Customer Service Sales
Resume:
Maria Luisa L. Ferrer
Pomona, CA *****
ac12zr@r.postjobfree.com
SUMMARY OF QUALIFICATION
Proven expertise in a fast paced, complex environment
Communicate effectively in writing and verbally
Microsoft Office (Word, Excel, PowerPoint, and Outlook)
SAP
Salesforce
Constant Contact
Type 45 WPM
Ten Key: 8000 KPM
Time Management
Solving Problems/Analytical Skills
Excellent Customer Service
Interpersonal Skills
Extremely organized, detail oriented, ability to multi-task
Works well under pressure, able to meet deadlines, willingness to learn
PROFESSIONAL HISTORY
Inside Sales Representative, EverFocus Corporation, Duarte, CA 01/2014 – 02/20/2017
Respond to request from customers for information such as price and product availability
Create RMA (Return Merchandise Authorization) for credit, exchange, or warranty repair
Assists in order entry in SAP and provide Tracking No. to customers
Assists Regional Sales Manager in project registration and scheduling product training
Prepare letters to clients using mail merge
Remains knowledgeable and up to date on changes and developments by attending meetings, sales events, and trainings
Generate revenues by working closely with Managers, distributors, and dealers on projects
Maintain and expand client database in my territory and updating customer information in SalesForce and Constant Contact
Perform general office duties such as answering the phone, provide invoices as requested, sends flyers, etc.
Travel to attend expo and meet with customers
Marketing Assistant, Administrative/Customer Service Support, Sales & Marketing, M.C. Gill Corporation, Manufacturer of Composite Materials for Aerospace, El Monte, CA 10/2003 – 03/2013
Provided services to commercial aircrafts and aerospace industries, e.g., process quotes, order placement, shipping and account information
Strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Coordinated meetings and book conference room utilizing Microsoft Outlook
Assisted in internal and external activities which includes audits, meetings, and company events
Prepared, filed, and updated documents, e.g. Vendors Agreement, contracts, and other related documents
Rectified and resolved a variety of complex inquiries and issues such as damages, shortages, or non-conformance to specification
Corresponded with carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
Coordinated with carrier representative and shipping department regarding shipping documents including Bill of Ladings, invoices, test reports, and other related documents
Provided potential and existing customers with product samples and catalog
Emailed Order Acknowledgement/Confirmation to customers
Coordinated and expedited orders as necessary
Communicated with Quality Control personnel on any returns such as quality issues
Forwarded all packaging and product specs to Production Control
Processed monthly consignment report for billing purposes
Managed paper and electronic filing systems, recording information, updating paperwork, or maintaining documents
Provided proforma invoices for CIA (Cash In Advance) customers
Assisted in setting up new accounts
Arranged for repairs when equipment malfunctions
Managed phone system demonstrating proper phone etiquette
Prepared refreshments and catering needs for visitors
Managed travel expense report for the Vice-President of Marketing
EDUCATION
Computer Office Technology, Certification of Completion, Mt. San Antonio College, Walnut, CA
Bachelor of Science Degree, University of Santo Tomas, Manila, Philippines
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