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IT Management

Weston, Florida, United States
April 30, 2019

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Fernando J. Navarrete

Weston, Florida, ***** USA 754-***-****


Accomplished, multi-skilled senior IT professional with outstanding record of success developing, implementing and managing cost-effective technology solutions across major organizations in Asia Pacific, US, Central America, Caribe and South America. Extensive knowledge in supply chain management, ERP, CRM, telecommunications in wireless, petro-chemical and food manufacturing sectors. Trusted business partner, effectively establish and sustain positive relations across diverse I multi-discipline groups. Fluent in English / Spanish & Portuguese, other areas of strength include:

IT Operations Management

Effectively align technology solutions and business needs

Strategic planning, systems implementation, shared services expertise,

BI, QA and change management.

Financial / Commercial Acumen

Well versed in financial management, forecasting, budgeting, capital planning and cost containment methods.

Adept at developing SLA’S/ proposals and defining commercial viability for product and delivery


Recognized for developing and maintaining cross functional teams in diverse multiple regions.

Notable ability to establish consensus among divergent stakeholders.

Program / Project Management

Proven ability to manage complex IT projects from inception to completion within specifications

Stakeholder Management/Consulting

Notably reach out to stakeholders with divergent agendas and preferences to avoid or minimize project delays

IT Operations Management & Business Process Improvement

Superior technical management skills coupled with commitment to excellence and process optimization

Knowledgeable in complex ERP/WMS systems implementations and shared services environments.


Brightstar Corporation – Miami, FL 2006 - 2017

Brightstar is a global services company providing solutions to Manufacturers, Operators, Retailers, and Enterprises serving the wireless industry in over 50 countries.

Sr. Manager IT, Latin America North (LAN) Region (2012-2017)

Managed, coached and supported a team of 24 professionals in 7 countries within Latin America North & Caribe accountable for IT assets and regional services. Defined and controlled a $1.4M IT Opex/Capex regional budget.

Supported business growth, implemented standard IT solutions and integration platform; worked closely with BPM to implement processes.

Implement Buy Back & Financial Services Solutions in Puerto Rico for customer Claro, helping the lunch of iPhone 6/7 and Samsung

Rolled out Enterprise ERP, WMS and Customer Integrations in Ecuador and Colombia on time and budget

Regional IT ERP Implementation Manager / Brightstar Logistics PTY Ltd (2011 – 2012)

Defined regional architecture for the ERP Core. Successfully deployed and oversaw the ERP roll-out in Vietnam and Thailand, and managed a budget of AUD$ 3M.

Led and supported a team of 30 multi-discipline professionals from India, Malaysia, Australia and Thailand; developed and maintained a highly effective and collaborative team.

Brightstar NZ Ltd – New Zealand

IT Manager (2010 – 2011)

Promoted 3 times while at Brightstar NZ.

As IT Manager served in a consultative capacity to internal and external stakeholders on IT Management and Business Process fully engaged in maximizing business growth Telecom market.

Led a team of 10 professionals, maintained IT SLAs and KPIs, defined and controlled IT Budget NZD $800K, and grew business and new services.

IT Systems and Solutions Manager (2010)

Entrusted with additional responsibilities based on an excellent understanding of the Microsoft Dynamics Solomon ERP, BizTalk interface, Supply Chain Optimization, B2B/B2C Web portals, Radio Beacon WMS systems, both functionally and technically. Defined data extraction, reporting, analysis and overall business intelligence from all available solutions and data sources. Oversaw Infrastructure/Network, Systems, Applications, customer support (Help Desk) and incident resolution management. Led a team of 8.

IT Solutions Development Manager (2009)

Gathered, analyzed and documented requirements from internal and external customers. Served as Lead architect of solutions to meet customer requirements. The solutions being designed will principally be for Brightstar’s ERP, WMS and related systems. Lead small local team of developers and external resources as required to successfully communicate and accomplish deadlines and obtain cost-efficient results. Support pre-sales team in technical meeting with customer IT team by explaining solutions and integrations available.

IT Manager / Brightstar Brazil (2006 – 2008)

Managed a team of 6 and collectively supported 15 shared services staff. Controlled a IT budget of US$1M, ensured business continuity and developed new solution for customers and oversee infrastructure projects in Sao Paulo, Campinas, Sorocaba, Brasilia and Belo Horizonte. Accountable for ERP administration, vendor management of hardware and services, renegotiation of telecommunication links with Telefonica, cellular phones, and land lines saving 10% of Opex YoY.

Setup a green field production warehouse, installing 82 DELL Servers, for application, databases, IIS, Provision, WTS, file and print servers.

Successfully implemented:

oCISCO VoIP solution for approximately 200 users generating savings in international call between Brazil and corporate offices in Miami.

oWarehouse Management System (WMS) and Transport Management System (TMS) for major telecommunication operator (TIM Brazil) including integration with their SAP.

Experience prior 2006

AGA Gas – Ecuador

LATAM Regional Back Office Support Manager

Tecnología Avanzada del Ecuador

Senior Consultant

Villaseca Holding - Ecuador

Senior Consultant

EDUCATION & Professional Development

Catholic University, System Engineering, Guayaquil, Ecuador – Bachelor Degree

ABC Junior College, Associate degree in Business Administration, Guayaquil, Ecuador

Project Management / Multiple Business Courses

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