Vidyanath

Phone: 248-***-****

Email: ac13o7@r.postjobfree.com

Professional Summary

•Around 7 years of total IT experience, with 5 years as a Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.

•Certified Salesforce.com Admin (ADM 201)

•Certified Salesforce.com Platform Developer 1(401)

•Experience in Application Software Designing, Development, Testing and Implementation.

•Proficiency in SFDC Development implementing Apex classes, Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL.

•Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

•Proficient with different Plug-ins and tools such as Developer Console, Sublime, MavensMate, Sublimerge, Workbench, Force.com Beta explorer

•Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Validation Rules, Roles, Users, Page Layouts, Record Types, Custom objects (includes junction objects), master-detail and look up relationships, Approvals, Workflows, Cases, Custom Report Types, Reports, and Dashboards

•Experience in working with Salesforce.com sandbox and production environments.

•Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

•Experience in web technologies like HTML, CSS, JavaScript

•Proficiency in Object Oriented Languages like Java.

•Proficiency in relational databases like MS SQL Server, MYSQL.

•Experience working in Agile and Waterfall methodologies

•Experience in providing production support, analyzing the cause and fixing it.

•Excellent analytical, de-bugging skills and documentation skills.

•Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

Education

Bachelors in Computer Science

Certifications:

Salesforce Administrator - Certification 201

Salesforce Developer - Certification 401

Technical Skills:

Salesforce Technologies

Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rules, Workflows, Approval process,Dashboards, Reports, Custom Report Types, Batch and Scheduled Apex, Custom Settings, Anonymous Apex,Change Sets deployment

Salesforce Plug-ins

Eclipse,Force.ComIDE,DeveloperConsole,Sublime,MavensMate,Sublimerge,Workbench,Force.com Beta explorer

Salesforce Integration Tools

Apex Data Loader

Languages

HTML, CSS, Java, JavaScript, Apex, Visual Force, SOQL,SOSL

Project Methodologies and tools

Agile, JIRA, Confluence

Professional Experience

Client: Capital One, Mclean, VA Nov’15 – Present

Role: Salesforce.com Developer/Administrator

Capital One bank is one of the leading banks in US. Capital One used salesforce.com as a platform to build custom workflow solutions that can automate critical internal business processes. They are in process of establishing Force.com center of excellence within the enterprise and implemented projects like Credit Review.

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases.

Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.

Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

Used SOAP API for integrating Salesforce.com with external system to perform data migration.

Worked on minor enhancements to SFDC application required by business users from time to time.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Enabled Single Sign-On to let users access authorized resources with one login

Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions

Designed the Live Agent system and did the required configuration and customization to suit the client requirements

Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules

Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products

Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements.

Created roles, profiles, access settings, workflow rules, validations, page layouts, creation and modification of fields.

Experience in installing, evaluating AppExchange application on salesforce.com platform

Used Data loader for data management in force.com platform

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse, Soap API, Data Loader, Service Cloud, Sales Cloud, Developer Console, Force.com

Client: HSBC, Chicago, IL May’14 – Oct’15

Role: Salesforce Developer

Created a customer facing application in Salesforce.com former chant to apply for a merchant account and order payment processing equipment. It is a mobile-first application uses Bootstrap to create highly responsive Visualforce pages. The application verifies the user information with Business Registry through web service and performs risk review. This application rates the user without human intervention and generates a contract.

Responsibilities:

As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.

Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.

Customized standard sales force objects like products, price books, case management and solutions.

Administered Salesforce.comSFA setup, which involvedmodifying roles and profiles, creating/modifying dashboards/reports and managing users.

Created use case scenarios, custom work flow and business logic.

Performed new release evaluation with Business owner & managed new functionality roll outs.

Developed a custom application for data validation and check for data discrepancies.

Configured security and organizational hierarchy for sales for Salesforce implementation.

Worked on Service Cloud communities for sharing business process.

Maintained users with Service Cloud to communicate with customers and partners.

EvaluatedSalesforce.comsupport module for call-center and help desk application.

Used Change Sets to deploy components between sandboxes.

Configured Data Loader and uploaded data in CSV files intoSalesforce, checking for the correctness of the data.

Worked on MS SQL Server for CRUD operations on database

Performed code review of the application to make sure the source code confirms toindustrial coding standardsand followed good programming practices.

Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow & Approvals, Reports, Dashboards, Custom Objects, SOQL, SOSL, Custom Tabs, Change Sets, Security Controls, Service Cloud, Apex Data Loader

Client: MetLife Insurance, Manhattan NY Mar’13 – Apr’14

Role: Salesforce.com Developer

Project was to optimize critical business processes for receiving and processing new customer requests, introduce monitoring system to track operations efficiency.

Responsibilities:

Interacted with various business user groups gather the requirements for Salesforce Implementation and documented the requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Developed Sales Cloud to improve forecasting, campaign and partner portal.

Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data

Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.

Responsible for creating marketing campaign, kicking them off, monitoring their run and generate reports.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

Worked on importing data from external system to salesforce application using Apex Data Loader

Worked on doing making minor enhancements to SFDC application required by business users from time to time.

Created workflows, approval process and field updates.

Environment: SFDC, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Workflow & Approvals, Apex Data Loader, Sales Cloud, Reports, Dashboards

Client: Nationwide Insurance (Polaris) Nov’11 – Feb’13

Role: Java/Salesforce.com Admin

Nationwide Insurance Offers P&C Insurance and other Life products to consumers. It is one of the largest insurance provides in the United States.

Responsibilities:

Worked on various custom objects and standard objects

Worked under Agile SDLC using Scrum methodology.

Extensively used HTML tags, frames and CSS to maintain uniformity in the web pages.

Used AJAX to get the data from the server Asynchronously by using JSON objects.

Wrote test cases for company’s current system using Java for ensuring functionality.

Configured, maintained and tracked user licenses for AppExchange packages.

Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Developed custom objects, custom reports and configured the analytic snapshots to dump the data for lead generation and sales performance statistics

Handled assigned Case Support Issues

Created user profiles, roles and security as per the business needs of the organization

Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Created Custom Objects and defined lookup and master-detail relationships on the objects, created junction objects to establish connectivity among objects.

Created Reports and Dashboards to generate data for the organization’s top grant funders.

Environment: Saleforce.com platform, Java, HTML, AJAX, Eclipse IDE Plug-in, SOQL, SOSL, Profiles, Roles, Security, Workflows, Page Layouts, Test Cases, Sandbox, Reports, Dashboards, Developer Console, AppExchange

Client: Connectica Software Technology Ltd, Hyderabad, India July’09 – Oct’11

Role: Java Developer

The project is to help our customers both large and small, better acquire, retain, service and sell to their customers. Functionality of this system can broadly divided into 10 major modules i.e. Home Page, Leads, Employees, Contacts, Pipeline, Accounts, Quotes, Communications (Marketing), Projects, Help Desk, Documents, Reports and Administration

Responsibilities:

Involved in development of CRM modules

Analyzing Functional and Business Requirements.

Involved in functionality implementation in Help Desk module.

Used AJAX for loading the fields dynamically in the Help Desk module.

Developed various Java Bean classes, DAO classes and Java Bean helper classes.

Implemented Java scripts for handling front-end validations.

Developed GUI using JSPs and HTMLs.

Created Views, Procedures and Triggers by using PL/SQL.

Bug fixing and maintenance of the product.

Unit Testing the Modules.

Environment: Java, Eclipse, HTML, PL/SQL, JavaScript

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