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Quality Assurance Analyst

Jackson Heights, New York, United States
August 31, 2017

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Woodside, NY ***** 917-***-****

Senior Software Quality Assurance Analyst/Sr. QA Analyst

Career Objective

Detail-oriented and dedicated professional US Citizen with Certified Scrum Master over Eight (8+) years of experienced as a Test Lead/Software Quality Assurance Analyst in Web-based, Client-Server based and Cloud-based Application using current QA Methodologies and Technologies. Performed all types of Black box testing in the areas of requirement gathering and analysis, system test planning, test designing, system integration and production support. Strong test management skills in running large, cross-enterprise testing initiatives in large team. Seeking for a challenging position to utilize my extensive analytic and problem solving skills in QA process improvement to contribute to the corporate goals.

Core Competencies

Manual testing &Automation testing

API Testing/Web Service Testing

Requirement Analysis & Estimation

Black-box/Backend/ETL Testing


Capital Market/Equity/Asset Mgmt

Test Plan/Test Scenario/Strategy

Test Cases/Test Result/Test Report




Working in offshore & onshore

VB Scripting & Frameworks


Web-Based & Client-Server Based


Oracle/MS SQL Server/Toad/DB2

Functional & Non-functional testing

Professional Experience

Bank of America Merrill lynch, New York, NY Oct 2015 – Present

Senior Quality Assurance Analyst/Sr. QA Analyst

Following an Agile Scrum, Waterfall methodology or a combination of both, participate in the overall Software Development Life Testing (SDLC) & Software Testing Life Cycle (STLC) process from Analysis to Implementation.

Analyze Software Requirement Specification (SRS), Functional Specification documents, to create Test scenarios, Test Planning, Test Cases, Test Scripts, Test Data, Test Schedule and Test Reports.

QA Test Lead and mentor QA team, as well as collaborate onshore & offshore members and participate in all phases of testing, including test strategy, plans, scripting, execution and QA sign off.

Manage QA Team and Interact with Business Analyst, Project Manager, Product Owner, Developers and other Stakeholders throughout the SDLC and support the project deliverable.

Interact with Product management, Project management and Development team to develop a strong understanding of the project, overall test strategy, test objective, test execution and all tests related deliverable.

Attend Daily and Weekly QA meetings to discuss deliverable, schedules, testing expectation, timelines and goals.

Use HP Application Lifecycle Management (ALM) to write Manual Test Cases, set up Test sets, Review test results and generate Test execution reports.

Experience in upgrading Manual Test cases from Mercury QC to HP ALM. Using HP QC export test cases to excel spreadsheet and Import existing Test Cases from excel spreadsheets to HP ALM.

Extensively use Jira/Code-Jira to log Bugs, Mange and track existing Bug/Defects, create defect analysis reports.

Use Code-Jira to Project tracking and manage various Releases for a Project.

Manually perform Functional testing, Integration testing, Regression testing, Backend testing, Smoke testing, Ad-hoc testing, Exploratory testing, Usability testing and User Acceptance testing (UAT).

Support Production team in UAT testing and create documentation to ensure traceability of requirements post implementation, Test Plan and Test case.

Responsible for executing UAT testing of data migration and management includes any change, enhancement, upcoming application release, support defect review and prioritization.

Develop Automation script & maintains, uses VBS & VBA and Descriptive Programming followed by Automation frameworks such as Data Driven Framework, Keyword Driven Framework and Hybrid Framework uses UFT & TP.

Use Unified Functional Testing (UFT) & Test Partner (TP) to perform Automation testing, modify and execute automated test scripts using Visual Basic Script (VBS) & VBA language for Regression scope and Regression testing.

Use Oracle database and Toad for data validation and test case execution for Backend testing purpose. Manually execute SQL Queries to retrieve an update data in the database.

Use SQL Queries for various types of Joining such as Inner Join, Left Outer Join, Right Outer Join, Full Outer Join and Self Join in SQL analyzer tool Toad. Modify existing queries as a pre-condition for test case execution.

American Express, New York, NY Mar 2013 – Sep 2015

Software Quality Assurance Analyst

Extensively worked in all stages of Software Development Life Cycle (SDLC) and various methodologies such as Waterfall, Agile or a combination of both in Client-Server and Web-Based application in various projects.

Participated in Release planning, Sprint planning, Demo meeting, Daily standup meeting, Walk-through meeting, Peer Review meeting and Defect Review meetings periodically.

Manage QA Team, projects, test phases, testing activities including Test Estimates from all functional testing.

Lead QA Team, effort estimation and QA sizing for assigned projects, worked closely with Business Analyst, Developer, Project Manager and Product Owner to ensure appropriate participation of QA Team in projects.

Analyzed the Functional Requirements, User stories and Design Specifications Documents ensure that the system met all of the technical and business requirements.

Prepared and track Requirement Traceability Matrix (RTM) with the test cases developed and defect found.

Performed in Functional & Non-functional testing, Smoke testing, Regression testing, Integration testing, Mobile Application testing, WEB testing, Backend testing, ETL testing and User Acceptance Testing (UAT).

Performed User Acceptance Testing (UAT) and provide training to the client/ end-users about the new application.

Participated Defects Review Meeting with Developers and the System Stakeholders.

Experience in developing test plan, metrics for ERP systems with extensive knowledge of software testing life cycle.

Knowledge of ERP (SAP) software, testing process, techniques, implement and test functional ERP solution.

Experienced in developing and executing software testing activities and defect tracking for an ERP (SAP) solution.

Demonstrated a strong capability in testing Native and Web based Mobile applications testing for iOS and Android.

Worked technical knowledge in testing software for the following operating systems: Windows, iOS and Android.

Used Microsoft Team Foundation Server (TFS) Visual Studio for defect log, tracking and Manage defect reports.

