Delivery Executive Client Engagement Lead Business Strategist Thought Leadership

Accomplished Senior Delivery Executive with over 27 years of technology experience in the service industry.

Global Delivery/Account Management experience for one of the top tier investment banking firm in US, managing global delivery model with an annual revenue up to $ 20 Million

Business strategist – Expertise in aligning the business goals with technology solutions to drive process improvements, competitive advantage and improve the bottom-line gains

Expertise in driving diverse IT initiatives through strategic planning, proactive project management, optimized resource utilization, decisive leadership, dynamic and business development to define and achieve organization objectives

Excellent client relationship management, negotiation skills, team building and people management skills combined with solid technical knowledge

SKILLS

Global Delivery Management

Program Management

Budgeting and Forecasting

Financial Services, Insurance

Hospitality, Health Care

High Performance Tech Solution

Account Management

Strategic Planning

Value Added Solutions

Client Relationship Management

Technology Leadership

Cross Functional Teams

EXPERIENCE

Delivery Director – East Coast, 07/2014 - Current

Infostretch Inc

“Delivery Director” and “Engagement Lead” for the East Coast clients, leading a team of Delivery/program managers and SMEs. Key responsibilities include:

Built and managed global delivery organization in the East Coast – USA.

Worked with the practice teams within Infostretch to coordinate solution development / POCs / Proposal building / SOW / Resource planning to ensure project success.

Built strong C level relationships to ensure strategic and long-term alignment of goals. A trusted advisor to the clients.

Worked with key decision makers across client organization. Established, maintained and built relationships with C level executives. Leveraged these relationships to identify new opportunities around solutions in the portfolio of offerings.

Developed, implemented account plans resulting in exceeding targets (on Avg. 15% above target) and expansion with new service offerings. (DevOps & Cloud)

Prepare and update monthly forecasts, conduct quarterly business reviews and track financials to annual budget versus forecast.

Global Delivery Manager, 02/2012 – 6/2014

NTTDATA@Goldman Sachs

Manage global delivery at Goldman Sachs account, one of the premier clients. The portfolio of services include application development & management; product implementation and support; advisory services and supplemental staffing for various client organizations. Worked directly with MDs and client management / sales and achieved significant account growth targets

Key Highlights and Accomplishments:

Managing Global delivery for $ 20 Million account with 225 resources located in six different locations globally in US (NY, NJ, SLC), UK (LN), India (Bangalore & Noida)

Business areas across Treasury, Product & Pricing, Client Reference Data, Private Wealth Management, Financial Risk Technologies, Global Compliance, Human Capital Management, books & records and trade processing (middle to back office) groups

Provide technical leadership, identify strategic solutions to business problems

Spearheaded the service consolidation program for Tech Ops BU. This program saved $ 800 K annually for client and an additional saving of 14% was accomplished the following year. This resulted in winning new business of $ 1.1 Million in the same group and other areas through the client references.

Played key role in contract negotiations and increased the customer satisfaction over the years through successfully delivering the agreed services and providing thought leadership that resulted us to partner with client

Mentored and coached several employees that went on to receive promotions to Project Management roles

Added wins in new areas to NTTDATA footprint in Private Wealth Management, Financial Risk Technology, Market Data Management, AML compliance business unit

Maintained excellent relationships with the senior VPs and MDs

Met and exceeded the GM stretch targets of 3% and more over the years through implementing operational efficiencies, pyramid correction and rate negotiations etc.

Established the account level COEs (Center of Excellence) for Java and Mobile technologies. Establishing the Business Analysis and Big Data COEs

Implemented a program to proactively identify efficiency ideas by individuals in their work groups, create business case for client and implement the selected ideas

Providing delivery and technology oversight for projects in Market Data Management (MDM), Liquidity Risk areas

Sr Program Manager (Corporate Treasury & Product n Pricing Domain), 02/2003 – 3/2013

NTTDATA@Goldman Sachs

Setup & Manage a team of 35 global team members spread across NJ/SLC/NYC & Bangalore (India).

Manage a payment critical systems 24/7 across (NYC, Mexico, London, Zurich, Hong Kong, Singapore, Tokyo & India)

Implement proven Service, Delivery & improvement methodologies which were then implemented across the BFSI clients.

