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Training and Development

Location:
Elmhurst, Illinois, United States
Salary:
open
Posted:
August 31, 2017

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TERRIE A. PROVENZANO

ac13pl@r.postjobfree.com

SUMMARY

Instructional Design, Development and Delivery Experience

•Qualified training professional offering an impressive background in classroom facilitation, training development and delivery of technology training for business applications.

•Experienced in determining the best combination of instructional, presentation and distribution methods that would best deliver engaging training to learners.

•Experienced in the development of curricula for various audiences.

•Worked extensively with SME’s to develop accurate, robust training materials.

•Ability to manage multiple projects with overlapping timeframes by assessing, planning, negotiating, organizing, monitoring and evaluating the delivery process.

•Project Management skills: maintaining project plans for assigned training projects.

•Involved with various companies in a consulting/contractor position and thoroughly enjoy learning new applications and developing the materials for my client as they have requested.

•Experience in mortgage banking industry: Training and Delivery, Instructional Design. Fannie Mae, Freemont Investment and Loan, Chase Home Mortgage and Black Knight Financial Services Group.

Technologies Tools

•Business technology applications: Net Oxygen, Dorado and EMPOWER loan origination systems as well as Sears’s proprietary sales application and Desktop Underwriter-Fannie Mae application.

•MS Office Suite, Adobe Professional, Lotus Notes and SharePoint.

•Training development/authoring Tools: Captivate 6 & 8 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•Web conferencing tools; WebEx and Live Meeting, Lync.

•Learning Management Systems (LMS)-Sum Total, Plateau; Learning Content Management System (LCMS).

•Salesforce.com (CRM) experience: developed training for the sales group, and trained the sales group.

EXPERIENCE

Integrys Corporation-WEC/Synectics Consulting August 2016-November 2016

Instructional Designer/Facilitator

Chicago, IL.

Responsibilities included: developing new ILT materials or updating current materials for the latest implementation of software.

Worked closely with Managers and SME’s in the various departments to be able to learn about the topic and develop the ILM for the facilitators.

Used Captivate and Snag-It to gather the screens and additional items for the project.

Needed to learn Integrys’s proprietary application to be able to develop the instructor and participant’s manuals.

Developed/Updated all PowerPoints for the facilitators to use for the ILT.

CNA Surety Insurance/CGN Global and ICM Consulting March 2016-June 2016

Instructional Designer

Chicago, IL.

•Responsibilities included: supporting the Sioux Falls, South Dakota office. Responsible for training materials: updating jobs aids for future rollout of CNA’s proprietary software for the Surety Bond Insurance area. Also worked on Guides for Leaders and Participants.

•MS Office Suite

•Proprietary application for Surety Bond area. Need to learn this application to develop training materials

•Worked with SME’s to understand industry and develop training materials

•Snag-It by TechSmith, a screen capture program

Blue Cross Blue Shield/Mastech Consulting

Instructional Designer

Chicago, IL. August 2015-December 2015

•Responsible for creating training materials for BCBS Government programs. This included Facilitator Guides, Participant Guides, Handouts, Assessments, Captivate Simulations. The states included in my responsibilities are Illinois, Texas, New Mexico, Montana and Oklahoma.

•MS Office Suite

•Captivate 8 by Adobe- Create Simulations, Software demonstrations, scenario based training

•Snag-it by TechSmith. A screen capture software program.

Deloitte/Briljent Consulting

Instructor/Instructional Designer

Chicago, IL. March 2015-July 2015

•Responsible for training the State of Illinois employees for Phase II of the technology application, Illinois Integrated Eligibility System for the state to be able to communicate with the Federal Marketplace for the Affordable Healthcare Act.

•MS Office Suite

•Captivate 6 & 8 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

BLACK KNIGHT FINANCIAL SERVICES November 2013- March 2015

Training Specialist/Training Development

Jacksonville, Fl.

•In addition to creating eLearning courses available for new hires, my team also conducted new hire training for other areas of the company allowing new employees to learn about Black Knight’s product offering.

