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Service Customer

Brighton, Colorado, United States
August 31, 2017

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Cell: 216-***-****



Dynamic result oriented Manager/Administrator with substantial experience offering focused leadership to drive the workforce in achieving the set targets & profitability in competitive markets. Consistently achieve performance goals through enthusiasm, tenacity & initiative compliment knowledge/expertise in:

1-Team Building/Staff training 4-Customer Service/Guest Relations

2-Purchasing/Inventory Management 5-Cost Containment/Control

3-Quality Assurance/Control 6-Developing Policies & Procedures


•Many years international workforce experience in Administration, Manufacturing, Entertainment, Agriculture produce, Warehousing, Operations & Logistics field working at various positions.

•Directed $ 8 Million operation consisting of 5 locations, 90 employees with full charge of profit & loss accountability.

•Actively participated as Super user on software development team for COMPASS Rail Reporting system & trained the entire Control room staff on the new Software.

•Negotiated & structured 5 major business partnership & alliances which saved the company a total of $17000 a year by effectively tracking & restructuring the CHEP Pallets requirements.

•Led development, implementation & execution of new business initiatives that saved the company approx. $185,000 a year on fuel costs of Rail locomotives, ADL’s & ADK’s units.


Denver Transit Operators LLC (DTO) Denver, Colorado.

Operations Control Coordinator. November 2016 till Date.

•Receive emergency and non-emergency maintenance issues on or near the RTDC system.

•Gather information concerning the nature and extent of the maintenance issue and enter information and all updates in Maintenance/Operations Management system.

•Open and close Service Requests for the maintenance department or vendors for maintenance issues.

•Contact and dispatch maintenance departments or vendors as appropriate.

•Notify the Facilities Supervisor of all emergency maintenance issues.

•Notify the Operations Control Center personnel of status of maintenance issues that may impact revenue train service.

•Follow up with the responding departments regarding status updates and completion of repairs within the required time window.

•Overall management of maintenance ensuring completion of repairs and documentation in the required contractual time period.

•Communicate maintenance issues that impact customers using the PA/VMS system.

•Remain informed of all rules, regulations, standard operating procedures, and contractual obligations governing day to day operations.

•Training new coordinators for the roles assigned within Operations control center.

•All other duties as assigned.

Transdev Auckland Ltd

Services Coordinator / Fleet Controller / Network Controller December 07 till June 2016.

•Preparation & distribution of on the day operational papers to the relevant operational teams, Locomotive Engineers/Operators, Train Supervisors, Train Service Officers & providing directions for on the day operational plans/changes.

•Dispatching Trains and coordinating trains movements on the Alignment at various stations along with managing, planning, scheduling, implementation & execution of Crew Rosters Management for on the day & Special Events.

•Coordination of platform activities. Liaise with Train Dispatchers, Vehicles maintainers, Fleet coordinators and Signal maintainers to monitor ongoing performance of the train services. Answers multi-line telephone systems as well as maneuvering over computer software’s at the same time. Generate and assign Service requests and Work orders to relevant departments.

•Ensure customers are fully informed of any delays & alterations via face to face communication, PA systems, CCTV systems, information phone lines, Platform signage’s, SMS text messaging.

•Gather real time data for operational staff, Train Dispatchers, CCTV & GPS systems reg. the performance of services on a minute-by-minute basis. Liaise with the fleet maintainer to ensure maximum rolling stock availability to meet service requirements. Includes removing faulty trains from the alignment & arranging replacements or altering Rolling Stock Allocation Plans to cover deficiencies.

•Report & act on directions from Train dispatchers, Vehicle maintainers & Train Supervisors regarding rolling stock with critical faults. Liaise with Train Dispatchers when alterations to Train plans are being devised & implemented.

•Complete the AM/PM peak & off-peak hour’s real time on the day data reporting of the trains running schedules, disruptions, delays, short arrivals/departures, special passenger train operations, train fault reports through TMDS/COMPASS/TOPS software’s. Update external stakeholders with the on the day operational events and Special Events Management plans. Training new Service/Fleet/Network/Train Managers & coordinators

•Liaise with relevant Police department and Security teams for customers & staff security issues. Also liaise & provide directions for CCTV operators, when in attendance for passenger’s communication & train tracking purposes. Liaise with Crew dispatch in the event of disruptions to services to minimize train delays & cancellations. Provide directions to Train crews in the event of disruption causing short-term alterations to Rosters.

•Operate CCTV equipment in control room when required in absence of Customer Communication Officer’s.

•Timely input of accurate data into TMDS/Compass/TOPS software’s to enable accurate review of service performance. Follow up & Liaise with Fleet maintaining technicians at the Depot regarding Vehicle performance issues. Identify & contribute ideas for the continuous improvement of network operations.

•Organize replacement Taxi’s/ Buses to minimize customer delays following service disruptions. Provide suggestions & task actions to implement recovery plans during disruptions. Also directions to the customers reg. Points of alternative transportation arrangements.

•Checking/Verification of the billing invoices from the external stakeholders, Alternative Transport service providers against the services provided during the special events &/or disruptions.

•To work in a team environment alongside other Rail service providers to ensure a seamless service delivery to customers.


•Office Manager. MAY 2007 till October 2007.

•Scheduling orders & production of materials. Manage Customers account receivable/payables, Data entry, Preparing packaging & labels. Managing onsite property addressing property management issues.

•Purchase raw material, Accounts & Inventory management, on-site Logistics support management- Organize transport/ deliveries of inwards and outward goods.

•Liaise & working with production staff on everyday production needs. Supervising a team of 5 and sales supporting. Also liaise with freight forwarder and logistics store for imported goods.

•Customer’s Accounts management. i.e. Accounts receivables/Payables, debt control. Answering Customer queries over the phone. Dispatch sales samples & literature to customers.

McDowall Freight Ltd

Administration/ Claims Officer April 2006 till April 2007.

•Prepare and review monthly reconciliations of assigned balance sheet accounts and ensure that general ledger accounts are reconciled with resolution to reconciling items. Reconcile intercompany accounts and resolve any issues.

•Assist in upgrading financial reports in Integrated Cargo System (ICOS).

•Reconcile general ledgers, prepare and post monthly journal entries and preparation of financial statements.

•Participate in month-end close activities including the preparation and review of journal entries

•Maintaining “CHEP” pallet accounts and customer stock storage (Monthly) accounts and reconciliation’s.

•Cash sales / suspense accounts, and Banking. Accounts Receivable/Payable. Debt recovery/collections procedures. Assist the General Manager in the new Contracts negotiation processes.

•Managing onsite property addressing property management/maintenance issues.

•Liaison between branches and sub-contractors in regards to service levels and performance, Invoices/Credits, Accounts. Set up and smooth transition for new accounts & customer rates.

GN Resound (New Zealand) Limited

Lab Technician March 2003 till March 2006.

•Started at an entry level position as a shell maker for Hearing Aid’s & got promoted as a full time Hearing Aid maker & repair technician.

•To operate in the hearing instrument in the manufacturing lab, where IN THE EAR (ITE’s) hearing instruments are manufactured on basis of ear impressions received from audiologists or Audiometric in clinics all over New Zealand, covering two main tasks.

•To assemble brand new hearing instruments on basis of an ear impression sent to GN Resound by the Clinic.

•Recreate in the ear’s impressions, where the hearing instruments are returned to the company to adjust to requirements of the hearing instrument fitter.


Tertiary: S Patel University, V.V.Nagar, India.

•Bachelor of Business Administration. (B.B.A)


•COMPUTING LEVEL 2 & 3 COURSE with VLC in New Zealand. (NZQA Accredited)

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