Customer Service Engineer

ST.CLAIR RICHARDSON

Snellville, GA ***** 770-***-**** **.***************@*****.***

QA- SOFTWARE TEST ENGINEER

IT Telecommunications/ Cable ê Satellite Government Health Care

Dynamic Quality Assurance Engineer with more than 10 years experience in telecommunications customer service, bringing a proven track record in performance improvement projects. Innovative problem solver and skilled communicator focused on effective technology solutions. Team player who values efficiency, and brings innovation and initiative to every project.

DEMONSTRATED STRENGTHS

Test Planning

Scrum/Agile Methodology

Mobile Apps Testing

SAGE Home Automation System

Software Development

Smoke/Regression Testing

Test Case Writing

ALM/TFS/JIRA Tools

Linux Knowledge

VOD/IPTV Testing

Test Design Specifications

Streaming Media Devices Testing

SELECTED CAREER HIGHLIGHTS

Oversaw and managed the Ad Insertion project for Dish Ad and Sales Group, working closely with engineering interns to develop an automated data gathering process for building and compiling the Ad Insertion Monthly Report.

Supervised an intern developing a Python script for gathering daily information and then storing it in monthly folders, followed by a data processor running a program that built new Excel report with averages of averages, total channel counted and total commercials measured.

Resulted in saving company a total of 8 hours of manual labor monthly.

PROFESSIONAL EXPERIENCE

ACS GROUP (Coca-Cola), Atlanta, GA

Quality Assurance Engineer (October 2016 – Present)

Prepare the test environment of the Freestyle Dispenser with all ingredients used for testing

Update the Dispenser with the new software build using various tools (Tera Term, USB, and MFG)

Perform validation and verification Smoke testing on new product features

Perform regression testing on existing product capabilities

Perform Mobile App testing using both IOS and Android platforms

Develop, write, and update test cases on new or existing features

Perform Can Bus interface using GsShell to capture logs

Maintain documentation of test results to assist the development team in resolving and modification of software

Collaborates and communicates with management, about test status, project progress, and bug resolution

Attend daily team scrum meetings to discuss my goals for today and the previous day's achievements

Continuously gain knowledge of new features for the various dispensers and platforms

Provide test support and mentoring to other members outside the team

ST. CLAIR RICHARDSON ê 770-***-**** ê **.***************@*****.*** PAGE 2

ECHOSTAR DATA NETWORKS, Atlanta, GA October 2002 – Present

Software Test Engineer (July 2011 – October 2016)

Review project requirements and test design specifications

Develop, write, and update test cases for the SAGE Home Automation project for testing

Ensure test environments are set up, properly configured, and available for each project as scheduled

Perform extensive regression testing to verify that all SAGE Home Automation paired devices functions properly

Execute regression testing on a Media Streaming Device (Roku) connected to the SAGE Home Automation

Perform manual full functional testing on DVR set top boxes and VOD IPTV on hard drive capable set top boxes

Maintain test logs & communicate to development team to resolve issues

Manage Ad Insertion Ad Sales Project

Drive and champion quality improvement efforts

Engineering Tech II (January 2007 – July 2011)

Selected all STB test equipment and set up test environment for testing

Used automated data inserter (ADI) and Muxtream Application to download streams for software update

Executed manual regression testing on the new Channel Master internet streaming based hard drive set top box with online applications such as Youtube, Pandora, Vudu and Binji

Perform regression testing on IOS and Android Dish Online Web Applications

Used QAM Head end to configure and run some testing for Qam/Sat DVR set top boxes

Configured modulators, up-converters, QAM Trans-modulator for specialized testing

Documented and provided verbal and written communication to development team during the course of testing to resolve all issues

QA Technician (October 2002 – January 2007)

Performed diagnostic testing on satellite receivers to determine cause of unit malfunction

Refurbished and performed cosmetic cleaning to the receiver to return it to the new out-of-box condition

Verified all voltage, audio, and lab signals were present

Ran final test process to verify the receiver functions according to manufacturer specifications

Completed and processed data used to program satellite units and enter into the computer system

EDUCATION

DEVRY UNIVERSITY

ASSOCIATE DEGREE IN ELECTRONICS

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