•Developed all training materials for classroom facilitation; job aids, presentation on base unit of EMPOWER (LOS) for demo purposes

•Used base application of EMPOWER (LOS) to design customized training materials for all clients.

•Conducted TTT for client’s Implementation team

•MS Office Suite

•Captivate 6 & 8 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•WebEx and Live Meeting, Lync

Deloitte/State of Illinois March 2013-November 2013

Trainer

Chicago, IL.

•Trained employees on the new technology that the State of Illinois was implementing to be able to communicate with the Federal Marketplace. The application is for the new Affordable Care Act: The application was Illinois Integrated Eligibility System.

Trained State of Illinois personnel on Affordable Healthcare Act programs starting in October 2013.

•MS Office Suite

•Captivate 6 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith-a screen capturing program

Central Region SEARS Home Improvement Products March 2010 – March 2013

Manager, Training and Delivery

Lakeland, FL.

•Worked closely with SME’s on specific products to develop curricula that includes classroom led facilitation, technical applications and e-learning courses for LMS.

•Developed training certification programs for people to ensure they are well versed on the use of our technology applications and products

•Worked with Plateau (LMS) and Captivate 3 (Authoring tool) to develop simulations for the sales

staff to learn the new technology

•Conducted Train-The-Trainer sessions to product specialists/sales to hand off daily interaction and training to the District Offices

•Determined what type of instructional methods will deliver the best results to the sales force by;

needs/gap analysis, working with management and SME’s to find areas for improvement.

•MS Office Suite

•Captivate 6 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•WebEx and Live meeting, Lync

•Experience with Salesforce.com

DeVry University April 2009 -February 2010

Project Consultant/Training Specialist

Downers Grove, IL.

•Developed classroom hands-on materials; instructor guides, participant’s guides, activity workbooks and instructor presentations as well as virtual training materials to be delivered via WebEx.

•MS Office Suite

•Captivate 6 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•WebEx and Live Meeting, Lync

•Salesforce.com (CRM)

State Farm March 2008 – February 2009

Organizational Development Analyst

Bloomington, IL.

•Managed multiple projects by assessing, planning, negotiating, organizing, monitoring and evaluating the implementation process.

•Conducted communication assessments to measure gaps and deficiencies that create barriers to

implementing change

Worked closely with SME’s and stakeholder’s to identify delivery options of training

•Captivate 6 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•WebEx and Live Meeting, Lync

•Salesforce.com (CRM)

JP Morgan Chase March 2007 – February 2008

Senior Training Officer-Subprime division

Westmont, IL.

•Provided classroom training for 275 participants at 8 regional operation centers, virtual and distance training to an additional 125 participants in the subprime group.

•Determined what combination of instructional, presentation, and distribution methods would best

deliver training to learners.

•Conducted needs assessments and gap analysis to identify all processes necessary and developed a working project plan for the various processes.

•MS Office Suite

•Captivate3 & 6 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•WebEx and Live Meeting, Lync

•Salesforce.com (CRM)

•LOS experience: NetOxygen

Fremont Investment & Loan Company March 2003– February 2007

Operations Center Training Manager

Downers Grove, IL.

•New hire, product training, soft skills training, customer service and all positions within a mortgage company.

•Trained Operations and Sales on new Loan Origination Application(LOS), Net Oxygen.

•My responsibilities included training, one-on-one coaching, remedial training classes for the staff of 75 employees.

•MS Office Suite

•Captivate 3 by Adobe- Create Simulations, Software demonstrations, scenario based training.

•Snag-it by TechSmith. A screen capture software program.

•WebEx and Live Meeting, Lync

Fannie Mae Corporation April 1999-February 2003

Technical Trainer/Consultant

Philadelphia, PA

EDUCATION

Pennsylvania State University, University Park, PA.

MASTERS OF EDUCATION - ADULT EDUCATION

(Distance Learning-online)

University of Illinois, Chicago, IL

BACHELOR OF ARTS - ELEMENTARY EDUCATION



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