IT director

Howard R Shirley

**** ** ***** ***** ***** #****

Miami, Fl 33125

Home Phone 786-***-**** *********@*****.***

IT Infrastructure Director/Manager

Hands-on technical executive leader with over 10 years’ experience building and managing technology product, architecture, innovation, engineering, infrastructure, operations, development, QA, security, strategy and R&D teams in complex high profile projects. Strategically and cost effectively utilize technology in alignment with corporate goals. Consistently improve delivery times and service levels while reducing costs. Excel at strategic planning, building high-performance teams, project management, and implementing best practice methodologies and continuous improvement programs. Excel at strategic planning, building high-performance teams, project management, and implementing best practice methodologies and continuous improvement programs.

Education and Certifications

FLORIDA INTERNATIONAL UNIVERSITY, Miami, Florida

Master of Science Information systems

FLORIDA INTERNATIONAL UNIVERSITY, Miami, Florida

Bachelor of Science in Information Technology

Certifications

CompTIA A+

MCSA- Microsoft Certified Solutions Associate Server 2012

VCPv5 – VMware Certified Professional

CISSP – Certified information Systems Security Professional

CISA-Certified Information Systems Auditor (Enrolled)

CEHv8- Certified Ethical Hacker Version 9 (Enrolled)

Benchmarks & Milestones

Implemented rigorous testing environment for ERP software decreasing software defects by 50%.

Consolidated and stabilized servers improving hardware uptime from 70% to 99%.

Integrated new network infrastructure leading to improved organization wide communications.

Created a range of documentation disseminated among staff designed to increase security and meet the standards of the Sarbanes-Oxley Act of 2002.

Cut licensing costs by 40% with strategic forecasts and negotiating for enterprise-level agreements and the use of SaaS.

Collaborated with senior management to develop company first-ever long and short term technical strategic plan.

Played essential role in the deployment of new technologies resulting in increased organization competitiveness.

Slashed IT budget by 25% by negotiating terms with venders and fees, while ensuring the continuation and enhancements of services

Professional Experience

Regional One Inc Miami, FL 2015-2017

Worldwide purchaser, lessor and seller of aircraft, aircraft parts, engines and engine parts worldwide.

Director, IT Infrastructure and security

Senior Technology Executive responsible for all enterprise-wide information systems & technology including software development, infrastructure, help desk, web design, Ecommerce, Project Management Delivery, and on-line content and delivery of scholarly publications. Consolidated various technology functions across the Press and reorganized the Information Services group into functional departments. Manage a ten-person team supporting more than 14 locations and 200 users in a rapidly changing environment. Designed and Implemented infrastructure improvements including data center consolidation/co-location, server virtualization (VMware), Centralized Storage EMC (Dell), Azure/AWS, mobile computing and disaster recovery. Primary efforts include leading the design, implementation and alignment of the Information Security Management System based on the ISO/IEC 27000 series standards. Supervise remote teams responsible for 24/7 security monitoring, patching, event logging (SIEM), identify and access management (IAM), vulnerability management, auditing, incident response, and enterprise compliance with applicable federal laws and regulations. Also asked to manage inventory, operating budget and direct activities of staff. Challenged to improve productivity and reduce costs through improved uses of technology.

Compliance: Worked closely with the President, researched, mapped and implemented the NIST CSF into the Regional One Information Risk Management portfolio

Compliance: Implemented compliance and policy adherence companywide to ensure SOX and FAA guidelines are exceeded.

Implementation: Successfully built a new data center to maintain the functions of three organizations within the same facility.

Eleven, INC. Raleigh, NC 2011-2015

Eleven is a full-service, integrated communications agency, brand studio, and innovations lab.

