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Project Customer Service

Smyrna, Georgia, United States
August 31, 2017

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MBA (Finance)

Ansal Institute of Technology, Gurgaon


Bachelor of Commerce

Maharshi Dayanand University

MS Office Suite:

MS-Word, MS-Excel, MS-PowerPoint, MS-Project, MS Visio, MS Access


SDLC–Waterfall Model, Agile/Scrum, Rational Unified Process (RUP), Rapid Application Development (RAD), Joint Application Development (JAD); Kanban

UML Diagrams:

Structure Diagram-Class & Object Diagram, Behavior Diagram, Use Case, Activity, Sequence & Swim Lane Diagrams

Modeling Tools:

MS-Visio, Axure, Tableau, Rational Rose, Erwin, Snag-It, and Snipping Tool

Requirement Tools:

Rational Requisite Pro, Rational Software Architect (RSA), Rational Requirement Composer (RRC), DOORS; JIRA

Data Analytics

Advanced Excel analytics/modelling; SQL queries and stored procedures

Content Management Tools:

SharePoint, Knowledge Link, Documentum

Certification of completion of BA Training from Yes-M Systems LLC

Four Week IOH (Invoice on Hold) Training at Agilent Technologies.

Two Week SOX (Sarbanes Oxley) Training at Agilent Technologies.

Four Week White Belt Six Sigma Training at Agilent Technologies.

Eight Week Training at State Bank of India, included a Project named ‘Comparative Study of Various Investment Plans of SBI’ from June 2008- July 2008.

Punjab Stainless Steel Industries( India)

Project Name: Financial Accounting Improvement

Role: Business Analyst

May. 2011 – Jul. 2014

Established in 1947, Punjab Stainless Steels Industries is premier manufacturer & exporter of Stainless Steel Items. Punjab Stainless Steel Industries lead in the invention, development and manufacture of the industry's most advanced Stainless Steel Cookware, Hollowware, Pressure Cooker, Restaurant ware, Kitchenware and all the Stainless Steel and Aluminum Items.

Project was to improve the quality of financial information and accounting which included evaluating recommendations from external audit firm and reviewing financial systems controls to make sure appropriate accounting information is maintained. The goal of the project was to come up with a New Financial Accounting Software.


As a Business Analyst, my role was to understand the complete accounting requirements and deliver solutions within time, budget and resource constraint.

Worked with the business unit and the IT team and provided domain knowledge and support to develop an in-house user friendly software that was modeled to key the accounting applications and generate various management reports and exhibit dashboards

Converted high level business requirements into executable, detailed user stories to enable development

Worked with system users and system developers and provided solutions to the business requirements

Prepared process flow charts and created User stories for each requirement.

Used Agile methodologies to design, document, and manage requirements throughout the full lifecycle of the project

Maintained Requirements Traceability Matrix

Engaged in Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs), Business Users and System Developers.

Prepared Business Requirements Documents (BRD), Systems Requirement Specification (SRS), Use Case Specifications, Supplementary documents, Activity Diagrams

Coordinated User testing, along with documentation.( Test Scripts, Run Reports, Performance reports )

Managed, tracked defects and QA tasks using HP ALM QC

Developed User Manuals, presentations and training manuals as per project specifications and timelines.

Troubleshoot, coordinated, and maintained production systems/programs/applications, as needed

Maintained and communicated project status reports and tracking.

Coordinated in deployment, management and administration.

Agilent Technologies International Ltd.( Gurgaon, India)

Project Name: Invoice Accounting

Role: Finance Coordinator

Sept. 2009 – Apr. 2011

Agilent Technologies is an American public research, development and manufacturing company established in 1999. The company provides analytical instruments, software, services and consumables for the entire laboratory workflow.

The project was to develop a Financial Management Invoice Accounting Software for Book Keeping of Invoices, using tools like SAP & Oracle. This project aim was to record business transactions in a systematic manner for different operating units.


Elicited business requirements from product owners with a purpose of creating and maintaining a product with in the budget.

Interacted with many business stakeholders from different departments to gather requirements by using various techniques like workshops and interviews; conducted JAD sessions.

Analyzed the root cause of the escalations and provided exact solutions to the data setup.

Prepared Functional Specification documents and shared the information with cross functional teams in IT as well as business.

Created AS-IS and TO-BE process flows, defined Use cases and handled change requests.

Incorporated the complex regulatory requirements into functional specifications.

Engaged in regular progress reviews and meetings to discuss existing and potential bottlenecks in the systems and possible solutions with the development team.

Coordinated and facilitated meetings wherein end users, developers and testing team could communicate to enhance the quality of the desired product and progress of deliverables.

Provided weekly status report to project managers with overall progress of JIRA issues, Incidents development and testing progress or other system blocker major issues preventing users to complete work.

Assisted Testing team in documenting Test Plans with test scripts, test cases, test data and expected results for the Functional, Performance, User Acceptance and End to End Testing.

Analyzed root cause of the issues reported during test phase and identified problem areas to reduce future errors.

Reviewed and maintained testing process and artifacts as per SOX compliance (Industry Standard).

J.C.S Pavers and Tiles (Gurgaon, India)

Project Name: Account Modernization

Role: Accounts Assistant

May2009 – Sep2009

J.C.S Pavers & Tiles is a leading Tile & Pavers manufacturing company established in 2002. The company specializes in manufacturing of Interlock tiles and pavers.

The project was to work on Accounting software which will keep track of all the financial transactions and provides a “balanced and comprehensive” analysis during the financial year which includes key financial or non financial indicators.


Interacted with the stakeholders to get a better understanding of client business processes and gather Business requirements.

Designed the business requirement collection approach based on the project scope and SDLC Methodology.

Documented Use Case Specification Document, RTM (Requirements Traceability Matrix) and Release Notes.

Converted system requirements into narrative Use Cases, Business Flow diagrams, State diagrams and Sequence diagrams using MS Visio.

Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.

Used RUP, UML methodologies and Requisite Pro tool to design, document, and manage requirements throughout the full lifecycle of the project

Used SQL queries to access the database for Back-end Testing and analyzed application performance.

Developed Test Strategies, Test Plans, Test Cases, and Test Scripts for the Functional, GUI, Integration, Security, Performance, Regression, and Installation testing.

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