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Customer Service Sales

Philadelphia, Pennsylvania, United States
August 31, 2017

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The Resume Of Kristie L.Alfieri

*** ******** ******* *****, ******** Ferry, PA 18328

Cellular: 570`807`2799; Email:

PROFESSIONAL SUMMARY: Driven by an unquenchable thirst to become part of a team that strives for success & excellence when assisting clientele, with impeccable customer service & the execution of the multi-faceted skill set I have acquired over many years of work experience.


Leadership qualities & experiences

Dedicated Work Ethic

Excellent Multi-Tasking Skills

Strong Self-Starter

Sharp Problem Solving & Trouble Shooting Skills

Team Work


May 2016-Present: Director Of Housekeeping, Bushkill Inn & Conference Center, Bushkill, PA. Duties: Ensuring cleanliness of Guest rooms & all public areas for Arrivals, guaranteeing Guest satisfaction; Assisting Director of Sales the creation of & entering rooming lists into the system for Groups, personally greeting those Guests & escorting them to their rooms; Granting Guests’ special requests; acting as a liaison between Group Leaders & Director of Sales; Inspecting rooms; Scheduling staff according to reservation forecasts; Hiring/firing of staff members; Ordering of supplies.

July 2015-May 2016: Night Auditor, Rockaway-Mt. Arlington Courtyard Marriott, Mt. Arlington, NJ. Duties: Sole operations of running & compiling daily financial reports, Fulfilling Guests’ special requests; Telephones; Check-ins, checkouts; Wedding party requests; Trained Starbucks Barista for 24-Hr. coffee services; Trained in all aspects of Guest Rewards Programs & trained to deliver STELLAR customer service. Vacated position amicably for a position offering opportunities of advancement within my community.

June 1995-June 2015: Office Manager, Alfieri’s Mechanical, Satellite/Home Offcs. in NY & PA; Microsoft Office Suite; Payroll; Creation of proposals; Billing; Accounts payable/receivable Duties: Solely responsible for office operations: Customer service/contact; Faxing; Filing; Emailing; HR; Delivery of materials to job sites; Job assignments for employees. This position held for 20 yrs. while working other jobs. Bankruptcy.

Dec. 2000-Sep. 2001: Cash Representative, Central Business Offc., St. Anthony’s Hospital, Warwick, NY. Duties: Applying Medicare, Medicaid & insurance pmts. for Bon Secours, Good Samaritan & St. Anthony Hospitals; Amicably vacated position for high-risk pregnancy & became a full-time Office Manager for Alfieri’s, Mechanical.


John S. Burke Catholic HS, Goshen, NY. Graduation: 1989.

Iona College, New Rochelle, NY, Major: Bus. Admin., 1989-1991

Orange County Community College, Middletown, NY, Major: Marketing. 1991-1992

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