Director, Information Technology

Managed the IT Department of a medium-sized independent consumer based advertising agency. Served as primary engineer for all IT components of full office move including: - Vetting and hiring vendors, managing timelines, purchasing and deploying hardware and managing construction of server room, conference room A/V and all data infrastructure. Virtualized all internal systems utilizing VMware while managing all technical operations, performance and security solutions and services supporting the commercial and corporate enterprise architecture and environment configurations, including all Cisco Meraki networks, data centers, Windows servers, SAN EMC storage, integration, PCI certification, disaster recovery / business continuity and supporting enterprise services. Troubleshot hardware (PCs, printers, disk drives, etc.) and manages repairs of equipment that malfunctions. Operated and supported the Avaya telephone system and related components. Managed and maintained of all aspects of servers, computers and printers including all user access and account maintenance. Managed property level security including anti-virus updates, patch management and backups. Deployed JAMF Suite, which greatly improved Apple hardware fleet management as well as creating an employee 'app store.' This reduced service desk tickets and allowed for a more agile service delivery process. Ensured that Senior management had realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and hotel support/needs requirements.

Implementation: Managed migration of in-house email and calendaring solution to Google Apps hosted platform. By migrating to a hosted solution, greatly reduced email downtime and was able to introduce archiving.

Process Improvement: Deployed a disaster recovery solution that cut RPO to 24 hours and RTO to 1 hour.

Westchester Hospital Miami, FL 2009-2011

Westchester General Hospital offers a broad range of services that include: Intensive Care, Emergency Services, Surgery, Orthopedics, Urology, Gynecology, Plastic Surgery and around the clock Diagnostic Ancillary Services.

manager, IT and ServiceDesk

Regularly displayed communication skill via engagement with managers across the organization. Collaborated closely with multiple stakeholders while executing process improvements creating increased company revenues via cost reduction. Managed a team of a total of 8 people with customer support/troubleshooting and user workstation

configuration. Took lead in the implantation of proper HIPPA controls. Created the basis for future company growth by implementing redundant storage arrays and virtualization. Implemented mobile device management and standardized mobile communication servers to improve company-wide communications. Improved budget spending and oversight through ITIL process evaluation and restructuring. Established an IT Advisory Board to improve the integration of IT into standard business operations; standardized hardware/software vendor contracts/utilization. Improved end-user and IT training for better efficiency.

Project Management: Planned and executed the deployment of Work Stations on Wheels (700+) across multiple hospital and urgent care locations while also providing technical support for users.

Security: Proactively worked toward the encryption of data and DLP by implementing emailpros in compliance with all the requirements of HIPPA

Innovation: Implemented VOIP, Cisco ASA devices, fiber WAN lines for data/voice integration improving data quality while simultaneously lowering costs.

National Oceanic and Atmospheric Administration Miami, FL 2005-2009

NOAA SEFSC is responsible for scientific research on living marine resources that occupy marine and estuarine habits of the continental southeastern United States

Engineer, Technical Support

Partnered System administrators to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions. Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.

Server Optimization: Planned migration of ERP Application server for move to Raid 1/0 configuration catapulting query processing time.

Incident Management: Closed 95% of trouble tickets on the first call without escalation.

Service Level Management: Cut Incident callback rate by 12% by using technical analytical and communication skills to accurately identify user needs, providing effective solutions as well as educating users.

Technology Proficiencies

Protocols:

Secure Shell, FTP, VPN, Active Directory, Identity Management, Cloud Management, GPO. BGP, OSPF, DHCP/DNS.

Operating Systems / Software:

Component Control Quantum, Crystal Reports, Microsoft Project, Connectwise, Eclinicals, Manage engine, LabTech, Mimecast, Office 365 Suite, KRONOS, Load balancing, Splunk, Veeam, Azure, Citrix, VOIP, NextGen, Zendesk, Bomgar, Sysaid, Meraki, IIS, VNC, VMWare, Linux, Windows OS, Windows Server 2008, Windows Server 2012, SaaS, Change Management.

Hardware:

IBM AS400, HP servers and switches, Dell EMC, CISCO

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