Resume

Sign in

Manager Customer Service

Location:
United States
Salary:
100000
Posted:
August 31, 2017

Contact this candidate

Ted S. Lyon, Jr. Manufacturing Operations Manager

ac13qy@r.postjobfree.com linkedin.com/in/tedlyon/ 570-***-**** Elysburg, PA 17824

Visionary, results-driven manufacturing operations leader that helped develop and manage the strategy that helped Graham Packaging Company grow from two production lines into being one of the largest plastic bottle companies in the world. An analytical manufacturing operations leader with proven success leading over 100 personnel for several million-dollar line installations at multiple plants in the U.S. An expert technology and project manager that was central to the creation of a patented bottling technology. A loyal team leader that has repeatedly turned around underperforming plants by using Lean and 5S best practices. Also is a recognized expert in PET packaging, filling lines and customer support. Areas of Expertise include:

Operations Management

Lean Manufacturing

Production

Plant Management

Staff Training & Leadership

Quality Assurance

OSHA Compliance

Project Management

Cost Reduction

Professional Experience

JM SMUCKERS Bloomsburg, PA 2016 - Present

Operations Supervisor

Direct all production lines ensuring adherence to OSHA compliance standards in order to safely complete daily goals. Spearhead the management of material flow rates and net weights for all production.

Key Accomplishments:

●Creates environments committed to continuous improvement by designing and revamping in-depth production training programs to ensure performance consistency.

●Partners with HR to maintain high employee morale and retention rates while ensuring productive labor contract management.

●Maintains strong production systems uptime by performing root cause analysis of potential issues and by supervising preventative maintenance operations.

BIMBO BAKERY’S Sunbury, PA 2015 - 2016

Mixed Operator/Supervisor Apprentice

Excelled in contributing to the management of complex sweet goods production facility motivating peers and junior employees to adhere to safety standards.

Key Accomplishments:

●Demonstrated strong proficiency in optimizing production operations to reduce labor costs and equipment downtime.

LOWES HOME IMPROVEMENT Bloomsburg, PA 2012 - 2014

Department Manager – Paint, Home Décor, Windows & Walls

Elevated the department reputation as a trusted resource for consumers compared to competitor stores by mentoring eight direct reports in product information and customer service best practices.

KAWNEER/ALCOA Bloomsburg, PA 2008 - 2011

Material Flow Manager

Relied upon by the plant manager as a trusted operations leader while managing 65 hourly and 4 salaried direct reports.

GRAHAM PACKAGING COMPANY York, PA 1992- 2007

Plant Manager – Hazelton, PA (2007)

Progressed throughout the organization in various plant, operations and technical leadership roles ensuring strong team productivity, collaboration and accountability to achieve production goals.

Key Accomplishments:

●Managed 110 employees as part of final position with the organization with the mandate of overseeing manufacturing of the strategic HDPE molding facility serving the Dial Corporation.

●Leveraged Lean manufacturing best practices to achieve financial and operational goals while strictly adhering to contract budget parameters.

●Excelled in managing a technologically-advanced plant that housed five Graham Wheels, Automatic Palletizing and de-palletizing equipment.

Plant Manager – Emigsville, PA (2005 - 2007)

Directed a Lean manufacturing environment that manufactured 800 million bottles annual for Pepsi, Coke, Welch’s and other brands. Led a team of 49 plant employees.

Senior Manager/Operational Improvement & Technical Services Group – Emigsville, PA (2003 - 2005)

Entrusted by the VP of Operations to launch new manufacturing programs for 32 customer plastic bottle plants that reduced operating expenses and improved equipment performance.

Key Accomplishments:

●Contribute to the team that created a patented ATP bottling technology that also won a packaging award.

●Enhanced operations reporting by using SAP and Dynasite.

●Enabled plant employees to gain better visibility into wasted time by providing strategic council on how to proactively identify inefficiencies.

Value Services Program Manager – Emigsville, PA (2002 - 2003)

Streamlined package development processes to better align with corporate commercial objectives.

Plant Manager – Holland, MI (2000 - 2002)

Directed a 75-person strategic blow molding facility with a plant composed of two sides and one Graham Wheel.

Key Accomplishments:

●Transformed business profitability from transforming the Holland plant from producing 100,000 lbs. of scrap monthly to consuming scrap within a very short period of time.

Value Services Program Manager – York, PA (2002 - 2003)

Improved company profitability by using Lean best practices and new technology to reduce headcount by 30%.

Previous positions with Graham Packaging Company include, Area Maintenance Manager, Plant Production/Blowmold Supervisor and Plant Maintenance Specialist.

Education & Credentials

Electrical Engineering Coursework, PENN STATE UNIVERSITY

United States Navy, Flight Line Supervisor – VT-7

Certification: Lean Six Sigma Black Belt (in progress)



Contact this candidate