Hasan J. Yancey
**** ******** **., ***********, ** 27560
Email: ac13po@r.postjobfree.com
Phone: 919-***-****
Summary:
Diverse IVRS/IWRS experience
** ***** ** ******* ** experience
Proficient in Microsoft Network Administration
Strong Professional Training Skills
Knowledge of GCP and the Fundamentals of Clinical Trials
Platforms:
Windows 95/98/NT/2000/XP/2003/Vista/Windows 7/8/10
Apple’s Mac OS X
Networking:
LDAP, TCP/IP, IPX/SPX, PPP, SMTP, SMS, Ethernet, OSI Model
Applications and Administrative Tools:
SQL PL/SQL, Visual Studio 2015 C#/ASP.Net, Active Directory, Exchange Server 2003, Share Point 2016, Office 2016/360, VM Ware, Norton Ghost, Citrix, Remote Desktop, Lotus Notes, Adobe CS5.5 Suite, CTMS, EDC
Education:
Wake Tech Community College, Cary, NC
Visual Studio 2010 C#
New Horizons, Durham, NC
2778A Writing Queries Using Microsoft SQL Server 2008 Transact-SQL
University of Massachusetts, Lowell, Lowell, MA
Professional Experience:
Pharmaceutical Product Development (PPD), Morrisville, NC Mar 12-Oct 16
Systems Support Analyst (IVRS)
Develop and maintain user manuals for Investigator Sites as well as subject manuals
Develop system tests, data loading documentation, and report validation documentation
Act as the primary support for end-users of IVR systems and resolve issues within a timely manner
Create SQL queries for troubleshooting issues and reporting
Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.
Diagnose problems by checking database, determining if lab values are out of range for the study, walking end-users through the process
Process database change requests (Data Correction Forms [DCF]) from internal/external Clinical team members, Sponsors and Site users
Maintains thorough and complete documentation of end-user calls and of any database change requests
Provide Sponsors with weekly detailed reports that include but not limited to Subject Data, Protocol Deviation/Change Control
Review database corrections and changes made by other team members in the IVRS/IWRS department
Monitor site material expiration dates and initiates action when expiration date updating is required
Initiates and tracks Clinical Team Management (CTM) shipments, shipment receipts, depot inventories, site inventories, IVRS-IWRS functionality, expiry dates, packaging randomization codes and drug accountability
Support CTMS and EDC mapping to IRT system
INC Research, Raleigh, NC Dec 11 – Mar 12
Sr. IVRS Project Specialist
Assists with validation team/initiatives in preparation for validation and performing system/application testing for IVRS/IWRS systems
Perform database management activities such as creating trackers in MS Access and making user account updates in Oracle
Write SQL statements and execute SQL database changes that have been identified and approved by Sponsor or project team members
Coordinated with end-users to schedule and support User Acceptance Testing (UAT).
Used Quality Center for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.
Extensively performed Functional Testing and End-to-End Testing
Assists the development team with DB programming activities and make appropriate updates
Create tools for the helpdesk using .asp.net and c# to update end-user’s password and database entry
Generate reports using SQL for various studies
Create IVR/IWRS user accounts
Analyzed user requirements, Use cases, and business rules to prepare Test cases.
Prepared the Traceability Matrix for mapping the Requirements with the Test Cases through Quality Center.
Developed Test Scenarios against Software Requirement Specifications
Performed Functionality Testing and GUI Testing.
Performed Backend testing by extensively using SQL queries to verify the integrity of the database.
Provide phone support for IVRS/IWRS clients
INC Research, Raleigh, NC Mar 10 – Dec 11
Senior Customer Support Specialist (Team Lead)
Performed staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
Ensured that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
Coordinated training requirements of Help Desk personnel
Contributed to departmental productivity and development objectives by participating in training programs
Ensured that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions
Performed duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
Managed multiple high priority initiatives in a fast paced highly technical environment
Performed professional primary third level computer support for internal and external customers
Served as a resource and mentor for junior level staff
Created user LAN accounts
Assisted with imaging and system configuration for new employees
Configured wireless access for both internal and external clients
Provided support for the usage of business applications to include but not limited to Microsoft Access, Excel, Power Point, Project, Word, and Adobe Acrobat
Performed hardware upgrades and repairs to both desktops and laptops
Worked in conjunction with the Manager to evaluate and implement appropriate end-user computing tools and technologies
PAREXEL International, Durham, NC Aug 09 – Mar 10
Clinical Informatics Specialist II (Contractor)
Provided technical and administrative support for Clinical Informatics Data Assets
Maintained appropriate investigator compliance and data protection records using IMPACT CTMS
Administered web survey tools in support of feasibility and clinical informatics
Created electronic Site Survey for pharmaceutical company
Performed initial and ongoing entry of investigator data
Developed and maintain the Investigator databases
Assisted in the cleanup of the Investigator database
Extracted data from Lotus Notes Database and loaded to SQL database
Responded to requests for information from pharmaceutical companies worldwide
Family Health International (FHI), Durham, NC Dec 08 – Jul 09
Information & Communications Manager (Contractor)
Migrated old website to new website in Adobe Dreamweaver CS4, which includes the following web technologies: .asp, Flash, XML, SQL, CSS, java-script and Access
Maintained multiple SharePoint portal sites for clinical research departments within the FHI
Archived SharePoint content using Open Text Livelink
Developed registration webpage for company website
Managed both users and groups with permission in SharePoint 2007
