Quality Assurance Customer Service
Resume:
ELIZABETH WARD
Lead Quality Analyst
ac1391@r.postjobfree.com
Pompano Beach, FL
PROFESSIONAL EXPERIENCE ABOUT ME
LEAD QUALITY ANALYST @ Bidtellect, Inc
FEB 2016 - JUN 2017
Tested complex system including ETLs, APIs, front-end and backend side technologies.
Wrote product state documents for the company, FAQs on major features for internal and external usage.
Monitored Analytics for the business systems using Looker.
Wrote test plans and tested new features as well as bugs for the team.
Collaborated in requirement and planning sessions for new software features, providing a user centered point of view and helping with time estimates for quality assurance.
QUALITY ASSURANCE ANALYST @ Zimmerman Advertising
MAY 2014 - FEB 2016
Attended training in coded Automation testing using Selenium via Eclipse
Tested 2 large in-house legacy systems while simultaneously handling website work for new clients in fast paced advertising frm
Monitored Analytics for client sites using Google Analytics Dashboard
Tested 2 nation-wide contests and ensured the site and entrant data accuracy via test scripts and SQL queries
Lead Quality Analyst with over 17 years of experience designing, developing and implementing test plans for state of the art applications.
SKILLS
Test Plans, Cases & Processes
Functional Requirements Scripting & Documentation
Regression & Negative Testing
UI & Compatibility Testing
Performance/Load/Stress Testing
Defect/Bug Tracking
Test Strategies & Coverages QA & QC Standards
QUALITY ASSURANCE ANALYST @ Wilopen
JAN 2013 - APR 2014
Performed extensive functional, regression, and integration testing for quality releases on main site, client site, sales site, admin site, POS site and customer service application and mobile site
Wrote two user manuals for the main site and the client site Tracked and maintain defects and enhancements in TFS
QUALITY ASSURANCE ANALYST LEAD, INTERNAL TECH SUPPORT @ MediaWhiz
SEP 2009 - JAN 2013
Lead the QA team involved in the full rewrite of our Monetizelt CMS and data migration project
Coordinated meetings and deployments with Development and Business to prioritize work and requirements for MonetizelT
Write release notes for each deployment to production
Tested click and lead functionality for web applications (Filinet/Filitrac) using Fiddler and SSMSSQL 2008 to verify data integrity and debug tech support tickets
Wrote/executed test cases in conjunction with performing extensive functional, regression, and integration testing for quality releases
Profcient with utilizing insert and update statements within SQL 2008 to run reports for users and update user statuses for the web-based system.
Tracked and maintain defects, trouble tickets, and enhancements in OnTime and Jira
QUALITY ASSURANCE ANALYST @ Kaplan University (TekSystems)
JUL 2010 - SEP 2010
Wrote/executed test cases for new Mobile Application that will allow students to attend class via an iPad and access their student account information
Ran regression test cases and reported defects for KU Admissions CRM project
Tracked and maintained impediments, defects and feature requests in VersionOne and Quality Center.
QUALITY ASSURANCE ANALYST @ CareersUSA
AUG 2007 - NOV 2008
Responsibilities include creating regression test scripts for the company website as well as PerfectTime, a web-based time attendance program
Tested Human Resources version of PerfectTime, which involved dynamic black-box testing of sites (alpha, beta, demo and production systems) as well as testing for content, usability and compatibility.
Report and track errors in an OnTime error-tracking database
QUALITY CONTROL ANALYST - TEAM LEAD QUICK FILE @ QuickQuote Inc.
JUN 2003 - JUN 2007
Responsibilities included testing QuickFile (agency management software) both regular release and beta, assigning tasks to team members, scheduling updates, act as liason between technical support staff, QC analysts, programmers, supervisors, and clients. Responsible for writing performance reviews, reviewing/debugging code, and training programmers and QC analysts
Created a separate department to test our QuickFile product Responsible for three other analysts
Sole tester for successful roll-out of Client-Server Product Industry Standard Forms - programming and testing Research/Reproduce Errors
Special Projects/Tasks - ex. Access 2002 Conversion/Install for all existing and new clients
SOFTWARE & APPLICATIONS SUPPORT ENGINEER @ CVI Laser Corporation
JAN 2001 - OCT 2001
Responsibilities included database maintenance/programming, network administration, coding, documentation, report generation, and interfacing with system users.
SYSTEMS ANALYST @ Judicial Information Division, Administrative Office of New Mexico State Courts
JUL 2000 - JAN 2001
Responsibilities included database maintenance/programming, coding, documentation, report generation, and interfacing with program managers & system users
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