Customer service specialist
Resume:
JENNIFER N SEAMAN
***E So Temple #* SLC UT *****
Email: ******@*****.*** Phone: 801-***-****
KEY SKILLS
•Dedication to employer
•Team leader/Team player
•Conflict management
•Critical thinking
•Problem solving
•17 Yrs Customer service
•Manager/Supervisor experience
•Detail oriented
•Sufficient multi-tasking ability
EMPLOYMENT
Credit and Collections Analyst
SolarCity Salt Lake City, Utah Feb. 2016-May 2016
Job Requirements:
Review account status while receiving customer correspondence via email, or phone call. Set up payment towards the loan on their solar panels. Explaining the requirements to keep the account in good standing as well as giving information reflecting the loan payment payoff procedure as well as the option or requirement for balloon payments per state requirement.
Commercial Card Account Analyst/ Treasury Management
Wells Fargo Bank Salt Lake City, Utah Mar. 2015-Jul. 2015
Job Requirements:
Overseeing Commercial cards under the Treasury Management department. Taking inbound calls and answer questions regarding the status of the card. Setting up pin numbers and activation, assisting Program Administrators with reports for their company. Creating tickets to assist with the potential of identity theft and or fraud. Making sure all points are hit on each call in order to assure quality assurance as well as goals per team. Reaching out to team members first in order to build the team, making sure to be available for calls as well as other team members. Taking proper training courses to ensure quality care is given to each cardholder and customer.
Credit and Collections Rep. 3/ Bad debt and Recovery Analyst
Comcast corporation, Sandy, Utah Oct. 2011-Jan. 2015
Job Requirements:
Review and research where services are being requested. Ensure there are no links to the customer and the location’s history. Used public records to verify all information being used on the request for service. If debt is present and linked to the individual requesting service, the need for resolution of the debt is the goal. Negotiate payment method and arrangement, keep in close contact with each customer to ensure the debt is resolved. If no resolution is possible the location is then blocked for future services until all debt is resolved. Work with collection agencies to ensure skip tracing tools are corrected if need be. Assisted customers with Bankruptcy write off’s, payment reversals, missing payment research, closure of accounts due to death, and collection agency disputes. In the event of an error, assist the customer with having their credit report updated accordingly. Became a Mentor in order to share my best practices and give tips on keeping call control and de-escalating calls.
Cashier, Sales Associate
T.J. Maxx, Midvale, Utah Jul. 2011-Oct. 2011
Job Requirements:
Customer service, Cashier, and merchandising. Assist each guests with their purchase using credit card, personal check, and cash. 2nd in our store in selling the T.J.X.X Rewards Credit Card.
Bartender, Server
Red Lobster, Sugarhouse, Murray, Layton, Utah Feb.1996-Aug. 2008
Job Requirements:
Bartending, serving, seating, bussing tables, customer service, cash handling, line cook, food assembler, alley coordinator, certified trainer, assisting managers with back office duties, filing, inventory, ordering product, and supervising employees during peak business hours.
Server, Busser
Chili’s Restaurant, West Valley, Utah Jun. 2006-Feb. 2007
Job Requirements:
Cash handling, time management, customer service, bussing tables, meeting and greeting guests at the front door, and assembling hot plates. Trained and shadowed new servers to ensure each guest experience was their best.
EDUCATION:
Utah college of massage therapy Steiner skin institute
MOUNTAIN WEST COLLEGE SALT LAKE CITY, UTAH Jul 1997-Jan.1998
GRANITE HIGH SCHOOL- SALT LAKE CITY, UTAH Graduate 1997
GRANITE MARCHEZ DRILL TEAM, SPANISH CLUB MEMBER
SYSTEMS:
10 KEY
COMPUTER LITERATE
MICROSOFT
EXCEL
REFERENCES AVAILABLE UPON REQUEST
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