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Project Manager

Webster, New York, 14580, United States
August 31, 2017

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Experienced Project Manager specializing in enterprise IT implementations.

Webster, NY 585-***-****



Proven ability to lead complex, cross-functional projects in a matrixed environment.

Excellent relationship building skills. Ability to collaborate and negotiate with external customers and vendors as well as diverse groups across the organization.

Highly effective communicator; skilled at presenting complex concepts to executive level management and providing clear direction to project team members. Ability to keep business and team members engaged and excited during project implementation.


Project Management

Extensive experience with a variety of project management methodologies and styles including agile, traditional, and critical path.

System Analysis and Design

Extensive experience in gathering requirements, architecting solutions, and business process design utilizing a variety of tools such as data flow diagrams, flow charts, and use cases.

Application Development and Support

Extensive experience in leading application development and support teams. Allows me to fully engage in and support the development and operational readiness activities of my projects.

Change Management

Developed Change Management Processes within an ITIL Framework. I apply these concepts in the risk management and mitigation activities of my projects.

Training and Development

Experienced in development of training plans, schedules, training materials and training delivery. Allows me to fully engage with and support my project training teams.


Experienced in development of test plans, which included test cases and scenarios. Allows me to fully engage with and support my project QA teams.


Monroe Plan for Medical Care

IT Project Manager 2014 – 2017

Responsible for cross-divisional projects and corporate initiatives ranging in complexity, scope, and business impact including cross organizational system needs, health care claims and ancillary system enhancements. Additional responsibilities include leading projects to support marketing initiatives, corporate communications, health care product enhancement, data analytic projects, and other strategic initiatives.

Apply professional principles, practices, and techniques to lead corporate projects and project teams.

Create and control project schedules and manage risks to ensure satisfied customers.

Manage project definition, planning, development, testing, and implementation efforts as well as any other aspects of the project.

Develop and deliver progress reports, cost variance reports, proposals, requirements documentation, and presentations.

Provide ongoing support in business analysis and requirements gathering to assist in bridging the gap between business customers and technical solutions.

Rochester Regional Health

IT Project Manager 2013 – 2014

Direct and manage large and medium sized projects.

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Develop full-scale project plans and associated communications documents.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Liaise with project stakeholders on an ongoing basis.

Estimate the resources and participants needed to achieve project goals.

Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

Develop and deliver progress reports, cost variance reports, proposals, requirements documentation, and presentations.

Proactively manage changes in project scope, identify potential risks, and devise contingency plans.

Catholic Family Center

Manager of Application Development and Support 2011 – 2013

Oversee the design, development, and maintenance of the agency’s EMR as well as internal applications used for corporate communications and business process automation. Lead Project Manager of all software development related projects.

Responsible for on-going analysis of current business processes in all functional areas. Develop process improvement plans to present to executive level management.

Manage project resources, budgets, and communications to ensure projects are completed to specifications, on time and within budget.

Manage the process of application requirements gathering and documentation.

Directly supervise and mentor all application development and support personnel.

Maintain knowledge of commonly used concepts, practices, regulations and procedures within the healthcare and HIT field.

Systems Analyst 2008 – 2011

Analyze and develop business processes and information systems that facilitate daily operations and strategic organizational goals.

Analyze data from EMR to extract meaningful information and present in various formats to Executive Level Staff in addition to Compliance Personnel, Finance Personnel, and Program Directors.

Document and maintain knowledge of each Program’s business processes.

Analyze end user needs and translate into application requirements.

Provide business process and IT support to the Program Financial Analysts and the Billing team.

Team Lead – Software and EMR Development Teams.

Maintain knowledge of commonly used concepts, practices, regulations and procedures within the HIT field.



Roberts Wesleyan College 2011 – 2013

M.S., Health Administration

Areas of Study: Servant Leadership, Finance, Healthcare Law and Ethics, Healthcare Quality

Rochester Institute of Technology 2001 – 2004

B.S., Management Information Systems

Areas of Study: Database Administration, System Analysis and Design, Operational Management, Project Management

Recipient, Eisenhart Scholarship for Academic Excellence






Rochester Regional Health

Perceptive Electronic Document Management System


Managed the successful implementation of a new enterprise document management system which included:

• Compared the SOW against the RFP documentation to analyze gaps.

• Identified and managed all internal project team members.

• Facilitated the requirements gathering and sign-off process across all clinical departments.

• Managed implementation budget of approximately $1.5M. Prepared and delivered project health and cost variance reports to CIO and CMIO.

• Worked with an external communications vendor to develop corporate communications regarding the project.

• Worked with external vendors providing ancillary hardware/applications to support the Perceptive EDMS.

• Identified and mitigated risks and issues.

• Managed development of training plan.

Monroe Plan for Medical Care

Cognizant’s QNXT Claims System Implementation


In collaboration with the Cognizant Project Manager, managed all aspects of project including:

• Created project plan and affiliated work breakdown structures.

• Identified and managed organizational resources and project team members.

• Oversight of all external vendors who interface with the QNXT application.

• Developed and executed training plan.

• Over-sight of the QA team.

• Managed operational readiness, which included facilitating the creation of DLPs and departmental policies and procedures.

• Prepared and delivered project health and cost data to COO, SVP IT, and SVP Strategic Initiatives.

• Identified and mitigated risks and issues.

Monroe Plan for Medical Care

Star Claims Management System Implementation


• Participated in the RFP and vendor selection process.

• Managed requirements gathering process: Facilitated meetings and documentation with vendor, business leads, and SMEs to identify business, functional, and system integration requirements.

• Managed design and development of system integration solutions.

• Identified and mitigated risks and issues.

Monroe Plan for Medical Care

Change Management - Development and Implementation


• Building from the ITIL framework, successfully developed and implemented a change management process using the ServiceNow tool.

• Objectives were to ensure that requested changes to IT systems, applications and process were recorded, evaluated, approved, tested, and tracked from the request intake phase through the implementation phase.

Catholic Family Center

TIER EMR Implementation


Managed the successful implementation of an EMR and billing system in both of Catholic Family Center’s behavioral health programs (the Mental Health Clinic and the PROS Program).

Catholic Family Center

Aging Report


Reconfigured the Finance Department’s Medicaid and 3rd party insurance aging report that allowed the Billing Team to bill claims that had been missed in previous bill runs.

• The Billing Team was able to apply approximately $170,000 in revenue from re-billed claims captured on the reconfigured report in 2010.

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