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Air Force Service

Location:
Lakeland, Florida, United States
Posted:
August 31, 2017

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Domonick Pantalia

*** ********* ** *****: ac13kh@r.postjobfree.com

Lakeland, Fl 33811 Phone: (580)-***-****

CAREER To provide Information Technology solutions and support while obtaining a challenging position OBJECTIVE in the technical career field

EDUCATION

Keller Graduate School of Management

4/ 2013 Master of Business Administration/Concentration in Information Systems Management

Major Courses: Information Security Database Concepts Networks Concepts

Visual Basic Sys Analysis & Control

12/ 2010 DeVry University

Bachelor of Technical Management

Major Courses: Project Management Total Quality Management Economics

Business Systems Analysis Investment Fundamentals Marketing

With Lab

Principles of Management Business Systems Analysis Employment Law

Certifications

7/2013- ITIL V3 2011 Foundation

CompTIA A+ Essentials & Practical Code: X7QHVKK26CQ4QLZC

CompTIA Sec+ 2016

11/2001-5/2002 USAF Technical School

Major Courses: Electronic Principles AC and DC Circuit Multimeters

Aircraft Guidance and Wiring Diagrams

Control Systems

Schematics Test Equipment

Work

Experience

Compucom

June 2016-Current

-familiar ticketing systems: service now, hp service manager 9, iris

-supports & troubleshoots applications for end users (Microsoft oulook, IE, java, chrome, office)

-creates and logs tickets using Service Now software

-deploys and supports laptops, iPhones, iPad and desktops for end users

-supports over 500 users on a regular basis

-supports windows 8, 7, XP, and Mac OS, IOS, Android troubleshooting and maintenance

-maintains and troubleshoots laptops (virus and configuration) and notebooks

-new hire advocate: teaches new hires classes multiple times each week

-controls deployments and allocation of configured items, leases replacements

-troubleshoots end user printers, kiosks, access points

-supports main distribution frame & idf maintenance

-assists in testing cisco desk phones for operational effectiveness

-assisted in testing of pilot programs of replacement laptops

-procurement advocate (ordering, inventory, control of end user it equipment)

-travels to various locations to provide event support for end users

-grants active directory access and mapping shared drives

-understanding of security principles (firewall, group policies, authentication protocols, TCP/IP Protocols)

-Projects-windows 8 test deployment coordinating with DE and TDA on scheduling, deploying, and troubleshooting

-Apply quantitative techniques to optimize resource usage, reduce cost and solve problems in a technical environment

Tata Consultancy Services

7/2012- 11/2015 IT DESKSIDE Engineer

-supports & troubleshoots applications for end users (lotus notes, IE, java, chrome, office)

-creates and logs tickets using Hewlett Packard Service Manager 9 Ticketing software

-deploys and supports laptops, iPhones, iPad and desktops for end users

-supports over 2500 users on a regular basis

-supports windows 8, 7, XP, and Mac OS, IOS, Android troubleshooting and maintenance

-maintains and troubleshoots laptops (virus and configuration) and notebooks

-new hire advocate: teaches new hires classes multiple times each week

-configures office general council (OGC) preservation laptops for data retrieval

-controls deployments and allocation of configured items, leases replacements

-troubleshoots end user printers, kiosks, access points

-supports main distribution frame & idf maintenance

-assists in testing cisco desk phones for operational effectiveness

-assisted in testing of pilot programs of replacement laptops

-procurement advocate (ordering, inventory, control of end user it equipment)

-travels to various locations to provide event support for end users

-lead team in disaster/recovery effort for IT Deskside Team

-grants active directory access and mapping shared drives

-understanding of security principles (firewall, group policies, authentication protocols, TCP/IP Protocols)

-Projects-windows 8 test deployment coordinating with DE and TDA on scheduling, deploying, and troubleshooting

-participated in Strategy& project assisting in inventory, deployment, configuration, and troubleshooting -assisted in Cyber fusion video wall configuration of desktop server including procuring, configuring desktop, and deployment to vendor

-Apply quantitative techniques to optimize resource usage, reduce cost and solve problems in a technical environment

Arinc /ATS

Avionics Specialist III

-Installed avionics and electrical systems for modifying aircraft

09/2011-

-Terminated vermillion and legacy wiring

07/2012

-Performed continuity wiring checks

-Troubleshoot and fixed wiring

-ability to travel to support other locations

Boeing/Volt

Avionics Technician and Maintainer (C-17 Cargo Aircraft)

9/2007-8/2008 -Upgraded and modified existing avionics and electrical systems

-Performed operational checks and periodic inspections of avionics and electrical

systems

9/2001-9/2007 United States Air Force

Avionics Technician and Maintainer (KC-135R)

-Performed and supervises flight line maintenance and modifications

-Performed isochronal inspections and upgrades

-Removed, installed, checked, and repaired avionics systems and line replaceable units (LRU)

-Documented maintenance efforts through database systems (GO81)

-Ordered and returned parts from aircraft maintenance

-Supervised 10 subordinates for flight line maintenance

-GO81 and Data Integrity Monitor

-Planed, organized, and directed aircraft maintenance activities.

Key Competencies

Operations/Administration

Policies and Procedures

Leadership by Example

Team Communication

Personnel Supervision

Organizational Development

Cohesive Team Building

Logistics Coordination

Awards

Detail Attentiveness

Dean’s List DeVry - Air Force Achievement Medal - National Defense Service Medal - Good Conduct

Medal - Air Force Training Ribbon - Air Force Outstanding Unit Award

Community Service

3 /2002 Assisted Olympians for competition in special Olympics

5 /2004 3k Run for Diabetes



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