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Project Management

Middletown, Delaware, United States
August 30, 2017

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Anu K Nagpal * P a g e


*** ********* *****, ********** ** 19709 Mobile: 720-***-**** E-mail: Ambitious, and results-oriented business professional with demonstrated success in Project Management and Business Analysis spanning from project life cycles from initial business requirements and project scoping through system implementation and post-project analysis. Successful in building partnerships and maintaining business relationships with excellent organizational and communication skills to effectively communicate with multiple team configurations involving various partners, different teams and executive stakeholders, while resolving project issues, risks and conflicts among the stakeholders.

Proven ability to utilize analytical problem solving and organizational planning to streamline operations and increase efficiency. Areas of expertise include:

Project Planning and Execution Team Recruiting and Supervision Contract Negotiation

Relationship Management Training and Development Problem Resolution

Customer Service Delivery Reporting (Statistical and Financial) Research and Analysis PROFESSIONAL EXPERIENCE

Gyan-i Inc. 2016 – Present

Business Analyst and Project Manager

A V Hunter Foundation

Develop a versatile online application system designed for client’s constituents to apply for funding through a case manager to purchase eyeglasses, hearing aids, medical equipment as well as services such as limited dental procedures. Responsibilities:

Conducted interviews and brainstorming sessions with representatives from the foundation and IT Operations to understand organization mission, strategies and business plan.

Partnered with subject matter experts from AV Hunter foundation for requirements from project initiation to implementation to empower the technical team to produce the best possible solutions.

Worked to resolve tickets to address any issues/concerns with the application systems through workflow management tools such as BugHerd and Zendesk.

Managed timelines, project details and communication with users as well as technical team to ensure timely delivery of solutions through Asana.

Documented assessment findings and areas of improvement in the IT group of processes and validated with representatives from the business units and the supporting IT department.

Created recommendation document and roadmap to implement recommended and revised processes.

Successful transition from a paper based to an online application system which directly reduced the number of hours required to process an application and improved response time by 8x.

Assisted them in optimizing their existing work flow and placed filters within the program to ensure minimal dependence on human intervention and error.

Delivered an optimal customer experience by making the system easy to use: over 1000 applications were submitted by case managers with zero user and staff training. Denver Scholarship Foundation

Developed an online application system to store, house, and protect a large influx of scholar information following a change in the collection method from one digital platform to another. This repository connects and serves data to multiple in-house systems and databases via an API. Responsibilities:

Led the project team responsible for implementing online scholarship applications for Denver Scholarship foundation for the year 2017.

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Played an active and lead role in gathering, analyzing and documenting the business requirements, business rules and technical requirements for their systems.

Successful transition from an existing online system to our custom-tailored web application with minimal admin and end user training.

Reviewed existing operational process flows, internal policy documents and various artifacts from SDLC phases to understand and validate current processes.

Managed timelines, project details and communication with business users as well as technical team to ensure timely delivery of solutions through Asana.

Delivered a custom development allowed client-tailored functionality and “look and feel.” The front end is designed to maintain stylistic guidelines of the client while not interfering with application functionality.

Automated the data validation process to ensure all applicant data is correct. Colorado DOT

Conducted research papers on SPaT challenge and its deployment. Responsibilities:

Conducted preliminary research paper on the Signal Phase and Time (SPaT) challenge from explaining the challenge, concept of Dedicated Short Range Communications (DSRC), determine existing equipment and its compatibility to execute. The research paper also included equipment replacement cost, estimation of the cost of deployment, progress of the other states which have executed the successful deployment, and identifying the obstacles involved in executing this challenge.

Single handedly led a second research paper on the Signal Phase and Time (SPaT) deployment in Harrisburg, PA which involved gathering information, interviews of the subject matter expert, concept of operations plan, technology used in the deployment, costs of deployment, equipment used, lessons learned and collecting information of any other challenges involved in the execution. Jai Sai Ram LLC 2011 – 2015

Project Manager

Analysis of the project was to determine the feasibility study of the restaurants as well as the fast casual Indian concept before proceeding with the roll out of the restaurants. Conducted a cost-benefit analysis and assessment to establish both restaurants.


Conducted lease negotiations with the Landlords of both the locations.

Collaborated with architect and Landlord to reach approval of designs to start construction.

Directed the construction bidding process, verified qualified contractors, reviewed proposals and contracts, managed the work force, prepared and reviewed financials and managed the project to its successful completion within budget.

Managed the co-ordination between architect, interior designer, general contractor and the Landlord.

Procurement of kitchen equipment and restaurant furniture and fixtures.

Co-ordinated and managed the official final approval by the Health Department, Fire Marshall and City.

Designed exterior signage and interior menu board.

Created and designed in-house menu using MS Publisher. Co-operator

Provided end to end management for both the restaurants from reporting structure, accounts payable, budgets, finances, marketing and advertising. Automation of POS system, payroll and inventory for cost saving and performance. Responsibilities:

Managed budgets and business finances including paying vendors for products and services rendered.

Monitored income expense sheets to track and adjust expenses. Anu K Nagpal 3 P a g e

Reviewed sales and activity reports to measure productivity and meet restaurant performance targets.

Changed the POS system to icloud POS system with 200% savings in monthly cost.

Developed and maintained an inventory control program for the kitchen resulting in a more consistent inventory of product used and a food cost % average of 28% over a 12-month period.

