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Customer Service Professional Experience

Lithonia, Georgia, 30058, United States
August 30, 2017

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Cherie J Pannell

**** ******* ******** ***** ********* Ga 30038 678-***-****

Professional Experience

Thred Up-Duluth, Ga

**/****- *******

Outbound Associate / Packer 2

Pick over 100uph and determine quality of item for order

Pack over 75 uph for orders daily

Trained for inbound position mannequin stylist

Trained in all positions in Outbound

Debt Lost Solutions- Lithonia, Ga

10/2015- 10/2016

Debt Collection Agent

Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units.

Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.

Consistently achieve a 70% recovery rate of billing cycle

Walmart- Lithonia, GA


Customer Service Associate

Processed returns and exchanges

Processed POS transactions (cash, credit, debit)

Answered questions about merchandise, store policies, and ongoing promotions

K.I.P Academy- Lithonia, GA


P.E. Teacher

Organized activities that promoted physical activity among children.

Developed motor skills and physical development among younger children and proper exercise and eating habits among older children.

Adjusted my curricula to adapt to children with disabilities or different physical abilities.

Sonic Drive-In- Lithonia, GA


Crew Leader

Carried and balanced a tray weighing up to 25 pounds.

Delivered and served quality food and beverages to guests in a timely manner.

Displayed the importance of placing guests’ needs first on a consistent basis.

Responded to guest requests in a respectful manner.

Promptly reported complaints to a member of the drive-in management team.

K.I.P Academy- Lithonia, GA

05/2007-08/2007 and 05/2008-08/2008

Summer Camp Counselor

Drove 15 passenger bus carefully and in compliance with traffic regulations

Designed and implemented a weekly schedule for the groups.

Organized and led a variety of small and large group activities each week.

Assisted in maintaining accurate program records including incident reports, logbook documentation, and daily attendance.

Transported students to/from school, and field trips following a planned schedule .


Lithonia High School- HS Diploma


Claflin University - Major in Civil Engineering


*References available upon request*

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