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Technical Support Active Directory

Whittier, California, 90605, United States
August 30, 2017

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***** ****** *** ********, ** ****5 949-***-****


IT professional with 4 years of experience as a Database Administrator and Network Administrator, IT-Analyst, Technical Support, Software developer support, Desktop and End user support.

Excellent analytical and problem-solving skills; able to quickly evaluate project needs and provide appropriate solutions in a timely manner.

Solid understanding of LAN/WAN topology, extensive knowledge in designing and configuring DNS, DHCP, SNMP and DHCP Replay Agent, Router and VPN connection, TCP/IP, VLAN, Cyber Security.

Project Planning & Implementation; extensive project management skills.

Experience in firewall design, installation, routing configuration & implementation. Manage and support Remote Access VPN setup for users and field locations with Nortel VPN Captivity Switch, RSA Secure IDS two-factor authentication and Juniper SSL VPN

Providing VPN and SSH access as per role and considering security breaches. Performing Firewall rule analysis and make decisions on risk to customer network.

Able to multi task and adapt easily in a competitive fast paced environment; ability to work independently and in a team environment; Strong communication and interpersonal skills;

Migrating Server and backing up.

Taking care of clients iPad and configuring it with the software.

Software support and testing with determining clients requirement.

Configuring, supporting, and maintaining routers, switches, network appliances, firewalls, concentrators, and other communication devices

Knowledge of Frame Relay, ISDN, PPP, HDLC, Network Troubleshooting using CLI Show commands, PING, Trace route, telnet.

Used DHCP to automatically assign reusable IP addresses to DHCP clients.

Experienced in installation of Routers, Switches, and Hubs. Strong knowledge of TCP/IP and OSI model.

Experience with designing, deploying and troubleshooting LAN, WAN, Frame-Relay, and Ether-channel.

Business Analyst Trained and Certified From Texas, USA

CCNA Trained

Technical Skills

Networking: TCP/IP, DHCP, DNS, HTTP, HTTPS, FTP, SMTP, SNMP,Active directory VPN etc

Applications: MS Office 2013/2010/2007/2003/2000 and other system software

Operating System: Windows 10, 8, 7, Windows XP

Conceptual knowledge of Information Technology Infrastructure Library (ITIL) framework, Basic Conceptual understanding of Linux operating System

Certification: Embedded Systems, Business Analyst


Professional Experience

YAPI (Practical dental Solution) California,USA 2017- Present

Software developer Support

Serving the organization for resolving the network issues.

Serving the organization for there dental PMS support.

Assist in maintaining the client servers.

Analyzed and resolved highly technical and complex issues with the web servers.

Responsibilities include:

Reviews, analyzes, develops, installs, and modifies Security Tools and systems.

Weekly status meetings and other meetings, maintains incident tickets

Patch management through SCCM

Maintains security systems and administers security policies to control access to systems.

Server maintenance while network fault

Maintains the company's firewall and utilizes applicable encryption methods.

Initiate Change control, Taking business Calls

Log analysis

Firewall Backup

Taking care of all the documentation of the client and documentation related problems

Controlling different software tool on iPad of the clients

Server migration and Server backup.

Installation of different plug-in for different PMS.

CRM maintenance and updating notes.

Ticketing via Zen desk.

Super Interns.Com Summer Intern(2016)

SEO Expert/ Cyber security Specialist

Served the organization as a IT Cybersecurity maintaining their Word press server

Served the organization in their infrastructure.

Assist in maintaining the client servers.

Assisting the CEO to Make their Website look better By SEO management.

Responsibilities includes.

Taking care of SEO

Taking care of their WordPress Server

Give access to the New Higher

Maintaining their Infrastructure

Taking Weekly Meeting with managers and updating Work done

HCL Technologies, India September 2014 – December 2015

IT Analyst

Served the organization as a IT analyst resolving the network issues.

Served the organization in their infrastructure.

Assist in maintaining the client servers.

Analyzed and resolved highly technical and complex issues with the web servers.

Responsibilities include:

Supporting end user hardware break/fix process.

Weekly status meetings and other meetings, maintains incident tickets

Patch management through SCCM

Responsible for ITIL audits to ensure process compliance.

Server maintenance while network fault

Initiate Change control, Taking business Calls

Responsible for SharePoint Server 2013 for entire Managed Network Security Services

Kumar Enterprises, India November 2012 – August 2014

Data Administrator

Serve the organization as a Data administrator to maintain the inventory and support the users on their problems.

Responsibilities include:

Manage the Inventory in Inventory tool Busy bee

Setup and Maintain Workstations

User administration (setup and maintaining account) via network. Create, change, and delete user or dealers accounts per request

HCL Technologies (British Telecom) India, August 2011 – February 2012

Technical Support Officer

Served the 40 or more customers of the company in a day to resolve their technical related problems.

Responsibilities include:

Configuring secured wireless network using MAC address filter

Performed occasional off-hours and remote support

Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches, fixes, and all around technical support and Install antivirus programs and update

Providing email support to users in broadband or telephone line fixing.

Worked with Change Requests and Problem tickets to meet the SLA.


California University of Management and Sciences Anaheim, California

(Jan2016- March 2017)

Masters of Science in Computer Information Systems

Institute of Management Technology, India (2012-2014)

Masters of Business Administrator in International Business

Lingaya’s Institute of Management And Technologies, India (2007-2011)

Bachelors in Electronics and Telecommunication

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