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Business Analysis, IAM

Oakland, New Jersey, 07436, United States
August 30, 2017

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Robert Dente

** ****** *****

Oakland, NJ *****

Cell: 201-***-****

A senior business systems analyst specializing in the information security area of identity and access management, with demonstrated experience in software management, including requirement elicitation, functional design, testing, and product support. A detail oriented and quality minded individual with excellent interpersonal skills and team building abilities.

United Parcel Service (UPS) 2000 – 2017

Senior Business Systems Analyst

Information Security - Identity & Access Management (5 years)

oManage staff of five business analysts for work assignments (planned and un-planned), career development, quality performance reviews, time/attendance, etc.

oBusiness owner of in-house software for request, approval and provisioning of user credentials, and access to applications, databases, and security groups.

oProvide subject matter expertise on enterprise-wide projects involving identity and access management of employees and contingent workers via IBM Security Identity Manager (ISIM).

oLog, review and set priority of requests for product enhancements in Microsoft Team Foundation Server.

oSchedule and lead requirement elicitation work sessions and interviews.

oWrite and publish meeting minutes, action items, key decisions, and follow up on open items.

oPerform routine audits of privileged access roles using SailPoint IIQ software.

oRespond to audit inquiries, when requested by internal and/or external SOD/SOX audits.

oProvide second level support for RSA SecurID two-factor authentication credentials and tokens.

oManage support site for RSA SecurID. Site developed using Madcap Flare.

oPlan initial setup and long term integration of users acquired through mergers and acquisitions.

Customer Relationship Management / Supply Chain Solutions (9 years)

oBusiness analysis in supply chain solutions area supporting Emcon 2000 (E2K) freight shipping system and Supplier Management – Global Business Systems Purchase Order (GBSPO) system.

oCreated iRise software simulation for the E2K Ocean Efficiencies project.

oPerformed gap analysis of Supplier Management Replacement project for internal product versus the proposed external vendor solution (GT Nexus).

oResponsible for the elicitation, analysis, and documentation of business, functional, and request for change requirements in Siebel Enterprise Contact Management (ECM), Tellme Interactive Voice Response (IVR), Computer Telephony Integration (CTI) and Center Label Printing (COPS).

Other UPS Assignments (2 years)

oBusiness Analysis for Electronic Billing and Payment (EBPP) to UPS customers (UPS Capital).

oBusiness Analysis for UPS WorldShip software, including functions for hazardous materials handling and interfaces to billing systems.

oHoliday Operations – Served as Helper Coordinator (25 employees), Driver Helper, and Driver.

Hertz Equipment Rental 1996 - 2000

Sr. Systems Analyst

oElicited requirements for the maintaining of the Equipment Rental Counter System through the main areas of use: Operations, Sales, and Marketing.

oPerformed site surveys and due diligence reports for potential acquisitions in USA and Canada.

American Home Products (Pfizer) 1993-1996

Operations Analyst

oLed and reported on corporate-wide purchasing councils to consolidate $50 million in purchasing of technical commodities, saving $4.5 million in one year (1995).

oParticipated in negotiations of national agreements to reduce supplier base, and leverage additional savings by adding volume from newly acquired companies to purchasing agreements.

oLed a Value Analysis team to eliminate excess cost in the use of and purchasing of printed forms.


Ramapo College of New Jersey

oBachelor of Arts, Economics, 1992

oMinor: International Business

Professional Development & Conferences

oGartner: Identity and Access Management Summit: 2014, 2015

oRSA Conference: 2016

oMadcap Madworld: 2015, 2016

oDale Carnegie Course: 2005

oDale Carnegie Leadership Advantage: 2013

Volunteer / Memberships

oNew York / New Jersey Trail Conference – Member, supporting local hiking trails

oBraves Marching Band Association – Past President, Parent club supporting HS marching band

oNational Eagle Scout Association – Member

Application Technologies

oMadcap Flare – Web site authoring tool for online help and technical documentation

oiRise Studio – Software simulation creation

oSailPoint IIQ – Identity and Access Management audit

oJama – Requirements management

oHP Quality Center – Test script writing, execution and requirement traceability

oMicrosoft Office, Visio, Project, SharePoint

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