WILLIAM BIEBER
Professional Summary
A results-driven manager that is determined to exceed company goals and expectations. I believe in exceptional customer service while remaining focused on satisfying all consumer needs. I'm experienced in stand-alone stores with little to no supervision within different environments. Iām a conscientious Manager effective at managing and leading teams, store operations, and promoting products to increase store profits.
Skills
Customer Relations
Excellent verbal and written skills Excellent Customer Service Skills Detail-oriented
Skilled in Excel, Word, PowerPoint, and Outlook
Strategic thinker
Staff training and development Opening and closing procedures Goal-oriented
Hourly shift Management
Strive to increase performance/reduce costs
Work History
Loan Administration Manager 3 - AVP Wells Fargo Home Mortgage ā Fort Mill, SC
Managed a team of 4 direct line managers and over 50+ associates. Managed risk and compliance aspects of the business.
10/2005 to Current
Partnered with all lines of the business to ensure there were no upstream or downstream impacts on process improvements.
Overseen 2 IT employees who's main responsibilities included creating and maintaining business related applications.
Worked with Senior Level Managers on Compliance requirements which also included our internal Legal and Compliance teams.
Responsible for Hiring, Coaching, Mentoring, and Training.
Confirmed G&L records were accurate for specific parts of the business on a monthly basis.
Responsible to ensure that there were no gaps in any of the current processes. If so, needed to partner with other lines of the business to solution using the Lean Six Sigma approach.
Record Keeping/Management for Employees
Conduct daily, weekly, and monthly meetings with staff; as needed.
Reduced overtime by 100% by ensuring volumes per employee were equal and production goals were obtainable.
Established and maintained several investor/vendor partnerships to increase quality in production. Established operational objectives and delegated assignments to subordinate managers.
Complied and drafted over 10 compliance reports for each specific department on a daily basis.
Store Manager
Aaron's Sales and Lease ā Rock Hill, SC
Managed 5-7 Employees for day to day operations.
Increased profits through effective sales training and troubleshooting profit loss areas. Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits
Ordered and/or re-ordered inventory for store appearance or custom orders. Examined merchandise to verify that is was correctly priced and displayed. Led daily, weekly, or monthly staff meetings for all employees.
Reported to General Manager regarding all store and staff issues Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
03/2001 to 09/2005
Store Manager
Rainbow Rentals Sales and Lease ā Buffalo, NY Managed 3-5 Employees for day to day operations.
Increased profits through effective sales training and troubleshooting profit loss areas. Interviewed job candidates and made staffing decisions.
Ordered and/or re-ordered inventory for store appearance or custom orders. Examined merchandise to verify that is was correctly priced and displayed. Led daily, weekly, or monthly staff meetings for all employees.
Reported to General Manager regarding all store and staff issues. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
03/1995 to 11/1999
Education
Some College: NA
CPCC - Charlotte, NC
High School Diploma:
Lackawanna High School - Lackawanna, NY
1995
Accomplishments
Promoted to Store Manager in two separate companies within 12-18 months.
Developed and implemented new loss prevention methods with resulted in increased production, reduced losses, and assisted in remaining compliant.
Awarded "4 out of 5 Star Rating" 7 years in a row as Manager.
Recruited several successful new managers within a 4 year span.