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Customer Service Power Plant

O'Fallon, Illinois, United States
August 31, 2017

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Olga Rivera



Graduated from IIA with an Bachelors in Business and Criminal Justice

●Technical Skills: Microsoft Word, Excel, PowerPoint, Access, Lotus Notes, Aztec, Oracle, HRIS, Coins, AFIS, USAS, Most Accounting Software, 60 WPM


Home Depot, Avo dale Arizona


January 2017-Present

●Ring up customer

●Direct customer to appropriate aisle

●Load when needed

Ricoh, Phoenix Arizona

Fulfillment Spec. MS Ops January 2016-Present

●Research and index missing location information for relevant Pre 1991 main as-built documentation in Paper-vision

●Validate all main, service and sleeve facilities installed Pre-1991.

●Complete attribute adjustments, posting of unmapped controllable fittings, and minor main, service and sleeve alterations in ArcMap

●Document validation progress in ArcMap

Aramark, Phoenix Arizona

Cashier August 2015-January 2016

●Swipe the students & the staff as they come in the cafeteria

●Keep the front area clean

●Direct the students to the appropriate office or building

Power Plant Construction (Accounts Temp):

Timekeeper Oct 2011-March 2012

●Track time of all personal

●Facilitate orientating, process new hire packet

●Look over payroll before entering into Coins System

DES State Agency:

Customer Service rep Oct 2008-Dec 2010

●Assist in implementing all changes in client paper work

●Research& scan all documents

●Utilize Oracle, Citrix & Aztec State System

AHCCCS (Corp Job Bank Temp Agency):

Accts Payable Nov 2007-Aug 2008

●Prepare Fiscal Documents

●Process payments to all State Agency & Vendor

●Maintain Oracle Database

●Code and input payroll in HRIS

●Communicate verbally & internal

Healthcare Group (Corp Job Bank Temp Agency):

Customer Service Specialist Sept 2006-Sept 2007

●Enter new clients/Groups in system

●Collect and apply payments

●Type and mail Temp ID Cards

●Post checks daily

State Treasure Office (Corp Job Bank Temp Agency):

Fiscal Tech Specialist Aug 2005-Mar 2006

●Responsible for resolving issues with any warrants that does not clear AFIS System & USAS System daily

●Responsible for returning & charging correct agency for said item

●Maintain credit cards and deposit adjustment in the daily journal

●Process monthly & daily reports, resolve issues with deposits from state contracted bank

Maricopa Equipment Service (Corp Job Bank Temp Agency):

Accounts Payable April 2005-Aug 2005

●Prepare spreadsheets Track invoices

●Communicate with internal & external agencies

Daytop Village Drug Rehab:

Admin Support Oct 1999-Aug 2003

●Supervise Administrative function

●Control inventory, distribute incoming donation

●Enter data daily

●Answer phone calls

●Translate when needed, file

Interstate Packaging Service:

HR Asst. Feb 1999-Sept 1999

●Facilitate orientation

●Process new hiring packet

●Enter payroll

●Manage employee’s attendance

Road Packaging Service:

QA Clerk July 1991-Dec 1995

●Supervise Warehouse Crew

●Assist drivers on getting direction for package delivery

Cumberland Farms Gas Station:

Floating Mgr. July 1987-Dec 1990

●Help control inventory

●Facilitate orientation

●Process new hire paper work

●Input payroll

●Manage bank transaction

●Coordinate employee schedules

●Provide ongoing training

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