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Customer Service Medical

Kernersville, North Carolina, 27284, United States
August 30, 2017

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**** *********** **** *****, *******-Salem, NC 27107

Phone: 336-***-****/


Leadership: I have provided one-on-one training at each of the seven workstations, also cross-trained to increase productivity for about 30 employees.

Detail Oriented: Prepared schedules for 30 employees on a weekly basis managed inventory to control costs and made accurate deposits.

Communication Skills: Interact with customers at Home Depot. Help determine customers home project needs. As a cashier, handle transactions with good customer service.

Helping Skills: At Dell, motivated a team of five to work together to build computers with accuracy to reach our quota for each day.

Training: New employees, orientations, interviewing, and hiring new employees. EDUCATION

Forsyth Technical Community College Winston-Salem, NC Associate in Applied Science Medical Office Administration December 2012 Outpatient Billing Certificate December 2012

Advanced Coding Certificate December 2012

Medical Office Receptionist Certificate July 2012

Randolph Community College, Thomasville, NC

Medication Aide February 2009


Medical Office & Administration

• Answer telephones and direct calls to appropriate staff

• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

• Maintain medical records, technical library, or correspondence files

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff

• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer

• Receive and route messages or documents, such as laboratory results, to appropriate staff

• Transmit correspondence or medical records by mail, e-mail, or fax

• Perform bookkeeping duties, such as preparing and sending bills, and keeping financial records

• Checking patients in and checking patients out of the office

• Computer software includes; Microsoft office, Excel, word, power point, access, and outlook.

• Ordering inventory and maintaining inventory

Food Services & Material Handler

• Materials handler orders and receives in product to deliver the product to the floor

• Perform various financial activities, such as cash handling, and deposit preparation

• Resolve customer complaints regarding food service

• Compile and balance cash receipts at the end of the day or shift

• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards WORK HISTORY

McDonalds Assistant Manager Winston-Salem, NC 05/2016-Present Walmart Department Manager Winston-Salem, NC 04/2015-05/2016 Medical Treatment System Office Assistant Kernersville, NC 04/2014-11/2015 Novant Health Administration Specialist II Winston-Salem, NC 03/2013-04/2014 Home Depot Customer Service High Point, NC 12/2005-04/2014 Dell Computer Assembler Winston-Salem, NC 07/2005-11/2009

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