In charge of staff recruitment, interviewing, hiring, training, and performance evaluation

Managed 12-15 employees in both locations.

Conducted bi-weekly meetings with employees.

Researched public perception of services and used information gathered to guide strategy development.

Marketing and advertising for both the restaurant locations.

Developed and maintain the website:

Completed Serve safe.

Sports Authority (Gart Sports), Denver, CO 2003 – 2010 Logistics Analyst, Outbound (2007 – 2010)

Goal of the job was to reduce operational cost, forecasting and increase the overall profitability of the outbound transportation. Analysis of allocation of the resources, revenue coordination, automation and budget management. Produced and published reports on the DC outbound scorecard to better manage the business. Responsibilities:

Initiated a special project that improved on-time truck delivery from 80% to 96% by better monitoring, reporting, and problem resolution.

Played an active and lead role in review of storage trailer process which led to decrease in spending on storage trailers by 20% via contract negotiations, better pricing, and new vendor sourcing.

Collectively added to cost savings of $4 million by effectively managing the budget and reducing expenses.

Led the initiative of streamlining report-writing procedures that increased the efficiency and data integrity.

Conducted a special project on fixed delivery schedule which improved above expectations from the target 65% to 78.9% through effective planning and monitoring for all distribution centers.

Assisted management in formulating decisions by running reports and analyzing data/contract rates; helped to eliminate use of multiple carriers to a dedicated, single source of carrier in each of the 5 distribution centers.

Worked with IT Team in reducing manual reporting time from 4 hours to 15 minutes by coding automation.

Served as a liaison with DC associates for any outbound reporting issues.

Maintained and updated all financial reports, contract negotiations, SOPs, and monthly reconciliations.

Collaborated with all DCs and information technology to facilitate and automate the DC call logs. Logistics Analyst, Exception/Carrier Management (2005 – 2007) Goal of the project was to reduce cost and increase savings especially in the trailer rental as well as small parcel side of business. Generated and analyzed exception reports and resolved potential problems and issues before they arose. Complete automation of small parcel from paper based invoices to EDI. Responsibilities:

Updated the online database using Lotus Notes for stores and district managers.

Analyzed and negotiated rates, bids, and contracts of new carriers and provided recommendations to management for final decision making on the carrier.

Single-handedly maintained the storage trailer's operations; oversaw the database, ordering, and payment

Found and corrected all issues related to storage trailers, e.g., locating misplaced trailers, repairing of units, lock issues, and holiday trailer ordering for over 440 stores.

Lead the small parcel streamlining and savings project which resulted in 5.1% savings from 2005 by implementing better data integrity and use of service by effectively maintaining all aspects of the small parcel business from setting up new FedEx accounts to providing training to 440 stores.

Reduced the warehouse trailer lease expense by 8.375% from the previous year; resulted in significant savings by monitoring and reporting.

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Logistics Analyst, Freight Payment (2003 – 2005)

Automation and compliance by the stores and distribution center was the core of this project. Implemented changes by generating and analyzing direct point analysis, term analysis, fuel surcharges reports, small parcel reports, and hot market expenditure reports. Created and enforced a new process of ordering and removal of storage units via effective communication.


Reported on transportation budget, expenditures, and cost of goods sold (COGS) on a daily basis in the form of a budget sheet.

Led the initiative to increase distribution center’s compliance from an initial 70% to over 95% by implementing effective audit procedures.

Successfully implemented EDI payments for all FedEx invoices by developing the coding logic.

Avoided misuse of FedEx accounts by removing old placards and putting controls in place.

Reduced the number of storage units from stores, thus reducing cost for the company as a whole by building a new database for all storage trailers for verification and payment purposes.

Improved freight expenditures by 0.44%, exceeding the expected 0.1%, of total; resulted in cost savings.

Formulated new ideas for the content of the intranet site to ensure visibility and understanding of the integration process in the Logistics Department.

Consistently exceeded KPI goals and expectations by more than 100%. Systems America (India) Ltd., New Delhi, India 2000 – 2001 Marketing Analyst

Single-handedly oversaw marketing support, advertising, and public relations for Singapore and Australia by creating and maintaining the potential clients’ database. Effectively handled media and publicity, involving active interaction with the press and senior management to ensure outstanding coverage of the organization in leading magazines. Responsibilities:

Played a key role in bringing investors to the company through assisting management in strategy formulation by creating business plans for XML and UnwiredX technology projects.

Improved brand recognition by creating an award-winning series of corporate advertisements through working closely with the advertising agency, Ogilvy and Mather.

Acquired over 8,000 applicants by developing and delivering corporate presentations for campus recruiting.

Conceptualized and developed marketing material such as corporate presentations, leaflets, brochures, and decorations for job fairs and trade shows for offices in New Delhi, Singapore, and Australia.

Increased the visibility of the company by more than 75% by updating content of the corporate Web site.

Brought industry awareness of innovative technology by organizing an XML press conference. EDUCATION

Pursuing CAPM, 2017

International MBA with specialization in Supply Chain Management and Marketing, 2003 University of Denver, Daniels College of Business, Denver, CO Post Graduate Diploma in Management with specialization in Marketing, 2000 Amity University, Amity Business School, Noida, India TECHNICAL SKILLS

Proficient in MS Office (Word, PowerPoint, Excel, Access, Outlook), AS/400, Proprietary Transportation Management Systems (TMS) and Compliance Management System (CMS) and Basic knowledge of MS Visio, MS Publisher.

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