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Customer Service Manager

Location:
Rock Hill, South Carolina, United States
Salary:
Negotiable
Posted:
August 30, 2017

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WILLIAM BIEBER

Professional Summary

A results-driven manager that is determined to exceed company goals and expectations. I believe in exceptional customer service while remaining focused on satisfying all consumer needs. I'm experienced in stand-alone stores with little to no supervision within different environments. Iā€™m a conscientious Manager effective at managing and leading teams, store operations, and promoting products to increase store profits.

Skills

Customer Relations

Excellent verbal and written skills Excellent Customer Service Skills Detail-oriented

Skilled in Excel, Word, PowerPoint, and Outlook

Strategic thinker

Staff training and development Opening and closing procedures Goal-oriented

Hourly shift Management

Strive to increase performance/reduce costs

Work History

Loan Administration Manager 3 - AVP Wells Fargo Home Mortgage ā€“ Fort Mill, SC

Managed a team of 4 direct line managers and over 50+ associates. Managed risk and compliance aspects of the business.

10/2005 to Current

Partnered with all lines of the business to ensure there were no upstream or downstream impacts on process improvements.

Overseen 2 IT employees who's main responsibilities included creating and maintaining business related applications.

Worked with Senior Level Managers on Compliance requirements which also included our internal Legal and Compliance teams.

Responsible for Hiring, Coaching, Mentoring, and Training.

Confirmed G&L records were accurate for specific parts of the business on a monthly basis.

Responsible to ensure that there were no gaps in any of the current processes. If so, needed to partner with other lines of the business to solution using the Lean Six Sigma approach.

Record Keeping/Management for Employees

Conduct daily, weekly, and monthly meetings with staff; as needed.

Reduced overtime by 100% by ensuring volumes per employee were equal and production goals were obtainable.

Established and maintained several investor/vendor partnerships to increase quality in production. Established operational objectives and delegated assignments to subordinate managers.

Complied and drafted over 10 compliance reports for each specific department on a daily basis.

Store Manager

Aaron's Sales and Lease ā€“ Rock Hill, SC

Managed 5-7 Employees for day to day operations.

Increased profits through effective sales training and troubleshooting profit loss areas. Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits

Ordered and/or re-ordered inventory for store appearance or custom orders. Examined merchandise to verify that is was correctly priced and displayed. Led daily, weekly, or monthly staff meetings for all employees.

Reported to General Manager regarding all store and staff issues Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

03/2001 to 09/2005

Store Manager

Rainbow Rentals Sales and Lease ā€“ Buffalo, NY Managed 3-5 Employees for day to day operations.

Increased profits through effective sales training and troubleshooting profit loss areas. Interviewed job candidates and made staffing decisions.

Ordered and/or re-ordered inventory for store appearance or custom orders. Examined merchandise to verify that is was correctly priced and displayed. Led daily, weekly, or monthly staff meetings for all employees.

Reported to General Manager regarding all store and staff issues. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

03/1995 to 11/1999

Education

Some College: NA

CPCC - Charlotte, NC

High School Diploma:

Lackawanna High School - Lackawanna, NY

1995

Accomplishments

Promoted to Store Manager in two separate companies within 12-18 months.

Developed and implemented new loss prevention methods with resulted in increased production, reduced losses, and assisted in remaining compliant.

Awarded "4 out of 5 Star Rating" 7 years in a row as Manager.

Recruited several successful new managers within a 4 year span.



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