractors, superintendents, general public, etc) in understanding and using the online portal for the New York City Department of Buildings’ website (http://www1.nyc.gov/site/buildings/index.page) (Microsoft Dynamics CRM platform)

Created design specifications, project plans, test plans, research and business correspondence

Wrote and updated DOB NOW Business Requirements Documents (BRDs) and FAQs

Created flowcharts in Visio for instruction manuals

Assistant Editor/Website QA

Maximus, New York, NY 2016

Prepared internal and external communications materials to promote and support executive managers

Assisted the Director of Communications in designing, editing, and proofing newsletters, flyers, and mailings to the consumer base

Performed quality assurance on the organization’s website on a daily basis in a Drupal environment to safeguard against new errors after any edits or updates

Coordinated and oversaw recording sessions in multiple languages (6) of new plan material for the hearing and developmentally impaired

Performed research on upper New York counties creating a database of demographic information regarding non-profits organizations, hospitals, and newspapers in order to better reach the client base and inform them of new healthcare plans

Created and filed electronic check requisitions for multiple vendors on weekly basis using Adobe and Xpress Created new posters and pharmacy bags to inform consumers of new healthcare plans

Website Copyeditor/Assistant to Director of Communications

City of New York Campaign Finance Board, New York, NY 2015

Proofread and rewrote 30+ pages of content of editorial copy in a Drupal-based CMS

Collaborated with the Communications Department staff to maintain and update public website prior to re-launch

Ensured consistency and coherence of the portal’s web copy

Website Copyeditor/Quality Assurance 2015

The Princeton Review.com, New York, NY 2015

Proofread and rewrote (15-20) articles and promotional copy to adhere to SEO best practices which resulted in increased readership

Performed Quality Assurance on the company’s web pages to improve readability and page rank in Google searches:

(FAQs: The Best 169 Law Schools: 2015 Edition”)

(“Strategies to Succeed in Law School”)

(“Strategies for Second–Time Applicants”)

Textbook Writer

Pearson Education, New York, NY 2013 to 2014

Assisted Executive Editor for English Composition and Literature by researching, proofing and writing supplemental materials for an ‘Introduction Level English Textbook’ aimed at state college market and which specifically targeted non-English majors wanting to develop the AP grammar style

Used social media platforms such as Twitter, Facebook, Instagram reach targeted audience

Edited and proofread educational materials to ensure accuracy and consistency of information

Designed and formulated writing exercises and study questions (20+) for each chapter in text and online versions

Research and Sales Analyst, Education

Houghton Mifflin Harcourt, New York, NY 2010 to 2011

Researched 400 US school districts for budget details

Researched all of the Average Yearly Progress (AYP) results for “Race to the Top” contract bids which strengthened the bidding process for sales representatives

Performed Quality Assurance on the Salesforce.com website data-mined including test scores, district budgets, and district contact information

Created multi-media sales presentations using Adobe and PowerPoint for sales teams to use in front of state and local school boards resulting in acquisition of new business

EDUCATION

MFA in Writing, The New School University - New York, NY

Certification in Publishing, Emerson College - Boston, MA

BA in Philosophy/Religion, Emory University - Atlanta, GA

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