Used Microsoft Test Manger (MTM) to manage releases, Design Manual Test cases, Execute and insert test results, and execution reporting purposes.

Designed Manual Test cases based on product FRS, SRS and Use Case documents, executed test cases and logged the defect using test management tool HP Quality Center (QC).

Developed Automation scripts and maintains, uses VB Script and Descriptive Programming followed by various Automation frameworks such as Data Driven Framework, Keyword Driven Framework and Hybrid Framework uses HP Quick Test Professional (QTP)/Unified Functional Testing (UFT).

Written SQL queries using Microsoft SQL Server to the RDBMS to verify the data with Backend to maintain Data Consistency, Integrity and Accuracy with the front end application.

Manually performed ETL (Extract-Transform-Load) testing using MS SQL Server database followed by various stages of loads in the ETL process.

Validated data and loads during ETL testing and directly communicate with ETL Developer to fulfill the process.

New York Life Insurance Company, New York, NY Nov 2010 – Feb 2013

Salesforce Test Analyst

Actively participated in all phases of Software Development Life Cycle (SDLC) & Software Testing Life Cycle (SDLC).

Performed Functional testing, Smoke testing, System testing, Integration testing, Accessibility testing and User Acceptance testing (UAT), GUI Testing, defect tracking resolution of applications and solutions.

Participated in review and planning meetings with project team and provide daily, weekly, monthly report to test lead and project manager. Also experienced of communicating with users regarding software defects.

Interacted with developers, users and various team members discuss and to resolve defects and their priorities.

Extensive experience in User Acceptance Testing (UAT), collaborated with client/end-users to support UAT sessions.

Met timelines milestones, and deliverables and provide timely weekly status updates Participate in milestone.

Experienced testing all phases of QA efforts and successfully executed medium & large enterprise Salesforce implementation projects tested manually using Agile Scrum methodology.

SFDC Configurations/Customizations many features of the platform including User Interface, Page Layouts, Tabs, Custom Fields, Custom Objects, Validation Rules, Triggers, custom layouts, etc.

Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.

Proficient in setup, customize and deploy to, perform hands on customizations using Apex, Visual force, S-controls, custom reports and train sales users.

Conducted analysis of business requirements, and developed testing scenarios and wrote highly detailed test plans and test cases using HP Quality Center (QC) which were linked back for requirements coverage.

Defects were tracked, reviewed, analyzed and compared using Quality Center (QC) for Manual testing.

Used QC as a test management tool in different project for developing Manual Test cases, logged defect, managing and tracking the requirements, Test cases, and defect.

Used JAWS (Job Access with Speech), Window Screen Reader tools to perform 508 Compliance testing & services.

Contributed to the test planning and execution of 508 testing activities & equivalent verification of accessibility.

Designed and executed test cases based upon application design, formal requirements and Section 508 guidelines.

Created Automation scripts using Quick Test Professional (QTP) for various testing stages like Functional Testing, Regression Testing and executed test scripts to test for functionality and regression testing.

Created Automation Scripts using Descriptive programming, enhanced the script, validated Checkpoints followed by various frameworks using HP QTP.

Manually performed Backend Testing of the database by using SQL queries to make sure that the database reflects the updates/change, to verify the database Integrity.

Cox Communications, Herndon, VA Feb 2009 – Oct 2010

Software Tester

Followed and participated Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC).

Analyzed Business Requirements, Change Requests, Design and GUI Specifications in order to derive Test planning, Test data, Test scenarios and Test cases.

Participated in various meetings and discussed Enhancement and Modification requests, and clarifications.

Wrote Test Plans and Test scenarios and Test Cases and logged Defect into company template in the spreadsheet.

Designed Manual Test Cases into HP Quality Center (QC) Test Plan section and executed Test Cases in Test Lab and the procedures for Functional testing, Integration testing, Regression testing, Backend testing and UAT testing.

Maintained, Tracked and reported defect using Quality Center (QC) and updated the Requirement Traceability Matrix (RTM) to test cases using requirement coverage.

Interacted with Developers to follow up on Defects, Test Status Reports during Test execution processes.

Manually preformed Backend Testing using Stored Procedures and SQL in various kinds of Database system using complex SQL queries and various Joining.

Utilized excellent communications and interpersonal skills with ability to Coordinate activities and work in a team environment to meet the deliverable, and worked independently or in a team on multiple projects simultaneously.

Educational Background

Government Jagannath University College, Dhaka

Bachelor of Commerce

International Scrum Institute

Scrum Master Accredited Certification

Technical Skills

Test Management Tool

HP ALM/Quality Center (QC)/Microsoft Test Manager (MTM)/Rally

Defect Tracking Tool

Team Foundation Server (TFS) Visual Studio/ALM/ QC/Jira/Code-Jira

Automation Tool

HP Quick Test Professional (QTP)/Unified Functional Testing (UFT)/Gherkins/TP


Web-Based, Client-Server Based, Native and Web-Based Mobile Application

Application Language

Java/C++/C#/.NET/Java Scerpt/Apex/Python/Ruby/Perl/HTML/XML/CSS/VB

Scripting Language

Visual Basic Script (VBS)/VBA/Gherkin syntax (Given, When, Then)

Operating System


Database (RDBMS)

Oracle (10g/11g)/MS SQL Server/DB2/AS-400/TOAD


Waterfall/Agile (Scrum)/Iterative/TDD/BDD


Internet Explorer / Google Chrome / Mozilla Firefox / Safari

Other Tools

MS Office Suite/SharePoint/Visio/Web Service API/SoapUI/JAWS

Application/Domain Type

Financial/Insurance/Retail/Mobile App/Cloud/SFDC/CRM/ERP/SAP

Contact this candidate