Oneil Orane Davy

*** ********** ****, *** **-*** Durham, NC 27704 ac138j@r.postjobfree.com 984-***-****

System Administrator IT Professional

Thrive on going beyond and above in my customer service to clients to create connections that uncover solutions. Passionate about troubleshooting various devices for client end users as well as provide systems administrator support. Seeking opportunities to utilize my skills and challenge my core strengths

Technical Skills

System Center Configuration (SCCM)

Experienced with Active Directory

Administering Service-Now

Experience with Windows/Linux

Troubleshooting networking interface

Hardware / Software Installation

Installing Windows Server 2008

Configuring DHCP & DNS Server

Mobile Application Support

Installing Rack Mounts, Switches, Access Points, Firewalls, UPS

Utilize Remote Desktop

Sound knowledge of operating Microsoft Office as well operating office equipment such as printer, scanner, fax machine

Strong communication skills both oral and written

Working with technical and non-technical end users

Ability to multitask and work under pressure and work independently as well as in team

Team Leader

EDUCATION

My Computer Career – Raleigh, NC (Nov 2015 – Oct 2016)

Information Technology Systems Administration (ITSA) Program

Certifications Earned

CompTIA A+

CompTIA Server+

CompTIA Mobility+

MTA Networking

MTA Mobility

MTA Server

MTA Windows 7 OS

MTA Security

PROFESSIONAL EXPERIENCES

Desktop Support, RJ Reynolds Tobacco Company (TekSystems Contractor) 02/2017 - Present

Lead IT personnel on site supporting 100 plus users in a manufacturing environment

Working in a SLA driven environment

Using Active Directory to manage user, groups and computers

Working with SCCM 2012 to install applications on end user computers

Using Service Manager to track open tickets

TCP/IP Networking Configuration and Troubleshooting

Responsible for hardware repairs and support calls with different vendors

providing user awareness training to end users

Working in a Windows 7/8 environment supporting desktop\laptop and mobile devices

Hardware inventory and asset management

Working with server 2008

Configuring and Troubleshooting Network printers\scanners\copier\fax machine, Cisco VoIP Phones and Cameras

Monitoring Conference rooms

Take part in project planning and development

Systems Admin, Plexus Engineering Solutions (TekSystems Contractor) 02/2016-02/2017

Desktop Support for Engineers (Software Engineers, Mechanical Engineers, Hardware Engineers, Product Engineers, Project Managers and Administrative Task).

Using the ticketing base system (Service Now) to track and resolve open tickets, creating hardware and software request and updating the knowledge base

Use of Remote Desktop

Using System Center Configuration Management (SCCM) to deploying software to end user’s computers upon request as well as managing client machines using SCCM client center

Working with Active Directory to manage computers, users and groups.

Working with SharePoint managing I.T inventories and I.T Lifecycle. Creating purchase request for PC Refreshers and other I.T equipment’s.

Working within a Windows 7 environment

Troubleshooting CAD tools such as Solidworks and Windchill

Troubleshooting software issues such as Outlook, OneNote, Excel, Adobe Acrobat

Working with and Troubleshooting Citrix

Troubleshooting network interfaces, VPN connections, repairing data jacks, connecting Ethernet cables to patch panel, using a Punch Down tool and Toner Probe, Terminating CAT5e & CAT6 cables

Installing Xerox printers and Plotters

Troubleshooting hardware issues of laptops, desktops, tablets, monitors, VOIP phones, printers, projectors, cameras, replacing keyboards, hard drives, RAM

Installing LiteShow 4 in conference rooms

Monitoring conference rooms and ensure all devices are fully functional and also proper cable management in each room

Work with IStar security badge controller, (I have work with Technicians from Simplex Grinell to get these set up inside the company. Integrating the new IStar controller with our existing C-Cure controller)

Office Clerk, Deluxe Construction, 09/2012-10/2015

Prepared quotations/estimate for jobs while at the same time ensuring it is done in an cost efficient and effective manner to out run our competitors

Prepared invoices and billing

Answering phone and greeting clients

Record and retrieved files

Organize mail and emails

Prepared timesheets for equipment used on jobs for example, The excavator, Tractor, Compressor and other various equipment as well as preparing the payroll checks

References:

Ryan Kehl

IT Manager

Plexus Corporation

920-***-****

ac138j@r.postjobfree.com

Marty Skinner

Systems Administrator II

Plexus Engineering Solutions

919-***-****

ac138j@r.postjobfree.com

Alex Kinyara

Lead Instructor Raleigh Campus

MyComputerCareer

919-***-**** (O)

ac138j@r.postjobfree.com

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