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Sales Customer Service

Victoria, British Columbia, Canada
August 29, 2017

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**** *** ***** ***.

Victoria, B.C.

V8Y 1W9

Cell: 587-***-****



Highly motivated energetic professional with excellent interpersonal and communication skills. Successful at developing, implementing new and existing initiatives. Confident in working closely with members of the public, the corporate / business sector and the media, while building viable, long–lasting relationships. Demonstrates ability to manage and mentor staff, along with diverse groups of volunteers.


CHILL WEST MARKETING INC. March 2011 to Present

Sales Director

Independent Manufacture Representative / Agency ~ Servicing Western Canada

Sales of “Industrial Products”.

Instrumental in marketing, technical sales, administration and management for major manufactures for Western Canada.

Providing sales and technical back-up to both suppliers and manufacturers, design of special products, problem solving and supplying solutions giving the consumer increase revenues and value- added service.

Innovated and results – focused approach has made a significant contribution to the continued success of the manufactures that I represent.

Supplying technical service and sales support to retailers, distribution and directly to the consumer.

New Business Development, Marketing / B2B, Multi-level marketing, Event Planning and all business related functions.


September 2009 to December 2010

Regional Sales Manager (Western Canada)

Through corporate directives and initiatives, managed and coached an outside sales team to achieve overall company objectives throughout Western Canada predominantly in Calgary and Edmonton

Developing and achieving targeted annual sales forecasts for Western Canada. (Manitoba, Saskatchewan, Alberta & British Columbia).

Manage the implementation of new business growth through direction & coordination of sales personnel by directing and controlling the activities of assigned field sales employees in the overall service of new accounts.

Hired, trained, providing leadership, direction, and motivation for the sales team to ensure total customer satisfaction.

Conduct and organize vendor and non-vendor seminars and training. Ensure outside sales have the knowledge, selling skills, and tools necessary to achieve territory sales growth objectives

Increase sales and GP within market territories. Develop partnerships with customers that lead to account retention and profitable system account growth while meeting profit objectives.


August 2007 to August 2009

District Manager

Sales and service of Mitsubishi Metal Cutting Tool products for Western Canada (North Western Ontario, Manitoba, Saskatchewan, Alberta and British Columbia.)

Distribution and direct sales to the Machining / Manufacturing Industry supplying technical product information on metal cutting tool requirements and suggestions on increasing productivity and cost savings.

Established a distribution network for Western Canada and implementing product training for distribution sales representatives and inside sales staff. Routinely making direct End User sales / service calls promoting and servicing Mitsubishi Material products. Creating a high level of customer service.


September 1999 to July 2007

President / Co-Owner

Responsible for overall sales and all business related functions. Supplying technical, educational ideas and products to the machining / manufacturing industries.

Distribution and End User sales.

Supplying and servicing Shop Management Software (ERP), Quality Management Software, Cad/Cam Software solutions, Metal Cutting Tools, Abrasives, Machine Tool Accessories, Metrology / Measuring Instruments and M.O.R products to the machining/manufacturing industry.

Install and train personnel on usage of software.

Assist in the development of updates and additions to software related issues, customer request and enhancements.


April 1998 to September 1999

National Sales Manager (Canada)

Working with the President in setting realistic and challenging operational goals. Planning and directing the operation of the Canadian Sales Team.

Supervise, train and guide Sales Representatives and Sales Support personnel with regard to planning, sales techniques, expense control, lines of communication, customer and distributor relationships.

Improve overall sales effectiveness by working with the sales representatives in the field, as a group, in meetings and by conducting evaluation sessions with each person.

Develop and created sales activities, improved sales techniques, selecting proper contacts, promoting and finding new applications and providing superior service to the customers.

Plan, develop and recommend annual sales and expense budgets.

Prepare and submit periodic reports and any other information deemed necessary by the President.

Increase in sales and promoting good will produced by making regular sales calls on key accounts and distributors

Plan and assign sales territories for each sales person considering factors such as geographical location, type and potential of accounts, frequency of calls required, amount of sales responsibility, competition in the territory and abilities of individual sales personnel.

Execute necessary administrative responsibilities in support of Sales activities. Maintain necessary records pertaining to key accounts, distributors, personnel and other sales pursuits.


March 1996 to April 1998

Central Sales Manager (Ontario, Manitoba and Saskatchewan.)

Responsible for overall sales management for the Central Division. Creation of sales and marketing programs. Sales thru Distribution and End Users creating high level service.

Develop comprehensive training programs including sales and product seminars for distribution, end users and company’s staff.

Prepare and determine company objectives of both short and long range duration.

Formulate and implement business polices, procedures and programs.

Involved with technical and specialty design issues.

Establish sales territories.

Prepare and implement technical seminars, budgeting and forecasting.

Hiring and training outside sales representatives as well as training company’s inside customer service departments.


September .1986 to March 1996

Technical Sales Representative

Sales and technical service / support for Northern Ontario and North Western Quebec.

Develop and created promotions.

Provided technical back-up to both the distributors and end users.

Implemented a territory business plan that entailed, in part, distributor training, product training, and end user / plant seminars.

Design special tooling (Carbide / H.S.S). Finding and developing distribution channels.

Solving problems and working with distributor sales representatives giving the consumer value added service. This generated growth in distributor sales.

Obtained a 95% + hit rate when conducting tests to prove to the customer that Dormer's product was more economical in the long term - this was achieved by doing a value analysis exercise.


March 1983 to September 1986

Sales Representative

Sales and Service Representative responsible for overall sales and technical service of cutting tools, abrasives and other M.R .O. products for Northern Ontario and North Western Quebec.

Maintenance of existing customer base and solicitation of new clients.

Development and coordination of all promotional activities and sourcing of new products.

Secured contractual agreements with clients for business previously held by competitors.


January 1979 to July 1981

Sales & Service Representative

Sales and Service Engineer responsible for overall sales and technical service of carbide, steel, special steel and special carbide products for Southern Alberta and Saskatchewan.

Direct Sales to the Machining / Manufacturing industry.


Certification / License for Life Insurance / Investments / Mutual Funds, Ontario

Financial Advisor

Business / Management & Sales Training, Ontario

Let The Customer Buy Certificate, E.K. Communication

Effective Communication in Today’s Business World Certificate, Conestoga College

Business Management Skills Certificate, Leadership Skills Inc.

Computer Training, Ontario & USA

Microsoft Word, Excel, PowerPoint, Front Page / Web Design, Outlook, Customer Data Bases and AS400, HTML, plus various courses related to specific Cad/Cam, Quality Management and ERP / MRP software programs.

Portable Coordinate Measuring Equipment and software.

Laser Measurement Equipment, 3D modeling

Post Secondary Education

Tool & Die Certificate, Algonquin College of Applied Arts and Technology

Machine Shop Certificate, Algonquin College of Applied Arts and Technology

High School Diploma, LaSalle Secondary School,Sudbury, Ontario


Continuing to be a better person both physically and spiritually.

Enjoys great conversations and interacting with all age groups, sharing stories and adding some humor / hilarity. Enjoys exercising / weight training, basketball, tennis, squash, golf, hiking, down hill skiing and participates in various team sports. Enjoys motor cycle rides with friends on nice sunny days especially thru the mountains of British Columbia and Alberta.

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