**** *. ***** ** ********, IL ***** 815-***-**** ac13lv@r.postjobfree.com

Violeta Canales

Job objective: Self-motivated, detail-oriented, customer-friendly individual seeking a customer service position.

Highlights of Qualifications

Over three years of customer service experience

Effective communicator, attentive listener, patient, and diplomatic

Sincerely enjoy working with people, great team player

Fast leaner, always looking to grow in the positions

Superior communications skills in dealing with customers; strong verbal and written skills Strengths

Extensive background in customer service

Demonstrated ability to multi-task, performing duties in multiple databases

Successful in dealing with difficult customers

Experience

June 2017- Present, Customer Service Agent, Magnum Insurance, Kankakee IL. Work as an insurance agent, answering incoming calls from customers. Also worked quality assurance on prior authorizations. Handled a large amount of escalated calls from customers, dealing with complaints. Knowledgeable and experienced in a variety of database programs, and Microsoft programs. Handling cash, making deposits, and entering brinks deposits due to closing.

Sept 2016- June 2017, Baker and Taylor, Momence, IL Taking books orders, responsible for filling out slip cards and placing them in correct tote. Making sure every book we picked was in good condition to ship. Aug 2010- Jan 2011, Receptionist, Bradley Dental, Bourbonnais IL. Worked the front desk greeting patients, scheduling, billing insurance, coding, insurance verifications, and filed charts.

May 2009- Jun 2010, Auto Zone, Kankakee IL.

Cashier and greeting customers as they walked in the store. Would help customers look for merchandise they couldn’t find or look up parts they needed. I would also help put up displays and answer calls.

Education

April 2010, Stone Coast Academy High School