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Sales Manager

Location:
Los Gatos, California, United States
Posted:
August 31, 2017

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Lenka Rozporka, PMP, ACP

www.linkedin.com/in/lenkarozporka

Los Gatos, CA

650-***-**** ac13r7@r.postjobfree.com

Agile Project Manager

Over 10 years of experience in managing software projects and releases following Waterfall or Agile methodologies in e-commerce, finance, manufacturing, and computer industries. Influential and adaptable leader with an enthusiasm for new technology, innovation, process improvements while aligning business goals with technology solutions. Reliable and decisive in delivering complex projects that meet or exceed timeline and budgetary targets.

CERTIFICATIONS

PMI/PMP Project Management Professional

CSPO Agile Certified Scrum Product Owner

PMI/ACP Agile Certified Practitioner

ITIL Foundation and Release V3 Certified

CSM Agile Certified Scrum Master

Lean Six Sigma Green Belt Certified

KEY HIGHLIGHTS

Recognized by management, colleagues and staff as a key contributor exceptionally skilled in project management, and strategic in understanding how IT supports the operations and bottom-line success.

Adept at defining and solving problems and understanding how new processes and procedures will affect big picture.

Able to manage large amounts of responsibility while maintaining sharp, steady focus on company goals and results.

Excels at soliciting stakeholder understanding of project goals and expectations.

Collaborative creating and utilizing networks and relationships to garner information and resources.

PROFESSIONAL EXPERIENCE

CYBERSOURCE, a Visa Company

Project/Release Manager – Foster City, CA 2011 - 2017

In Agile environment scheduling, coordinating, and managing continuous releases across the enterprise for multiple applications and various portfolios with focus on process improvement

Migrated release process from JIRA to Viper/Remedy change process when CyberSource operations integrated with Visa’s core systems operations

Continuous improvement in processes and planning that resulted in elimination unnecessary emergency releases, significantly reduced expedited releases and increased customer satisfaction by lowering the risks

Managing database upgrades and change projects for Oracle and Microsoft environments

Collaboration efforts between Cybersource and Visa teams in Visa-Checkout, Visa DirectConnect, AmexDirect CAPN, RTM, and DCM (Data Center Migration) projects.

Planning and leading software releases that resulted in 30% issues reduction and eliminating customer impact.

HEWLETT-PACKARD CO. (2000 – 2010)

IT Support Consultant, Sales Tools Applications - Palo Alto, CA 2008 – 2010

Created and managed new Operation Support model for 18 Sales Tools (e.g. products, pricing, sales tracking, sales resources) to track application performance and standardize processes; established weekly measurement metrics and increased application availability by 30%.

Partnered with company corporate and services business groups as Subject Matter Expert in Sales, Finance, Corporate Marketing, and Order Fulfillment systems for reporting, metrics, business and data analysis, escalations, and process improvements.

Led offshore team in solving applications performance issues, troubleshooting, application support, and MTP processes; achieved 20% support ticket reduction.

Managed Tidal schedules support across sales compensation, customer knowledge and legacy applications; standardized support processes and coordinated and trained offshore technical teams in Mexico and India.

IT Project Manager - Palo Alto, CA 2004 - 2008

Provided project analysis, design, estimate and project plan leadership for onsite and offshore teams, consulted across organizations; consistently delivered successful and on-time project completions.

Managed legacy application migration and transformation projects. Including design, business requirement documents, system configuration, software upgrades, deployment, use cases, UAT, integration, job scheduling, documentation, and support.

Managed two enterprise applications migrations from Maestro scheduler to Tidal; managed and trained offshore team resources in India for application development and support.

Managed software upgrades and IT technologies migration to the state-of-the-art datacenter projects; e.g. sales tools migrations, Unix 11 and Oracle upgrades, Informatica migrations, FirstLogic and secure shell migrations.

IT Business Consultant – Cupertino, CA 2000 – 2004

Managed customer identification application redesign project that resulted in faster and more accurate matching.

Led and managed Partner Sales Incentive System implementation for Latin America; defined and implemented standardized data formatting and processes and ensured accurate and timely feeds to sales compensation.

Managed the multi-phased project and released phases by region; directed and collaborated with the development team in India for project implementation.

Consulted on complete redesign of the sales compensation Customer Identification system; the new process efficiencies increased accuracy and timeliness of the data and enabled international data.

Addressed multi-byte character set matching; researched this leading edge trend and sought information and input from developers at Apple and Cisco Systems.

TECHNICAL PROFICIENCIES

O/S

Unix Windows Linux

Software

Microsoft Project Microsoft Office (PowerPoint, Access, Excel, Word, SharePoint) ETL (Informatica) Maestro Scheduler Tidal Scheduler Perl PL/SQL SQL Toad Unix shell scripts and tools HTML CS4/Dreamweaver FirstLogic Business Objects

Databases

Oracle IBM Informix

Tools

JIRA Wiki/VisaWiki/Confluence BMC Remedy HP Service Manager HP Service Desk

EDUCATION

Bachelor of Science in Mathematics with Minor in Teaching; Charles University (Prague, Czech Rep)

LANGUAGE PROFICIENCIES

English Czech Russian German



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