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Manager Customer Service

Location:
Cambridge, Massachusetts, 02142, United States
Posted:
August 30, 2017

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QUAN MINH PHAM

** ****** ******, *********, ** **142

401-***-**** ac12qh@r.postjobfree.com

EDUCATION

Bryant University, Smithfield, RI July 2017

BS, Entrepreneurship and Legal Studies

Entrepreneurship GPA: 3.25/4.0, Legal Studies GPA: 3.55/4.0; Dean’s List: Fall 2016; 3rd in Elevator Pitch competition for Entrepreneurship; Creating a New Venture PROFESSIONAL EXPERIENCE

Berry Insurance Smithfield, RI ( May- August 2016) Project Assistant

• Provided practical advice for clients seeking to develop their market entry and market expansion plans.

• Generated risk profile using past data analyses to develop asset allocation and vendor fundings.

• Assisted General Manager in weekly meetings with other department heads by organizing important materials that needed to touched upon.

• Tracked and evaluated portfolio firm’s performance and and developed business strategies using SWOT Analyses, Value Grid Analysis, BCG-growth Matrix Ratio Analyses based upon most recent financial records

( Balance Sheets, P/L accounts, transaction history.) Phonathon Caller Smithfield, RI ( Fall Semester 2015)

• Called/ Answered Alumni(s) about upcoming events on campus

• Asked alumni(s)/ previous university staff on their interests to contribute back to the school financially Marketing Intern- Oriental Star Group Saigon Ho Chi Minh City, VN ( June-August 2015)

• Responsible for updating the media pages of the restaurants and resorts that belong to Oriental Star Group.

• Supported the manager in day-to-day work such as translating documents, organize paperwork and meet up with potential clients/ partners.

• Responsible for responding/resolving any complaints from customers both online and during their visits in two restaurants located in Ho Chi Minh.

• Updated information about customers into the firm's Information System for further improvements in Customer Service.

• Utilized IBM Watson Analytics and IBM BigInsights to successfully predict customer trends moving from traditional a-la-carte, shared-space business lunches/ dinners to set menus/ private dining. After successfully to the project manager pitching the idea to the project manager, the firm decided to re-design its $20 million convention center to focus more on private dining. As a result, Opus Saigon is now one of the most unique and successful Hospitality business model in Vietnam. LEADERSHIP EXPERIENCE/ CAMPUS INVOLVEMENT

Business Plan Assistant for Arterix ( Business Development):

• Led a team of 4 to create a comprehensive business plan which includes Industry Trends, ServQual analyses using questionnaires, customer perceptions vs. expectations and strategy canvas for the two owners of the firm.

• Crafted 3 comprehensive consulting strategies based upon Mission Statement, Advertisements through word-of- mouth and media agencies, using Data Analytics to improve website platform and On- Going Market Research for Arterix.



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