ANGELA C. TYSON
Owings Mills MD 21117
443-***-**** mobile
SKILLS Proficient in all areas of public relations, as well as effective verbal and written communication ability. Also very knowledgeable in all areas of dictation and administrative functions. Skilled with Telecopiers and various word processing packages such as Windows XP, Microsoft Office Suite, Lotus 1-2-3, Eudora Mail and the Internet.
EDUCATION
2004 Orange County Community College
Associates of Arts, Liberal Arts and Sciences
1989 Federation Employment and Guidance Services
Certification, Administrative Skills
EXPERIENCE
10/09 - Present Bed Bath and Beyond Columbia, MD
Assistant Store Manager
Assisted in “Realization” & maximizing profit and controllable contribution.
Managed associate development by maximizing sales potential.
Managed daily operations including store opening/closing.
Ensured the execution of store signage and markdowns.
Responsible for creating weekly schedule to ensure “Keys to Coverage”.
Managed supply inventory & daily maintenance for the store.
Managed product placement and updates to merchandise displays.
08/08 - 10/09 Bed Bath and Beyond Hanover, MD
Department Manager
Owner of the hard-lines region of the business
Leader in the Merchandise “Big Walk” including featured items, traffic flow, dollar-out’s and hot faxes.
Communicator of Safety specs, Seasonal Trends, Signing Guidelines, etc.
Trainer and Implementer of Merchandising B.A.S.I.C.S.
Responsible for the training and development of 9 direct reports
Protect and enhance the customer’s experience while performing “Manager on Duty” responsibilities
Partner with Operations in attracting new talent, PO notes, RTV’s, etc.
Top Management driver of In-Stock and Bridal
10/07 - 08/08 Steve and Barry’s Glen Burnie, MD
Store Manager
Conceptualized and implemented new ways to dive sales and achieve goals
Monitored store presentation and support brand consistency
Communicated merchandise sell-through & market trend information to various levels of Corporate Management
Conducted associate recruiting, interviewing and hiring
Created and maintained team relationships
Diagnosed, developed and evaluated the performance of associates
Defined and delegated workload for associates
Partnered with Corporate HR Department in addressing and documenting unsatisfactory performance and policy violations of associates
Upheld and evaluated established best practices; communicated feedback to DM
Collaborated with Upper Management in analysis of store level reports; create and execute action plans to maximize results
Handle store level HR or LP issues with Corporate Management
05/06 – 10/07 Old Navy Windsor Mill, MD
Logistics Manager
Managed all activities in the Logistics Work Centers, which includes Product Placement, Prices Changes and Facilities
Developed short/long term recruiting, hiring and staffing strategies to support the business
Partnered with the GM to create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity
Managed productivity improvement for all shipment processing, product placement and price change activities
Sets, monitors and follows up on productivity goals and objectives for the
Managed execution through effective planning, prioritizing, communication, and follow up.
Ensured operational excellence through the implementation of company defined best practices, on-boarding, coaching & development
Performed “Customer Experience Officer” responsibilities as well as store opening and closing procedures
Ensured that back of house standards are maintained to impact the Associate experience
11/03 – 05/06 Target Stores Middletown, NY
Executive Team Leader, Logistics
Supervised and directed entire Logistics Team
Ensured areas are impactful at store opening and peak times
Supervised daily push to the piece and backroom location audits
Provided appropriate feedback and direction to the team
Utilized the Solving Key tool to solve problems and correct opportunity areas
Recruited and train teams to maximize space
Made appropriate decisions to achieve expense control
2/02 – 11/03 Kohl’s Department Store Middletown, NY
Overnight Area Supervisor
Supervised overnight team and advertising sign crew
Maintained receiving and stock area to company standards
Ensured monthly and seasonal directives adhere to standards
Ensured associates maintained suitable customer services skills
Resolved conflict involving customer credit issues
Maintained department morale within the organization
Shoe & Young Men’s Department Supervisor
Merchandised and maintained appearance of new stock items
Managed all floor moves and call backs
Prepared weekly department schedules for team
Ensured that all company programs were followed by teams
Assigned tasks and directed workflow to associates
Communicated policies and procedures to develop a strong team
Demonstrated leadership as a problem-solver and decision maker
Misses, Career and Casual Sales Associate
Maintained department and fitting room appearance
Stocked new merchandise
Assisted in cashier operations
Ensured a proper customer relations attitude
Assisted customers wherever needed.
REFERENCES Furnished Upon Request