Customer Service Manager

ALESHA BELL

**** ****** **** *****, ********, TX 75181 H: 972-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Self-starter driven to exceed sales goals and build long term relationships with customers. Delivers positive

experiences through high-quality customer care. Organized, independent worker with strong time-management

skills. Recent Accounting graduate with the ability to establish priorities and meet challenges head-on.

SKILLS

Quick learner Adheres to customer service procedures

Exceptional communication skills Microsoft Office proficiency

Strong client relations 35-40 WPM typing speed

Creative problem solver Accurate and detailed

WORK HISTORY

Customer Relations Specialist, 11/2016 to 06/2017

TPUSA INC – Dallas, Texas

Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing

new product information.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle.

Answered product questions with up-to-date knowledge of sales and store promotions.

Tax Professional, 12/2014 to 04/2016

H&R Block Tax – Mesquite, TX

Provide Excellent Communication and Customer Service skills.

Prepare Income Tax returns.

Process and Handle Confidential Information.

Advise Clients on Proper Tax Laws.

Input Data into System.

General Office Duties (i.e.

fax, copy, file, 2 way phone line).

Implemented marketing strategies which resulted in 12% growth of customer base.

Assistant Manager/ Key Holder CSR, 09/2013 to 04/2014

Goodwill Industries of Dallas – Garland, Texas

Opened/Closed the store for business.

Exceeded my customer service abilities to make sure all the customers' needs were met.

Processed end of day mergers and counted down cash drawers.

Supervised eight employees to make sure they were on task and performing their duties as described.

Handled customers' requests and complaints both face to face and over the phone.

Worked directly with all departments to achieve the overall store results.

Analyzed departmental documents for appropriate distribution and filing.

Promoted from Team Leader to Assistant Manager within 2 months.

Counted cash drawers and made bank deposits.

Teller, 11/2008 to 09/2012

Chase Bank – Dallas, Texas

Deal directly with customers on a daily basis, meeting their banking needs and either answering or referring

their financial questions to the appropriate supervisory individuals.

Maintains and balance a cash drawer.

Research information and solve customer service problems.

Organized, stocked and maintained the teller window area.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Sold cashier's checks, traveler's checks and money orders.

Maintained friendly and professional customer interactions.

Processed exchange and foreign currency.

Customer Service Rep, 05/2008 to 11/2008

Quik Cash – Dallas, Texas

Welcomed customers and explained information about specific products and requirements to make sure that

the customer gets full knowledge of the company's service.

Accurately input and updated new and existing customer information into the computer.

Successfully completed daily calls to recover payments from outstanding loans by 50%.

Provided information to customers, processed payments, and helped to quickly resolve and address

customer complaints.

Performed detailed clerical work and maintained attention to detail.

Immense ability to establish and maintain effective working relationships.

Analyzed departmental documents for appropriate distribution and filing.

Originated, reviewed, processed, closed and administered customer loan proposals.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial

information.

EDUCATION

Associate of Arts: Accounting, Jun 2017

University of Phoenix -

High School Diploma: 2004

Skyline High School - Dallas

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