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Customer Service Data Entry

Location:
Atlanta, Georgia, United States
Salary:
40000
Posted:
August 30, 2017

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Debra N. Salters

**** ******** *****, ******* ****, GA 30337

ac12x4@r.postjobfree.com

Ph: 678-***-****

Skills

• Active Learning Service Orientation

• Customer Service Time Management

Experience

Import Logistics Coordinatior Aug

2015-Current

BDP International Atlanta, GA

• Process ISF

• Process Break Bulk

• Track and Trace

• Approve carrier charges (Vanguard/Shipco)

• Process customer invoices,

• Ensure all documents are in Data Management System

• CSSV for seven accounts

Import Logistics Coordinator Aug 2010-Jun 2015

Hellmann Worldwide Logistics Atlanta, GA

• Process ISF, manage arrival notice in-box, create import files from EDI.

• Print documents and match to files

• Confirm ETA/ETD with steam ship lines

• Approve carrier charges

• Updated tracking system for reporting

• Confirm Pod's

• Process customer invoices, manage dispute portal

• Filing, scanning (internal/external documents

• Other duties as assigned by manager

Logistics Coordinator/Customer Service Rep, Nov 2004-Jan 2010

Americold Logistics Atlanta,GA

• Assess carriers and determine the best solution to route order, to maximum service standards and margins when

required

• Managed and review new customer orders/requests and manual data entry when required

• Coordinate with shppers customer service reprenstiatives on exceptions, rust order and order changes

• Manage carrier performance to maintain a mimimum of 95% on-time delivery

• Set delivery appointments

• Researching, data entry, process accessorial request

• Maintain on-going communication wih shipping facilities and carriers to ensure proper execution

• Escalate issure to mamagement as approprieate

• Perform other duties as requested

Import Logistics Coordinator Aug 2010-Jun 2015

Hellmann Worldwide Logistics Atlanta, GA

• Process ISF, manage arrival notice in-box, create import files from EDI

• Print documents and match to files

• Confirm ETA/ETD

• Pay Ocean Freight

• Update tracking system for reporting

• Confirm Pod's

• Process customer invoices, manage dispute portal

• Other duties as assigned by manger

Education

Business Office Specialist

Atlanta Technical College Atlanta, GA



Contact this candidate