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Customer Service Manager

Lagos, Lagos, Nigeria
August 30, 2017

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** **** **** ****** ****** Bank Layout, Uyo, Akwa Ibom State, Nigeria

Tel: +234**********, +234**********

Email:, Linkedin: Edidiong Mfon.


I am a Nautical Science graduate with excellent writing and organizational skills, eager to put my excellent skills in Nautical Science into practice on board the ship in a large Shipping company. I am a determined and highly organized person with a strong work ethics and proven ability to co-operate successfully with other people. I always provide a professional approach to work, as well as focusing on customer service. I work very hard and believe my work ethics and beliefs allow me to take on additional responsibilities. Given the opportunity, I believe I would be able to provide a consistent approach to work, and ensuring there is a focus on quality as well as eye for detail.


2015 – 2016 Liverpool John Moores University (LJMU) UK

BSc (Hons) Nautical Science (2:2)

Modules includes: Nautical Science, Contemporary Studies, Maritime Economics, and Port Strategy.

Dissertation: The Challenges of Piracy in Maritime Trade.

Developed excellent analytical skills working with statistical data using SPSS and good written communication skills through research and report writing. Gained a strong understanding in Key navigation issues and legislation and how they are applied within the industry.

2014 – 2015 South Tyneside College, South Shields, UK

HND Nautical Science.

2013 – 2014 AMET University, Chennai, India.

HNC Nautical Science.

2005 – 2010 University of Uyo, Akwa Ibom State, Nigeria.

BSc. (Hons) Microbiology

1999 – 2002 Saint Mary’s Senior Science College Ediene Abak, Akwa Ibom State, Nigeria.

West African School Certificate (W.A.E.C)

1995 – 1999 Community Comprehensive Secondary School (Four Towns) Uyo, Akwa Ibom State, Nigeria. Junior School Certificate

1987-1995 Christ the King Nursery/Primary School, Dominic Avenue, Uyo, Akwa Ibom State, Nigeria

First School Leaving Certificate


2015 II/1 Officer Of Watch (OOW) Unlimited Certification.

2015 Confirmation of Course Completion SQA Higher National Diploma in Nautical Science.

2015 Advanced Certificate of Proficiency in Designated Security Duties.

2015 Training in Advanced Fire Fighting.

2015 Efficient Deck Hand (EDH).

2013 Proficiency in Elementary First AID.

2013 Certificate of Proficiency in Personal Safety and Social Responsibilities.

2013 Oil Tanker familiarization Course.

2013 Proficiency in Personal Survival techniques.

2013 Proficiency in Fire Prevention & Fire Fighting.

2013 Certificate of Proficiency in Security Training For Seafarers with Designated Security Duties.

Seaman’s Record Book and Certificates of Discharge NIG-054014.

Seafarer’s Medical Certificate from NIMASA – 016144 (05/09/16 – 04/09/18)

Seafarers Identity Document (SID) and Receipt of Payment from NIMASA.

National Youth Service Certificate – A002182103 (15/11/11 – 14/11/12).


Communication and Interpersonal Skills

Strong written communication skills enhanced by writing reports at the university. For example, I wrote on the Federation of National Association of Ship Brokers and Agents (FONASBA) that was founded in 1969 to promote and protect the interest of the ship broking and ship agency professions globally, regionally and locally. I also wrote a report on Marine Accident Investigation Bureau (MAIB). This was further confirmed by the British Council that organizes the IELTS Test Report Form (TRF) in which I scored 6.5 as the overall band score in 2014.

Leadership Skills:

Excellent leadership skills demonstrated whilst leading over 100 NIMASA students from Nigeria to AMET University Chennai in India, South Tyneside College in Newcastle and Liverpool John Moores University in Liverpool. Focused on sharing tasks out and also monitoring their progress and welfare.

Proficiency Skills:

Proficient in Microsoft Word, Excel, PowerPoint, Html 5, CSS, SPSS, Survey Monkey etc.

Work well as part of a team or individually.

Hands-on experience in ensuring data integrity and confidentiality by making sure that all safety precautions and systems are in place.

Strong Analytical skills. Able to effectively handle data in a manner that ensures its credibility and integrity.

Work Experience

April 2017 Akwa-Ibom State Aids Indicator Survey (AKAIS) 2017 as a Data Collector/ Survey Interviewer (Sponsored by USAID, FHI 360 and Akwa-Ibom State Government)


•Attended training on data collection process.

•Administer Household, Adult and Adolescent questionnaires to participant.

•To unveil the behavioral characteristic that predisposes these participants to the ailment.

•To determine the prevalence rate in different age categories of participants.

•Administer informed consent and assent forms of Akwa Ibom AIDS Indicator Survey (AKAIS), 2017 to participants.

•Liaise with the supervisor for logistics arrangements.

•Mastery of survey tools and applications.

•Conduct interviews using tablets/computers.

•Follow all data collection procedures.

•Collection of high quality data.

•Abide by applicable research ethics, policies and procedures.

•Input and upload obtained data with help of Personal Data Assistance (PDA).

•Safe custody of data collection instruments.

•Identify and report problems in obtaining valid data to cluster manager through the supervisor.

•Displayed good teamwork skills.

•Meet with supervisor daily to review progress and ensure completion of scopes of work as delegated.

•Carry out other related duties as may be required.

2015 – 2016 ARC Recruitment Agency

Hospitality Job: KP - Assisting the Chefs and other services.

2012 – Society For Family Health, Port Harcourt, Rivers State as a Research Assistant, Strengthening HIV in Prevention Services for Most At Risk Populations (SHiPS and MARPS) project.


Mapping and size estimation coordination for SHiPS for MARPS project

2011 – 2012 Nigerian Maritime Administration and Safety Agency (NIMASA)

At NIMASA - Processing of Visa(s) for management staff, stakeholders and staff of the Agency at various Embassies in Nigeria as need arises.

Arranging standard hotels for guest and staff of the Agency for seminars,

Booking/Arranging flight tickets for officials of the Agency.

Processing letters of introduction for staff of the agency to various Embassies as well as following-up on all invoice payments of travel agents and hotels.

2008 Federal University of Uyo Health Centre.

Compulsory six months Industrial Training (I.T) as a Microbiologist.


Mr. Gyana Zidon

Senior Protocol Officer in NIMASA

4 Burma Road, Apapa, Lagos.

+234**********, +234**********


Dr. Roberts, Charles

Head of Maritime Operations Department, Liverpool John Moores University, UK.


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