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Customer Service Engineering

Chicago, Illinois, United States
August 31, 2017

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Haifa Al Dandan

**** *********, ********* *

Fort Wayne, Indiana 46805


Professional Summary

An Industrial and Manufacturing Engineering student with strong exposure in engineering strategy settings and management. Excellent English and Arabic written and spoken communication with the ability to work well in a team environment. Recognized for excellent customer service and the ability to multitask and take on a variety of roles. Able to effectively interact and communicate with all parties and management to derive results.


Indiana Institute of Technology

Bachelor of Industrial and manufacturing Engineering

August 2015 –May 2017

Bachelor of Business Administration – Management

August 2015- December 2017

University of Dayton-Civil Engineering Program

January 2013 –December 2014

University of Dammam-Associate degree of business Administration

August 2007-May 2010


Outstanding Student Award (Fall 2015 & Spring 2016), Ministry of Higher Education, KSA

SAP & Enterprise Software Certification (March 2016), Lawrence Technological University

Lean Six Sigma Greenbelt Certification (April 2016), Lawrence Technological University

Relevant Courses

Principles of Management

Problem Solving

Engineering Communication

Work Design

Safety Engineering

Quality Control

Cost Accounting

Project management


Total Quality Management

Lean Manufacturing

Manufacturing Process

Design of Experience

Material Management


Excellent Communication and Presentation Skills

Solid Analytical and Administrative Skills

Excellent Interpersonal and Problem Solving and Decision Making Skills

Bilingual in Arabic and English – written and spoken

Proficient in MS Word and Power Point

Proficient in Minitab Statistical Software

Proficient in Promodel process simulator

Proficient in Siemens 3D CAD NX10

Programmable logic controller


A current Engineering Drafter at Faztek innovative guarding and safety solutions- (July 2017)

Design plans using computer-aided design and drafting (CADD) software

Work from rough sketches and specifications created by engineers and architects

Help design products with engineering and manufacturing techniques

Add details to architectural plans from their knowledge of building techniques

Prepare multiple versions of designs for review by engineers and architects

Specify dimensions, materials, and procedures for new products

Work under the supervision of engineers or architects

Professional Development:

- Ohio Mad River project 2014.

- Senior project on the lean manufacturing and safety system of Indiana tech’s Coffee shop 2017.

- Senior Project Volunteer in Artak Company in safety system engineering 2016.

-Internship trip in Costa Rica, March, 2017

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