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Customer Service Representative

Tampa, Florida, United States
August 31, 2017

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**** ******* ** #*

Bridgeview, IL *****

(Relocating to Tampa Fl)

Phone 630-***-****


Wesley Brooks Pierce

Areas of Concentration

Customer service / Sales


To Find Gainful Employment

Work experience

June 2012 to Present GrayBar Glendale Hieghts IL, 773-***-****

Warehouse Worker/Customer Service Representative

Started working in the warehouse for 2 years then promoted to counter/Customer service in Chicago. Responsibilities included greeting and taking orders for electricians and construction foreman to complete large scale jobs. Along with answer questions on what product could be used or how to solve a problem they are experiencing with a product.

Promoted to Customer service Rep for multi-million dollar accounts b/c of my knowledge of product, communication skills, and the service that was provided while in Chicago.

June 2011 to April 2012 Case New Holland Carol Stream, IL 630-***-****

Team Lead

Started as a temp from Kelly Services, than was hired full time and then promoted to Team leader due to my hard work, communication skills and knowledge of the product. The duties consisted of loading and unloading trucks, Entering incoming product in the system and prepared shipping papers for outgoing shipments. Moved loads of excess of 5000 Lbs.

November 2010 to June 2011 Sports Authority Lombard, IL 630-***-****

Team Sports Authority

Was hired as a Golf Authority, which included learning all new products to answer all questions about up and coming new golf gear.

Be able to explain how products were to be used and give advice on best way to use the products.

Jan 2010 to Aug 2010 Progressive Foods Corp. Woodridge, IL630-***-****

Production line

Started as temp and due to hard work along with being a fast learner I was hired full time. Worked as a forklift driver moving product to warehouse and entering it into inventory.Was also trained in all aspects of the warehouse.

June 2009 to January 2010 The Patio Lombard, IL 630-***-****


Learning to mix the latest drinks and take food orders. I received tips and compliments on my excellent service. This was a learning experience on customer service and how to handle situations.



People skills which lead to a team leader position.

Achieved Customer Service Award while working at Disney (2007- 2008).

Promoted from warehouse worker to CSR because of customer service skills.

Aug 2002 to June 2006 Lincoln-Way Central High school New Lenox, IL

Dec 2008 to Febuary 2010 ITT-Tech Burr Ridge Campus Burr Ridge IL

Goals in life

To be gainfully employed in a growing company.

To be successful in my work.

To expand my skills in the workplace.

To return to school to continue my education to a college degree.

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