Implemented many regulatory requirement projects, application/server uplift among various user driven functional enhancement projects.

Take product management ownership; provide SME advice to the business & tech across division.

Architect/Project Manager (OMS - Stock trading (ECN), 02/2001 – 1/2003

Keane@Instinet/Thomson Reuters

Instinet – Thomson Reuter’s company has an electronic trading network (ECN). We maintained the Order Management system (OMS), OMS is a core application that generates more than 500 Million dollar in revenue for Instinet.

Responsibility included:

Team Size (8)

Responsible for the Transition (IN) phase.

Mentor documentation standards using UML for modeling.

Manage the project construction phases. (VC++, Tibco, Sybase)

Architect/Project Manager (Treasury System), 02/2000 – 1/2001

Keane@JP Morgan

Project manager and member of the architecture team. My role was to manage two teams (Team A and Team B) with 6-8 members in each team. The main objective of the system is to maintain centralized instrument information. Solution features a web-enabled Java multi-tier architecture using XML SAX parser, JSP, Web Logic, EJB, Top link, and Sybase. Use UML for modeling and RUP methodology. Was responsible for the design of a subject manual for the development team, which consists of UML Business Object Model, Implementation Model, Navigation diagram, Class and Sequence diagram using Rational Rose.

Architect/Project Manager (Rating System), 5/1999 – 4/2000

Keane@Moodys

Moody’s plan to upgrade their rating system (AccuRate) from the client/server (C++/Sybase) system into a Web enabled multi-tier architecture using Microsoft’s Distributed interNet Architecture (DNA). The AccuRate application to be redesigned is critical for the workflow, updates, and dissemination of ratings and publications. The primary users of the application are analysts who rate debt. Editors and members of the press desk who participate in processes connected to the rating process also use the application.

Responsibilities include design, development and management of the GUI, ASP (Scripting Objects) and Work Flow Layer. The technical evaluation of the various workflow tools required for the system and workflow recommendation reports to Moody’s management.

Architect/Project Manager (Legacy app modernization), 8/1998 – 5/1999

Intermedia@Houghton Mifflin

Project manager & Architect, upgrade legacy HP3000 mainframe system to a PowerBuilder GUI friendly system. Responsibilities included, analyzing the existing HP system, design, build and document the rewrite system.

Tech Lead (iPortal), 2/1997 – 8/1998

Intermedia@Metlife

Team Leader, responsible for development of application (PowerBuilder & Sybase) comprising of various systems such as Life Illustration, Annuities, future focus, auto quote, home quote for the agents.

Architect/Tech Lead (Multiple App Devs), 10/1995 – 2/1997

AIA – Singapore (AIG Group)

Responsibilities included training the development staff on Client/Server, OOPS methodology, PowerBuilder and PFC, Developed PowerBuilder interface to mainframe system via HLLAPI functions, analyzing the user requirement, design, develop and help maintain various applications, design and document the standard for software development and implementation procedures. Member of the ISO standard committee.

Architect/Tech Lead (Customer Contact Management), 2/1995 – 10/1995

Pyramid Systems@Intel – Singapore

Customer Contact Management System. The system maintains prospective customer’s information for all Asian Countries. Responsibilities included Project estimation and Proposal for the project, analysis of the user requirement, design and develop Project Prototype, signoff User acceptance, develop the logical and physical database model, develop the required stored procedures for the system, develop the coding template for the project in Power builder. Managed the project with MS project. Managed a staff of ~15 professionals.

Various Projects, 1/1990 – 1/1995

India

Projects developed during early stages of my career were assembly lib, C, C++, Clipper projects. I started as a junior programmer worked in many projects such as finance, inventory, banking at organizations such as Citibank, Agfa Gavert Ltd., and Enkay Telecommunications Pvt. Ltd. in India.

In 1993 – I was one of the founding members of a software development company (BizTech Systems) in India which provided technology solutions to the textile manufacturing units. We customized solutions and maintained ERP modules Quotation, Invoice, Sales Order, Production Planning, Stores Maintenance, Inventory, Purchase Requisition, Payroll, Accounting, Budgeting and costing.

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