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Customer Service Training

Location:
Chattanooga, Tennessee, United States
Posted:
August 31, 2017

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Chattanooga Tennessee

423-***-****

ac13qt@r.postjobfree.com

MiModesty.com

I'Esha Abdullah

Regional Corporate Trainer

Pioneering new methods of employee development and motivation. Ambitious, seasoned, business- minded and solutions-oriented executive with a strong background in project management, human resources, training, logistics and program development well-positioned to excel in any industry. Exceptional ability to motivate employees to achieve outstanding results and maintain morale. Adept communicator with the ability to cultivate positive and productive relationships, resolve problems, and promote services and programs to meet individual customer and employee needs. Open to International, travel and virtual positions.

Jun 2014 - Present

Nov 2006 - Jun 2014

VP, Retail Operations

Mi Modesty Inc.

Mi Modesty Inc. provides quality modest and fashionable clothing for the whole family. In addition, we provide Shahadah kits for new Muslims to Islam through individual purchase and bulk purchases to Masjids globally.

Global Marketing through social media (Facebook (Mi Modesty Inc), Youtube (Mi Modesty), Instagram

(@Mi_Modesty_Inc) or Twitter (@MiModestyInc))

Operations built on outstanding customer service and swift delivery Continuous growth and profit by 15% within six months Regional Training Manager

Sodexo

Responsible for coordinating and monitoring effectiveness of programs and training for the Technical aspect of the Environmental Services Department which encompasses up to 198 employees. Responsible for the training and development of Managers in 7 states of the SouthEast and 122 hospitals. Head the curriculum development team of 8 Regional Managers. Daily activities involve reviewing procedures and operating standards of the entire Region. Ensuring patient satisfaction and good public relations through the safe and efficient use of resources. Administers, organizes and conducts training and educational programs in connection with management and promotional development, on-the-job training, employee hiring and orientation. Identifies training needs and resources in the unit. Maintains records of training activities and employee progress. Raised Press Ganey scores by 82%.

TEAM BUILDING

Recognized for consistently building productive teams within Environmental Services Division On behalf of Brand Management, currently developing curriculum to reduce infection within SouthEast division by 45%.

Facilitated communication and cooperation among 4 Regional training units, resulting in increased productivity and 28% reduction in overhead for new managers. Raised standards through customer service, operations and and team building training. TRAINING

Wrote technical procedures and provided one-on-one training to a major corporate client, instilling a level of confidence that led to a $4M increase in the contract value. Developed District Manager training curriculum to promote consistency throughout 3 Regions. Led to an increase of 25% in audit scores.

Received Regional Vice President recognition for 98% feedback rating in Technical training. Summary

Work History

https://www.visualcv.com/ieshaabdullah

Nov 2002 - Nov 2006

Jan 2002 - Nov 2002

Mar 2001 - Jan 2002

May 1997 - Aug 2001

Partnered with RVPs and HRDs to meet their training needs. Developed HCAHPS Boot Camp increasing scores by 10% by the next quarter. Executive Officer

United States Army

April 2005 – October 2006 (1 year 7 months)

Supervised sixty-six 14-week training programs for over 400 employees at a given time. Designed programs and simulations; administered training and budget in accordance with military guidelines; regularly tested staff to ensure that graduation rates remained above 98%. Directly responsible for timely distribution of equipment at high levels of preparedness.

Rated within the top 3 Trainers and led department to receive recognition as runner up in the Equal Opportunity Program out of 45 other units.

Held responsible for equipment valued at $10 million.

Led more training sessions than peers, demonstrating commitment to exceeding expectations.

Responsible for 6 recruiters to enlist new personnel into the Army.

Improved disaster readiness from 60% to 90%; skillfully negotiated with representatives at the Pentagon. Platoon Leader

June 2002 – April 2005 (2 years 11 months)

Facilitated training programs for up to 100 employees, evaluated employee performance, and mentored to improve results. Proactively encouraged team members to contribute and pursue innovative, cost-saving ideas. Directed 65 employees in maintaining and repairing approximately $5 million in equipment. Motivated personnel to achieve peak performance and exceed departmental goals. Event Coordinator

Dynamic Works Institute

Earned full accreditation in multi-functional logistics. Prepared logistics plans to support daily operations. Recruited, and supervised a Workforce Summit for the State of Florida. The Florida Workforce Summit enhanced networking and job development with professionals throughout State level careers. Streamlined operations and improved productivity through effective reporting, prioritizing and customer communication. Implemented new administrative procedures that increased departmental efficiency by 15%. Received accolades throughout the State of Florida for a well-organized, informative Summit. Executive Assistant, Office of the Chairman and CEO Tupperware

Provided executive assistance to the CEO of Tupperware. Performed executive support duties requiring comprehensive skills and knowledge of the organization's policies and practices. Provided general administrative support to members of the Executive Leadership team. Identified and initiated improvement projects that were essential for the department to accomplish daily work. Collected, compiled, and analyzed statistical departmental information as instructed. Received and reviewed highly sensitive correspondence for CEO. Drafted communications for the CEO to review and sign for internal and external correspondence. Planned, organized and drafted departmental communications for CEO sponsored events. Managed daily calendar and meeting request for Executive Officers. Completed travel arrangements and expense reports for the CEO.

Spanish Teacher

Miami-Dade County Public Schools

https://www.visualcv.com/ieshaabdullah

Taught diction, writing and reading skills as a second language and to native speakers. Prepared and instructed lesson plans, evaluated and monitored students' performance. Performed and taught a variety of tasks using the Internet, WP Win 6.1, Lotus and Microsoft Application and Windows. Experienced with teaching ESOL and basic reading. Second language and Native Speakers Spanish Department Head. Sallie Mae Teacher of the Year 1998. Sunshine Club Chairman 1998-2000. Activities Director 1998-1999. Hispanic Heritage Celebration Coordinator.

May 1993 - May 1995

Aug 1991 - May 1995

Aug 1991 - May 1995

Masters of Arts

Universidad de Coahuila

Matriculated during Junior and Senior year as a foreign independent study program through Grambling State University. Two Bachelors and a Masters degree obtained simultaneously. Professor's Assistant. Graduated Suma Cum Laude -4.0 GPA Bachelor of Arts

Grambling State University

Graduated Cum Laude

Bachelor of Arts

Grambling State University

Concentration: International Law

Graduated Cum Laude

Arabic

Spanish

Education

Skills

https://www.visualcv.com/ieshaabdullah



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