Licensed Practical Nurse
Resume:
Joseph Trzaska
CT License #*****
******.*******.***@*****.***
http://linkedin.com/in/jtrzaska
*** * **** **, **** Haven, CT 06516
I am a recent graduate of Stone Academy’s LPN program. My experience includes the elderly, individuals with dementia, rehabilitation settings, and adolescents and adults with intellectual disabilities. My customer service skills are excellent. I interact with empathy, friendliness, and knowledge; if I do not have the answer, I will find it. I am not satisfied until my job is done and the client is content. In my free time, I enjoy reading, games, and trying to fix things, as I am rarely without my multi-tool.
EDUCATION
Stone Academy West Haven, CT 2017
LPN (High Honors)
Springfield College Springfield, MA 2007
BS Human Services (Summa Cum Laude)
Dutchess Community College Poughkeepsie, NY 2001
AS Liberal Arts and Sciences (Honors)
PROFESSIONAL EXPERIENCE
Advanced Behavioral Health, Inc. Middletown, CT 2016-present
Therapeutic Support Staff
●Work individually with clients on the Autism Spectrum and in foster care
●Demonstration and instruction on appropriate behavior in the community
●Submit and maintain documentation on goals, progress, activities, and expenses
Acuity Brands Wallingford, CT 2011 – 2015
Customer Service Representative
●Answered customer calls and provided general and specific product assistance
●Handled two company regions, covering the Northwest, Midwest, and Central US
●Provided agents in my regions with product and process knowledge, and prioritized urgent customer needs directly to the factory
●Developed and maintained an online customer satisfaction survey for my team
Comcast Cable New Haven, CT 2008 – 2011
Communications Technician
●Installed cable services, following NEC and OSHA guidelines
●Instructed customers on usage and possible upgrades
●Troubleshot interruptions in service and resolved customer service complaints, leaving customers satisfied with their service
Chapel Haven, Inc. New Haven, CT 2004 – 2008
Support Coordinator, Community Mentor
Assisted adults with intellectual disabilities to learn and maintain independent living skills, including money management, grocery shopping, public transportation, and scheduling of work and recreation
Administered medications while teaching responsible medication management
●Trained staff in Red Cross Adult CPR and First Aid and maintained company records of staff certifications
PROFESSIONAL EXPERIENCE (CON’T)
Putnam ARC Carmel, NY 1999 – 2003
Residential Counselor
Assisted adults with intellectual disabilities, many with co-occurring psychological diagnoses, with activities of daily life including chores, money management, hygiene, and community integration in a residential group home setting
Provided transportation for residents to work, program, and recreational activities
Administered medication, occupational, and physical therapy regimens per doctor's and therapist’s orders
Supervised and trained new staff and mobile counselors
VOLUNTEER EXPERIENCE
Red Skye Foundation Bethany, CT 2014-present
●General maintenance, fence repair, animal feeding, seasonal cleanup, and stall maintenance
●Assisted with fundraising including: networking, facilities set up, parking coordination
CERTIFICATIONS & LICENSES
Licensed Practical Nurse - #40922 CT DPH renew 6/30/18
Mental Health First Aid USA - National Council for Behavioral Health exp 6/24/20
Healthcare Provider- American Heart Association renew 03/18
Basic Life Support- American Heart Association renew 02/18
Heartsaver First Aid- American Heart Association renew 01/18
Driver’s License - #188067501 CT DMV exp 6/12/22
PROFESSIONAL MEMBERSHIP
Phi Beta Lambda 2016 – 2017
Member, Service Award
Please Note
I am eligible to participate in the On-the-Job Training program funded through American Job Center. This program provides an employer with significant reimbursement (as high as 50% of a new hire’s salary) for hiring and training new employees. To find out more about this program, please contact Fred Pratt, Business Services Specialist, at 203-***-**** x289, or go to www.workforcealliance.biz.
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