Created document library, deployed calendar, task and maintain links in SharePoint 2007
Trained research staff on technical document procedures
Assisted in decision making in outsourcing FHI mail system
Developed, updated and monitored department databases
Created and maintained systems for producing technical documents
Provided technical support in the implementation and maintenance of electronic communication and information systems
Analyzed problems and recommended solutions to enhance functionality, reliability and usability of databases and systems
Assisted in the creation of operational, business and financial reporting
Represented FHI at meetings of collaborating institutions focused on information management and data transfer for research networks
State Street Corporation, Quincy, MA Aug 05 – Dec 08
Information Security Administration Specialist, Senior Associate
Created security reports using SQL Server
Generated queries using SQL, against company wide database
Created, Recovered and Unlocked Lotus Notes Mail accounts
Created LAN and Exchange accounts using Active Directory
Created Unix user logon accounts and other State Street specific accounts
Created and modified Access Control for LAN and Unix accounts
Created and implemented roll-out plan for Web based database application
Worked with department managers to create network security policies
Created daily security reports of any unauthorized Network violations
Created Database Application for Help Desk that tracks client calls and issues
Created and modified web content for State Street’s intranet site using tools, such as Macromedia Flash, FrontPage 2003 and Dreamweaver
Deployed Microsoft SharePoint 2007
Managed both users and groups with permission in SharePoint 2007
Created document library, deployed calendar, task and maintain links in SharePoint 2007
Created Multimedia Training Tutorial for Single Sign On; currently used on the State Street intranet site
Worked with management to develop and implement policies and procedures related to intranet site maintenance and enhancements
Implemented service patches to web applications
Salesnet, Boston, MA Jun 04 – Aug 05
Network Administrator
Managed Microsoft Enterprise Server environment using Active Directory
Configure DHCP/DNS zoning for internal network which includes but not limited to MX Records, IP reservations, and adding sub-domains
Migrate from Windows 2000 to Windows 2003
Responsible for Configuring and maintaining backups for all company data using Veritas Backup Exec.
Involved in purchasing decisions for PC and server configurations
Installed, configured, and maintained the company’s network servers, workstations, and software
Supported connectivity for handheld email devices: Blackberry, IPAQ, and other units
Responsible for domain and email account creation
Roxbury Multi-Service Center, Inc, Boston, MA Jun 02 – Dec 07
Computer Instructor (secondary job)
Planned, researched, wrote, and devised technical training materials for new software products and features, including presentations, lab exercises, note-taking guides, and quick references
Developed technical training coursework for staff and external students
Provided staff with Outlook 2003 training
Provided and educate computer instructions and terminology, pertaining to MS Office, MS Windows 2000, and Windows XP
Created instructions and manuals for installation of new hardware and software
Taught students and Staff on how to design websites using Macromedia Dreamweaver, Macromedia Flash, and MS Front Page
Configured A\V and Video Conference equipment between two Roxbury Multi-Service sites
Eprise Corporation, Framingham, MA Mar 00 – Apr 02
Desktop/System Administrator
Designed, deployed, administered, and maintained multiple stable, efficient and scalable corporate web servers, running IIS on Windows 2000 Advanced Server, with Microsoft Transaction Server, SQL 2000 Server, Cold Fusion Server 4.5 with ODBC connection. Also, performed weekly virus definitions file updates on file\database\web servers
Responsible for developing deployment strategies, along with backup & recovery, policies & procedures for company wide upgrades to Windows 2000, SQL 2000, Office 2000 and other company standard applications
Provided and maintained systems migration / administration support in Windows NT/2000 Advance Server platform.
Configured laptop and desktop pc’s.
Configured client pc’s for DHCP
Set up ODBC Settings, specifically drivers and system DSN’s for Unix database connectivity
Utilized SMS and Win Install for installation purposes
Troubleshooting and resolved various hardware issues (salvaging crashed hard drive data, upgrading RAM, etc.)
Updated and controlled the volume of tickets in the call tracking system
Provided general support to end users; included network connectivity, account creation; remote login using VPN, and other company standard applications
Genetics Institute, Cambridge, MA Apr 99 – Mar 00
Sr. Help Desk Analyst
Provided in-house support to approximately 3500 Genetics employees via phone and email
Performed PC and Macintosh installations and upgrades
Supported desktop applications including MS Windows 95, NT 4.0, Mac OS, MS Office, Novell Groupwise, Internet Explorer and Netscape Navigator
Assisted users with receiving email using Novel GroupWise and unlocked Novel user accounts
Using strategic line of questioning, determined if it was a network connectivity issue using various DOS commands and checking users DNS, WINS, Tree and Context information for a successful Novell login
Assisted employees with PC trouble, requests, and LAN related issues either via internal Help Desk
Performed desk-side assistance
Configured desktops for static IP and/or DHCP client access
Troubleshooting of network connectivity issues
Stream International, Canton, MA 1996 -1999
Information Services/Help Desk Administrator
Provided quality phone support for the installation and basic troubleshooting of Microsoft Products: MS Windows 95, Exchange, MS Outlook, and MS Office 95/97
Responsible for connectivity with Microsoft’s Exchange Server, configuration of client POP, and SMTP settings
Assisted customer with technical hardware support on installing hardware components: memory cards, video cards, controller cards, LAN cards, disk drives, modems, etc.