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Customer Service Manager

Location:
San Marcos, TX
Posted:
September 01, 2017

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Resume:

Derrick D. Jackson

*** ******* ***, *****, ** *8664 (C): 512-***-**** ac137c@r.postjobfree.com

https://www.linkedin.com/in/derrick-jackson-msle-b9a73a7

Core Qualifications

Over 10 years of management, human resources, staffing, and sales experience. Capable experience in various computer applications including, but not limited to: Microsoft Office Suite, Lucent, Avaya, and People Soft. Easy adaptability to change in adverse environments. Critical thinker who can analyze and intellect. Proficient knowledge in a number of Applicant Tracking Systems including but not limited to Ultra-Staff, Temp-Works, and Taleo.

Skills

Recruiting and selection techniques

Excellent interpersonal and coaching skills

Applicant Tracking software

Hiring recommendations

Talent assessments

Proficient communicator

Fluent in creating search strings and other Boolean based searches

Innovative and creative, and constantly looking for ways to find top talent, leveraging social media and other methods to find top talent and market positions

Proffesional Experience

Senior Recruiter 05/2013 – 8/2017

ChaseSource -Austin, TX

Served as the primary contact for over 200 newly hired temporary employees

Recruited, screened, scheduled, interviewed, and placed candidates in various job industries such as call center, healthcare, and light industrial positions

Successfully hired and retained over 600 employees with less than an all-time low 15% attrition by selling the benefits of a Temporary to Permanent or long contract assignment, based on each client’s need yielding a 5M profit

Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments

Filed multiple customer service call center positions for industries such as transportation, healthcare, retail sales, and employee benefits

Follow-up on all existing business to ensure retention, quality control, and development of new business

Ensured compliance with EEO, immigration, I-9, wage and hour and all other federal /state laws through employee onboarding

Proactively sought new avenues to infiltrate client areas and attract candidates

Senior Assistant Manager 11/2012 – 5/2013

Tiger Financial – Austin, TX

Managed high volume of financial activity in a fast-paced, risk-based corporate environment.

Identified and investigated variances to financial plans and forecasts by interpreting results

Reviewed and edited loan agreements to ensure accuracy

Maintained friendly and professional customer interactions

Trained, coached, and mentored staff/new hires

Cashed large and small checks, verified endorsement, reviewed proper identification and ensured validity

Staffing Branch Manager 01/2011-5/2012

MDT Personnel - Austin, TX

Developed and managed the overall success of the branch operations to increase sales and profitability while ensuring excellent customer service

Assessed local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch

Managed of branch’s P&L and collections

Networked within the local community to build business and visibility

Negotiated and establish clients’ billable hour rate per temporary employee based on established credit parameters

Oversaw and assist with the day to day operations of the branch, including recruitment, hiring, and placement of temporary employees

Supervised branch support staff, including coaching and developing individual talents and helping them to meet their professional goals

Recruiter/Business Development Manager 12/2007–12/2010

Certified Companies- Austin, TX

Negotiated a new client contract that netted 250K in revenue within 90 days

Facilitated a new client deal that generated over 750K in revenue within the first year

Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments

Screened potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments

Developed negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Proactively sought new avenues to infiltrate client areas and attract candidates

Recruited, screened, scheduled, interviewed, and placed candidates

Worked closely with external customers regarding candidate assessment tools and recruiting best practices

Call center, healthcare, light industrial, construction, professional, and direct hire recruiting experience

Education and Training

Masters of Science in Organizational Leadership and Ethics June 2012

St Edward’s University -Austin, TX

Bachelor of Science, Business Management August 2004

University of Phoenix – Houston, TX

Military

US Navy 1990-1997

Honorable Discharge

Activities/Organizations

St. Edwards University Alumni, Member

University of Phoenix Alumni Association, Member

National Association of Black Accountants, Board Member- Secretary

National Association of Black Accountants, Board Member- VP Membership



Contact this candidate