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Customer Service Data Entry

Orlando, Florida, United States
13.00 an hr. Minimum
August 30, 2017

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Barreto Jr.

***** ******* ******* **. ******* Fl. 32837

Cell: 407-***-****

Customer Service Supervisor / Business Development Awarded for Key Performer and Star Performance in numerous positions. Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

Three years mechanical training. Basic maintenance and engineering knowledge and experience. Two years technical. Studied ac-dc electronics, networking and microprocessors, wireless and control systems, Networking standards and protocols.

Case Analysis skills and Consumer Resolution knowledge. Maximizing Customer Service Index with controlled tainting of company profits always a factor while maintaining expectations and public image.

Sales Accomplishments:

Earned consistent commendations for exemplary service delivery

(average of 100 guests per shift). Regularly singled out on comment cards for “going above and beyond expectations” and “providing outstanding service and attention to guests.”

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

Key Competencies

Guest/Customer Relations


Customer Acquisition

Referral/Repeat Business


PowerPoint Presentations

Public Speaking

Complaint Handling

Consultative Sales

Sales Reports &


Multiple Programs

Operations Navigation

Inventory Management


ITT Technical Institute Orlando Fl.

44 credits, GPA: 3.0

Awards: Perfect attendance Semesters 1, 2, and 4.

Mid-Florida Technical Institute

Engine rebuild, automotive electronics 1 and 2.

Dr. Phillips High School

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Diploma received.

Work Experience

Walgreens Central Pharmacy Operations Jan. 4 to May 26,2017

• RC, Third Party Resolutions

Identification and Verification of active insurance coverage from our medical files to ensure payment upon dispense of medical supplies and medications, which is the departments primary function. Professional and efficient conversations with Insurance agents, is key to resolution and prompt contact with the awaiting pharmacist. Data Entry

In this department, a PDF of the Doctors original prescription is reviewed for legal and protocol fulfillment of medication label and verification of validity. Sig code course completed.

Aetna Specialty RX Precertification Associate 10/16-12-16 At Aetna I was a Precert Associate, verifying coverage and in network providers of dialysis services and injected meds. This was a contracted position. Egis/Orlando Expressway Authority, Image Review Clerk 9/16-10/16 This position consisted of image manipulation using provided software, to verify and document the violation of toll stations. This was a contracted position. Maaco Paint and Collision Estimator 4/16-7/16

This position consisted of customer service, damage assessment, and entry of repairs using Autotek Software. The system provided necessary man hours, parts pricing and combined with up selling implementation created estimates and proof in writing for insurance adjusters to verify and approve for payment. Optum, Healthcare Accounts 9/13 to 3/16

• Massachusetts HealthCare Data Analyst, This position consisted of research, verification, and data entry within government regulated parameters.

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Processing of Medical Insurance applications and informing them of critical data necessary and /or limitations of their insurance coverage.

• Teladoc Customer Service Representative.. This position consisted of Data entry and collection of medical history and the scheduling of a Doctor Consultation. HIPPA compliance and Verification is always a factor.

• Exactus Pharmacy Solutions Customer Service Agent, assists members order refills, contact doctors for refill authorizations, use CRM to notate accounts and update contact information. Multi tasking online is done on a regular basis. Credit Card entry, account management was done regularly. Knowledge of situations and Services provided by departments is key, to maximize agent productivity and control handle times. Navigate members and walk them through prior authorization steps for Controlled Substance medications and specialty medications.

• Keiser Permanente Annual Enrollment Period Agent is the telephonic enrollment during Annual Enrollment Period. This position was mainly Data Entry and Switchboard or Central Transfer Services.

Dial America, Serius XM Satellite Radio 9/12-9/13

Customer Service and Sales Agent. Upon proper opening and verification, the duty was to get the member to sign up contractually for a package of Satellite Radio service. Multi-task orientated position.

Universal Nissan / Universal Hyundai 6/12-9/12

Business Development Sales Representative was my position here. Conduct surveys to soften property visitors for conversation and conversion to sale. Convince high cost of service recipients to purchase with warranty for quality of ease and concern. Analyze potential client to determine commitment. Activity spreadsheet and weekly reports and follow ups. T.S. Investments / Helping Timeshare Owners 7/10-7/12 Senior Case Analyst was my position here. Timeshare Cancellation Programs was the key in this position consisting of, interviewing clients and notating specifics. Documenting details for CRM entry. Personalized communications was a must. Outbound Sales. Intel Assembly for case building and follow up of client/case progression.

Marriott Vacation Club Golf Guest Services 2/08-6/10 Rental equipment distribution and documenting was a major service provided. Preparation of golf schools and lessons and golf operations was done daily. Guest relations and many other Guest Services courses mastered Marriott Education Online. Difficult clients, unhappy members, unfairly treated guests all need resolution of abrasion. I took many courses to gain knowledge of the expectations and learned quality delivery when speaking. Catering to high demand guests on a regular basis and received many recognitions, bonuses, and awards.

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Typhoon Pressure Cleaning Inc. 1/04-9/07


• Provide pressure washing services to commercial and residential properties.

• Purchase, troubleshoot and maintain equipment and machines.

• Recruit, train and evaluate crew.

• Managed marketing and scheduling.

• Profit and loss reports.

References are available upon request.

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